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3306 - Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance - Dump Information

Vendor : Avaya
Exam Code : 3306
Exam Name : Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance
Questions and Answers : 65 Q & A
Updated On : March 23, 2018
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3306 Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance

Article by Killexams Avaya Certification Experts


Avaya Contact Recording and

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Verint Recording and high-quality Monitoring utility Rated ''Avaya Compliant'' | killexams.com real questions with brain dumps

MELVILLE, N.Y.--(company WIRE)--Verint programs Inc., a leading provider of analytic software-primarily based solutions for workforce-business optimization and protection, today introduced that its extremely™ name recording solution is compliant with the newest web protocol (IP) telephony and make contact with center options from Avaya (NYSE:AV), a leading global provider of enterprise communications purposes, systems and services.

The offering from Verint’s Witness Actionable solutions business unit has been compliance-proven by means of Avaya for compatibility with Avaya Communications manager four.0 IP telephony and speak to center application. ultra allows organizations of all sizes to assist compliance initiatives and first-class advancements through charge-comfortably shooting client interactions and extracting actionable intelligence from IP telephony, electronic mail, chat or agent assisted co-looking contacts. because all client statistics is centrally available in the course of the application’s net-based mostly desktop portal, enterprises can effortlessly search and archive recordings and use what they gain knowledge of to optimize their business methods – thereby assisting enhance productiveness, conform to regulatory and chance management necessities, and enhance client carrier.

prior to now Verint Witness Actionable options completed Avaya compliance for a big range of options in its influence 360™ portfolio.

“We’re comfortable to lengthen our a hit Avaya interoperability checking out to yet yet another part of our platform,” says John Bourne, senior vice chairman, world alliances and channels, Verint Witness Actionable solutions. “For valued clientele, this translates into more desirable self assurance and price, in addition to help of future improvements in response to open, standards-based mostly systems and new technologies a good way to thoroughly maximize their communications infrastructure.”

Verint Witness Actionable options is a member of the Avaya DeveloperConnection software – an initiative to advance, market and promote resourceful third-birthday celebration products that interoperate with Avaya expertise and prolong the value of a company’s investment in its community. As a Platinum member of the program, Verint Witness Actionable options is eligible to publish products for compatibility testing via the Avaya solution Interoperability and look at various Lab in Lincroft, N.J. There, a group of Avaya engineers develops a comprehensive examine plan for every utility to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add choicest-in-class capabilities to their community with no need to substitute their current infrastructure – speeding deployment of new purposes and cutting back each network complexity and implementation prices.

additionally, Verint Witness Actionable solutions has an oem relationship with Avaya. Avaya and its licensed Avaya business partners promote, implement and support the company’s full influence 360 product line – including its staff optimization, high-quality monitoring, full-time recording and team of workers management packaged options.

“through offering compliance testing to the many imaginative agencies like Verint Witness Actionable solutions who are individuals of our DeveloperConnection software, Avaya promotes entirely interoperable solutions that support businesses unleash effective new percentages,” provides Eric Rossman, vp, developer members of the family and technical alliances, Avaya. “they're capable of use intelligent communications to join employees and purchasers to information from anywhere they're, over whatever machine they've obtainable – getting more out of their multi-supplier network and offering new value to their final analysis.”

About Avaya

Avaya gives you clever Communications solutions that aid companies radically change their corporations to achieve market talents. more than 1 million businesses international, together with greater than ninety % of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact facilities and Communications-Enabled business approaches. Avaya global services offers comprehensive service and aid for corporations, small to massive. For more guidance discuss with the Avaya net site: http://www.Avaya.com. For more assistance on the Avaya DeveloperConnection software, seek advice from www.devconnectprogram.com.

About Verint Witness Actionable solutions

Verint Witness Actionable options become fashioned as a result of the enterprise’s a success mixture with workforce optimization provider, Witness methods. Verint Witness Actionable solutions makes it possible for companies to capture and analyze consumer interactions, enrich body of workers efficiency and optimize service techniques in touch middle, branch and again-office operations. With the industry’s broadest portfolio of inventive options for client provider analytics, team of workers optimization, fine monitoring/full-time recording, team of workers management, eLearning, performance management and customer surveys, Witness Actionable options helps groups find business traits, discover the basis reason for worker and customer habits, and vigour the appropriate decisions to support be certain provider excellence and obtain continuous performance growth across every aspect of consumer operations.

About Verint programs Inc.

Verint systems Inc. (VRNT.PK), headquartered in Melville, manhattan, is a number one issuer of analytic utility-primarily based solutions for workforce-commercial enterprise optimization and safety. Verint software, which is used by using over 5,000 companies in over 100 countries global, generates actionable intelligence™ in the course of the assortment, retention and evaluation of voice, fax, video, e mail, cyber web and records transmissions from distinct communications networks. consult with us at our website www.verint.com.

Cautionary word involving forward-searching Statements: definite statements and tips during this unlock that involve expectations, plans, intentions or concepts regarding the longer term are “forward-looking statements” inside the meaning of the inner most Securities Litigation Reform Act of 1995. They are often recognized via phrases corresponding to "will," "anticipates," "expects," "intends," "plans," "believes," "estimates" and equivalent expressions and statements about present trends and conditions that may additionally extend into the longer term. These statements don't seem to be records and are based mostly upon tips available to the enterprise as of the date of this release. The enterprise assumes no responsibility to revise or update this type of ahead-searching statement except as in any other case required with the aid of legislations. forward-searching statements believed authentic when made may sooner or later prove to be flawed. These statements are not guarantees of future efficiency and are subject to dangers, uncertainties and other elements, some of which are beyond our control and may trigger genuine consequences to vary materially from our latest expectations. probably the most elements that might cause actual future effects or circumstances to differ materially from current expectations encompass introducing exceptional products on a well timed groundwork that fulfill client necessities and achieve market acceptance; risk that Verint's recent merger with Witness programs disrupts latest plans and operations and the expertise difficulties in worker retention on account of the merger; the skill to appreciate the anticipated merits of the merger; the have an effect on of the huge indebtedness incurred to finance the consummation of the merger; dangers concerning existing and abilities future litigation or regulatory inquiries or movements inherited in connection with the merger, including with recognize to Witness option offers and alleged patent infringement; dangers that Verint’s intellectual property rights may also not be ample to protect its enterprise or that others may additionally declare that Verint or its subsidiaries infringe upon their intellectual property rights; hazards linked to Verint’s capability to hold current personnel and recruit and preserve certified personnel in all geographies wherein Verint operates; decline in suggestions know-how spending; adjustments within the demand for Verint’s products; challenges in increasing gross margins; risks associated with adjustments in the competitive or regulatory ambiance in which Verint operates; the have an impact on on Verint’s fiscal outcomes of the Comverse special Committee’s evaluate of concerns regarding gives you of Comverse inventory alternatives and other non-alternate options connected accounting matters; the impact on Verint’s monetary consequences, if any, arising from Verint’s interior overview of certain accounting matters; the have an effect on of governmental inquiries arising out of or involving option supplies and practices and/or other accounting areas below investigation by Comverse and Verint and the chance of regulatory motion or private litigation concerning the same; the effect of Verint’s failure to well timed file all required studies under the Securities trade Act of 1934; Verint’s means to have its typical stock relisted on The NASDAQ global Market; prolonged and variable income cycles create issue in forecasting the timing of income; integrating the company and personnel of Verint’s different acquisitions, together with implementation of adequate inner controls; dangers associated with significant foreign operations, including fluctuations in international forex alternate quotes; aggressive competitors in all of Verint’s markets, which creates pricing force; managing our growth within the Asia Pacific region; dependence on executive contracts; expected boost in Verint’s helpful tax cost; risk that Verint improperly handles delicate or personal counsel or possibility of misperception of such mishandling; lack of ability to keep relationships with value added resellers and techniques integrators; difficulty of improving Verint’s infrastructure to aid increase; dangers linked to Comverse technology, Inc. controlling Verint’s company and affairs; and different risks described in filings with the Securities and exchange commission, together with our existing record on kind 8-ok filed June eleven, 2007. All documents are available through the SEC’s digital facts Gathering evaluation and Retrieval gadget (EDGAR) at www.sec.gov or from Verint’s web site at www.verint.com.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, famous person-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, extremely, AUDIOLOG, WITNESS, the WITNESS emblem, have an effect on 360, the have an effect on 360 logo, improve every little thing, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN utility, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC emblem, CLICK2STAFF, STAFFSMART, AMAE application and the AMAE logo are trademarks and registered trademarks of Verint systems Inc. other logos mentioned are the property of their respective house owners.

part three: Multi Legacy IP-PBX Migration to Skype for enterprise with MigrationPro via Unimax | killexams.com real questions with brain dumps

I lately published a blog about planning a migration from an Avaya PBX to Microsoft Skype for enterprise on-premises and/or in workplace 365. In that weblog, I referenced a few newly licensed and extremely feature prosperous migration equipment now available to streamline migrations from plenty of legacy TDM and IP-PBX environments to Microsoft Skype for business. One of these two equipment is MigrationPro by way of Unimax that i am highlighting in this blog because it is now such a pretty good option to consider when planning and enforcing your migration to Microsoft Skype for company.

extra hyperlinks during this blog collection consist of:

MigrationPro by Unimax has accomplished rigorous certification testing to turn into a Microsoft IT seasoned tool for migrations. This tool turned into announced at Microsoft Ignite 2017 as part of this presentation. The tool gives evaluation and specified information gathered from current legacy PBX and voicemail programs together with implementation surest practices. It has the skill to analysis, file on, plan, and implement migrations to Skype for company Server from Avaya, Cisco, and Nortel with many extra being deliberate. The software is based on the Skype Operations Framework (currently renamed to MyAdvisor with the fast track center) that offers a prescribed and methodical approach to a successful implementation.

MigrationPro is one among many applications provided by means of Unimax as part of its UC management Product Suite. under is a quick description of further equipment and their aim:

  • MigrationPro - The software that helps to automate the planning and birth of a migration from legacy IP-PBX programs to Skype for enterprise
  • HelpOne - This product gives an internet interface designed for support desk agents to function quite a lot of custom-made moves. These moves can range from standard voicemail password resets to exact mobile deployment - counting on the permissions an organization defines.
  • LineOne - This product allows users to operate many self-service options, cutting back the want for assist desk tickets for telecom connected requests.
  • NumberPro - This product provides a web interface to stock all numbers used (DIDs, extensions, and extra), no remember what equipment they dwell on, and offers obtainable numbers in client certain levels akin to area or building. moreover, the product can seriously change numbers to present them in the form which may still be used in your ambiance (DID to e.164, and so forth.)..
  • spotlight - This product provides particular reporting capabilities for all PBX methods protected in the migration task. For any significant migration venture, the capacity to track migration basic status, problem areas, and so forth. are primary.
  • 2nd Nature client – This customer allows for a firm to provision and manipulate their a number of PBX, voice mail, and listing systems from a single user interface instead of the usage of the gadget's native administration portal. it is included with all of the products above to monitor and facilitate changes, but a 2nd Nature client user can also function complex migration and administration projects with it.
  • These purposes are installed inside an on-premises infrastructure that requires minimal server components. A single or numerous windows Server(s) can be used to host the net features, the 2nd Nature Server application, and the database server. The database can be hosted on SQL specific or SQL server. Virtualization is also supported. specified suggestions on gadget requirements (memory, CPU, disk, and so forth.) can be found in the setting up ebook. A programs integrator will assist clients with the relevant aid planning.

    When designing the installing of the Unimax UC management Suite, trust it a sort of hub and spoke gadget. The spokes are the different purposes in the Unimax suite as neatly as the legacy and target PBX programs. The hub is the 2nd Nature web features foundation, database, and conversation server. The 2nd Nature client and functions initiate requests to view and change records through the 2nd Nature internet functions basis to the database. The communique server acts on these requests via opening a line of conversation with all the PBX and telecom contraptions defined. As a part of its discovery of an Avaya equipment, as an example, it will discover every thing there is about described cellphone numbers akin to boss/admin relationships, name forwarding, voicemail settings, the specific server a number is hosted on, velocity dial settings, community memberships, and so on. This guidance is ingested from the source environments after which matched using pleasing attributes with money owed in the target Skype for company atmosphere. For accounts that cannot be automatically matched the equipment will flag them for extra assessment and mitigation. The counsel can also be gathered from a single legacy PBX device or gathered from varied disparate PBX programs. think about the legwork and evaluation this software can shop an organization who has been via acquisition after acquisition and now is left with PBX techniques from numerous producers the place nobody who understands the configuration particulars. With this device, not handiest is the statistics gathered, ingested, and analyzed, however can then be used to put into effect migrations as neatly.

    beneath is a diagram from Unimax that depicts the various functions inside the product suite and the way they work together in the hub and spoke relationship. each and every utility on the suitable component of the diagram is an non-compulsory part of your environment, based upon your needs. MigrationPro gives migration paths from Avaya, Cisco, and Nortel, with many extra being planned. make certain to contact Unimax for a list of the newest IP-PBX programs they help.

    After proper installing of the selected components, trying out and piloting can start. one of the vital complex materials of defining migration groups is understanding the complex interdependencies of the large amount of facts. If a boss/admin relationship is found however the admin is additionally a part of a hunt or call pickup group, then the other members will should be grouped collectively when migrating the boss and admin. This complicated problem is exponentially tricky because of all the a considerable number of facts interdependencies. MigrationPro's wonderful algorithms search the statistics and create clean migration businesses that do not break these important relationships in a migration. MigrationPro allows for you to define migrations for small and large corporations of users/numbers and then time table/automate them. Persona templates can described and used to right now define and schedule computerized migration projects.

    whereas this weblog isn't intended to enter technical and particular migration and configuration suggestions, I actually have provided a number of screen captures beneath of the software for readers (you!) to additional take into account the capabilities.

  • below is a screen catch of the boss/admin performance discovered in an Avaya configuration and the configuration to be replicated to Skype for company. in the reveal capture below, Catherine Ellsworth at extension 59000 is the executive assistant to the supervisor, Douglas Snyder at extension 59001. The community Ties column on the appropriate summarizes the discovered relationship.

  • below is a monitor seize of an Avaya Station (59000). word the details captured concerning the station on the appropriate.

  • The display seize beneath indicates an example of the Avaya Station (59001) being regarding energetic directory, Skype for company, and the user's new Unified Messaging Mailbox listing. This correlation is achieved as a part of the discovery process across all environments covered within the migration. note how the Delegates enviornment is highlighted on the decrease left and within the delegates details, Catherine Ellsworth (from our instance above) is listed as the delegate. This computerized relationship mapping is a big aid when planning a migration.
  • 4.  below is the extension for Douglas Snyder (ext 59001) being normalized instantly in MigrationPro in instruction for migration.

    5. beneath is a reveal capture of name configuration for Douglas Snyder while pre-staging the migration projects. here's only 1 of many configurable items that will also be pre-staged after which accomplished.

    6. Switching gears from the migration configuration screens above, beneath is an example of the HelpOne interface that may well be personalized to option. in case your company will enable its aid desk to handiest perform password resets, the top reveal seize shows just these options. For a support desk with more superior functionality to help with migrations, the decrease graphic represents greater performance.

    Unimax currently released support for Polycom VVX and Trio Skype for enterprise enabled desk telephones. With this unencumber, directors can extract configuration and status tips held in configuration data, log data, and the networked phone itself (speed dials, and many others.). The Polycom cell is then paired to the Skype for business and lively listing user to supply the administrator a complete inventory view of each their legacy PBX telephones and their Skype for company phones from any of the Unimax purposes. including telephone configurations as a part of the migration isn't a requirement, however only an alternative to highlight that the capability is now attainable.

    For an indication of MigrationPro and the other attainable products, please reach out to Unimax here. MigrationPro is simply attainable for sale to Microsoft partners and methods Integrators. bear in mind that planning a migration of a company's PBX methods is not any small assignment and a assignment that should contain a team of skilled personnel. Your interior telecom crew can be flush with talented Avaya engineers, but agree with their advantage and experience level with PBX migrations from one ambiance to one more. Do they comprehend active directory and Skype for company well enough to devise, enforce, migrate, operate, and troubleshoot a brand new PBX atmosphere? Even with the common use of fast messaging and different intelligent communique programs today, the balance of a company's telecom gadget is still a vital part of success. With this in intellect, i like to recommend that customers contact the Unimax functions group or a Microsoft partner for assistance in planning and execution.

    For Microsoft partners who would really like greater assistance about this product, please contact Unimax and/or contact the brand new One industrial partner firm in Microsoft.

    Microsoft creates new earnings experiences with Microsoft Dynamics CRM on the core | killexams.com real questions with brain dumps

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    Microsoft became challenged through complex income tactics and disparate income tools and technologies that didn’t align with its core business. process alterations, platform customizations, and corporate stakeholder requirements introduced delays and hampered productiveness. In a two-step evolution, Microsoft first dramatically simplified its revenue approaches. Then Microsoft developed and deployed streamlined new platforms to help direct and interior earnings actions. With Microsoft Dynamics CRM online and Dynamics CRM on the core of the new income experience platforms, agents interact in more meaningful techniques with clients, leverage built-in communications and collaboration functionalities, and use the identical items and applied sciences that they promote to valued clientele.

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    Direct sales challenges

    Over time, the direct earnings platform had multiplied beyond CRM to encompass business administration functions, reminiscent of compliance and governance. The system grew to become tremendously complex and customized. agents spent as many as 1.5 days per week on administrative techniques and initiatives in disparate tools. the executive overhead made it difficult for marketers to naturally have interaction with valued clientele to assess challenges, and strategically map appropriate options. Platform alterations to retain pace with enterprise needs, such as customized key performance indicator monitoring, have been complicated to put into effect.

    As Microsoft developed, so did its sales strategies. enhancing the platform to guide procedure adjustments grew to become complex and resource-intensive. Over time, tons of of business guidelines had been coded to assist non-typical company techniques. The platform become constructed with monolithic varieties that captured lots of facts features. To be trained, marketers needed to preserve external reference substances at hand to e-book them throughout the method. The platform become focused on market segments—no longer roles—and delivered a one-measurement-matches-all journey that couldn't assist interesting seller wants. Redundancies and duplication contributed to a pricey, personalized equipment. This affected seller delight and confidence. And sellers wanted to make use of the products they sell.

    Microsoft realized that now not handiest did the income platform mandatory to be simplified and replaced, but that future platform and enterprise needs required a latest and agile Microsoft solution. Adapting to the fast pace of software development, Microsoft concluded that the substitute crucial to be in line with an out-of-the-field retail product with minimal customization.

    internal income challenges

    interior revenue confronted challenges at the device infrastructure and end-person tiers. From the person standpoint, representatives faced a disparate set of non-common equipment, manual call education, documentation necessities, and administrative initiatives. Many functions truly happened outside of the CRM system, in seller-primarily based programs. information had to be manually transferred from system to gadget. activities across unintegrated tools now not handiest improved the chance for error, they took massive amounts of time far from strategic client interactions. analysis published that as much as 82 percent of a consultant’s time become spent on actions such as shopping across assorted equipment for client particulars, monitoring mobilephone calls, and copying and pasting tips to create consumer facts—as a substitute of talking to purchasers. Even the initial account search and possibility introduction took up to 15 minutes. additionally, potential administration (KM) equipment inside the platform had been confined. The KM equipment couldn't immediately examine key consumer information aspects and then supply applicable messaging and customized presents. There become no vital repository for consumer guidance, name publications, scripts, or competitive suggestions.

    At a equipment level, there become a scarcity of a standard method, taxonomy, and reporting. The telephony utility and hardware infrastructure changed into decentralized, and there became a corresponding lack of visibility across international telesales operations. Eleven diverse seller-based mostly telephony networks were used, including Nortel, Cisco, and Avaya. each seller had wonderful strategies, requirements, and reporting toolsets. It turned into difficult to measure effectiveness across the firm or pinpoint easy methods to enhance it. Microsoft desired to make use of its personal items, including Microsoft Dynamics CRM and Skype for company, to create a single telephony company across its international network of contact facilities, with a constant reporting structure.

    growing business-centric sales platforms in line with Microsoft Dynamics CRM

    before the new income structures were rolled out, the very income processes that they help had been streamlined and simplified.

    previous direct revenue technique

    A seller logging into the historic CRM gadget become offered with a fancy application that offered many alternatives to introduce blunders. duplicate suggestions, dissimilar net pop-up forms, and an overwhelming product catalog had been simply just a few examples of the potential roadblocks to probability advent. The seller had no approach to understand what to do next. The system did not return insights that may support agents synthesize tips, and made it problematic to make choices. Collaboration between team individuals turned into no longer supported. usual, the system was inefficient and became not consultant of the position of its basic user—the seller. Microsoft wanted to enrich the responsiveness of the system to the seller’s needs.

    outdated internal sales process

    average, interior revenue procedures lacked integration and automation. To create and manipulate client tips, representatives used distinctive dealer-based CRM programs, and completed many functions outside of the CRM equipment. Representatives conducted company analysis manually, the usage of up to ten distinctive and non-average equipment. tips become copied and pasted from window to window and from device to device. The disparate gadget resulted in delays and improved probability of error. as a result of lack of integration between the CRM system and the telephony device, the company lacked comprehensive visibility to performance and growth facts.

    New income processes

    Microsoft selling technique (MSP) is the normal, step-by means of-step procedure for managing a chance in a means that focuses earnings teams on fixing customer key enterprise concerns and facilitating constant group orchestration. MSP guides the seller via a earnings system and prompts them for information at the applicable time. it's an outstanding mechanism to each accelerate and cut back chance to alternatives, while keeping the client at the core of all selling activities. The MSP procedure includes three phases:

  • Create and Qualify opportunities

  • obtain client Buyoff and settlement

  • Finalize Contracts and plan next steps

  • MSP crosses the complete Microsoft commercial enterprise and best requires a number of company suggestions.

    The inside revenue process itself did not essentially exchange, but it surely changed into drastically computerized and standardized to more desirable guide a excessive-extent, low-contact revenue mannequin. Representatives use the Unified service Desk (USD) interface that publications them logically through customer validation and qualification strategies, after which gives a common automobile to determine the applicable routing associate. It helps representatives scale their earnings efforts by using reducing customer analysis time, simplifying activities, and automating name endeavor creation and tracking. Standardization and consolidation to a single telephony community powered by using Skype for company and different Microsoft technologies enabled a single global reporting ability for contact centers determined inside Microsoft amenities. currently, Microsoft is designing a centralized telephony network for contact facilities observed in exterior supplier workplaces. 

    The direct income platform

    The direct earnings imaginative and prescient changed into to empower teams by simplifying and standardizing the income equipment and tactics that they use each day, maximizing the time spent working with clients, and adorning interplay and collaboration within the company crew. once the direct revenue process become simplified, the platform could be designed round it. Microsoft mapped the manner to the native facets of Microsoft Dynamics CRM online and then enabled office 365 functionality, including collaboration and conversation tools comparable to Yammer and Skype for company. The effect is an superior sales platform it really is intuitive, carefully follows MSP, and makes it possible for marketers to with no trouble collaborate.

    Microsoft leaders decided to design a system with dissimilar forms of seller personas at the core. They simplified the technology and configured it to support retailers work extra effectively, each of their personal interactions with valued clientele, and throughout the better crew. The direct sales experience is an integrated solution that encompasses varied accessories. It helps the seller-consumer adventure end to conclusion—from relationships, to company insights, to strategic forecasting.

    Dynamics CRM online offers the framework

    With Microsoft Dynamics CRM on-line serving as the basic framework, the seller steps during the MSP method stages. A workflow bar walks sellers through lead introduction, chance strategy building, to negotiating phrases and proving price. at all phases of the system, it is clear to the seller what stage of the method they're in and what they should do to movement ahead.

    Mt238056.image001(en-us,TechNet.10).jpgdetermine 1. Direct earnings Workflow

    built-in reporting files consumer engagement particulars at all features within the process. valuable to the Dynamics CRM online person interface is the Social pane that contains Yammer and personal social networking to communicate consumer information with immediate colleagues or others on the better revenue crew. Yammer actions, corresponding to conversation historical past and file collaboration, are immediately tracked. The historical past keeps groups recommended and makes consumer conversations up so far and productive. Yammer is an integral part of how Microsoft collaborates, together with connecting the field with product building and client support organizations. click on to call and different features of Microsoft Skype for enterprise simplify communicating with shoppers in distinct modes. within the workflow, sellers can click to name a consumer’s telephone quantity, ship an fast message, or deploy a web assembly with a customer, together with a multiparty, excessive-definition on-line videoconference with content-sharing tools. As with Yammer, Skype for enterprise interactions doc client actions. as a result of Skype for enterprise and paperwork collectively, collaboration from workplace apps is supported. Contact playing cards of all and sundry working in the identical app can also be used to directly ship an IM or electronic mail, or to birth a name. meetings can be scheduled in Outlook or began from apps like note and PowerPoint to present latest documents. finally, change and Outlook integration supports the tracking of appointments, emails, and contacts, both on-line or offline.

    home windows Apportal for sales

    The “front door” to the direct revenue journey is the windows Apportal for sales. whereas Microsoft Dynamics CRM on-line helps the fundamental customer and relationship management workflow, components of the windows Apportal for revenue aid rich mobile experiences, business intelligence, and income tools and reference functionalities. home windows Apportal for revenue presents apps and equipment which are specific to the vendor’s position. This relevance eliminates needless searches and navigation, and offers a simplified and complete view.

    Mt238056.image002(en-us,TechNet.10).jpgdetermine 2. windows Apportal for sales

    apart from Microsoft Dynamics CRM online, home windows Apportal for revenue hosts right here key earnings adventure components:

  • Microsoft Dynamics CRM on-line mobile app. Microsoft IT leveraged the cell edition of Dynamics CRM online that runs on windows tablets and home windows phones, and that's built-in with Microsoft Outlook. The cell app gives clients with the entire tools and functionality they have got in the laptop adventure.

  • power BI. The vigor BI (enterprise Intelligence) app provides wealthy, standardized operational insights to help workbench activities akin to assessing customer pipelines, forecasting, and Transformational main warning signs (TLIs). TLIs are a group of efficiency symptoms, designed to provide perception into how quickly the earnings, advertising, and functions group is relocating to the contraptions and functions company model.

  • income equipment and more information. additional apps guide client activities reminiscent of forecasting, profiling, consumption, and company funding cash (BIF). The BIF software makes money available to Microsoft businesses, sales teams and customary managers, to help long-term enterprise ideas, and to engage Microsoft features and Microsoft certified business partners on pre-described strategic categories. This area also hosts position transformation assistance, reference materials, and different cell apps.

  • The interior earnings platform

    The inner revenue platform imaginative and prescient become threefold. First, bring a better return on the telesales funding to the common enterprise. 2nd, convey cost to telesales management with the aid of bettering the means to measure, monitor, and increase the organization’s effectiveness. ultimately, serve telesales representatives through providing aspects and functionalities that maximize each client interplay.

    Microsoft delivered a platform that drives productive transactional income via automation and simplification. Standardizing and consolidating its contact middle telephony community to a single issuer powered by means of Skype for business and different Microsoft applied sciences such as Dynamics CRM unified the telesales hardware and software infrastructure. Microsoft uses Skype for business for its contact facilities found internal Microsoft facilities. presently Microsoft is designing a centralized telephony network for its contact facilities found in exterior supplier places of work. 

    A centralized worldwide efficiency reporting ability improves the evaluation of telesales effectiveness, productivity, and ROI. a common taxonomy of call metrics for telesales applies across regions and agents, improving data great, and reducing training prices. A efficiency dashboard provides lead scoring, and quite a lot of telesales roles (corporate Sponsors, Representatives, Supervisors, and company Analysts) can now easily control their company by using viewing and customizing reviews on conclusion-to-end lead stream, pipeline administration and call reporting. ultimately, the platform frees greater productive time for representatives to promote extra simply. inside and external tools used to function customer analysis are computerized and integrated, and the platform automates and integrates CRM. finished and well timed access to consumer information improves consumer perception and relationship management, and frees representatives to center of attention on qualifying giant volumes of client leads, and effectively routing those leads to the associate channel for observe-up.

    Unified provider Desk

    internal revenue representatives log into Microsoft Dynamics CRM. The consumer interface is known as the Unified provider Desk (USD). USD contains CRM, outbound e-mail contact administration, call preparation, telephony integration, call recording, reporting, and scripting functionalities. USD makes a speciality of working via giant volumes of purchasers, completing initial lead qualification in accordance with funds and time body, qualifying or disqualifying a client, and then routing the customer chance to the companion channel for observe-up. Skype for company functionalities are integrated. USD immediately logs all of the consumer activities and metrics, enabling income managers to measure and calibrate representative productiveness.

    Mt238056.image003(en-us,TechNet.10).jpgfigure 3. Unified service Desk in Microsoft Dynamics CRM online

    USD makes it possible for inside sales representatives to preview the consumer queue and click on into consumer profiles to be trained extra about specific valued clientele. in the customer profile, representatives can see suggestions such because the class of product that the consumer is trying to find, what the customer’s business is, a hyperlink to the consumer’s web page, and other third-celebration counsel. Telephony points are automated, activities are documented, and helping advertising cloth, knowledgebase content, and conversation templates are supplied.


    The Direct earnings journey and inner revenue journey solutions make associates and representatives greater constructive by using placing the customer on the middle of the workflow, providing performance transparency for earnings managers, enabling more cross-promoting and up-promoting alternatives, and streamlining the size of revenue effectiveness.

    Direct earnings advantages
  • business-First merits. averting custom code by way of configuring elements of Microsoft Dynamics CRM wherever possible made adjustments more convenient to implement, and sped deployment. a robust partnership between assorted companies, along with a commitment to simplification, reduced process complexity by way of about 50 %. The product innovation and the comments supplied to the Microsoft Dynamics CRM product development group key to driving future application improvements.

  • superior productiveness. elements are less complicated to discover and intuitive interfaces stroll retailers in the course of the tasks to efficaciously finished a earnings engagement. Working throughout teams is more suitable by way of the integration of utility functionality corresponding to exchange, Skype for company, and Yammer. the relationship is documented by the heritage of contact elements with the consumer.

  • more suitable consumer center of attention. With the advanced productiveness and collaboration tools, dealers can focal point on client interplay. The up to date, technique-pushed sales adventure publications them during the initiatives and advice they deserve to close offers and deliver fantastic client experiences.

  • greater-exceptional revenue opportunities. because of building the solution around the sales procedure, Microsoft turned into in a position to as it should be separate demand generation from probability management. Microsoft expects to look an increase within the dollar cost of revenue alternatives, as well as better outreach throughout the better enterprise. as an example, professional teams can work intently with customer earnings groups to suggest clever cross-promote and upsell opportunities. Microsoft now runs on one income platform that can provide shorter decision and engagement cycles, provides seamless crew-based mostly selling, and realizes more sales.

  • consumer Credibility. marketers now sell and display precisely what they use. This helps bring up the function of seller to accomplice or a trusted marketing consultant. moreover, Microsoft runs the biggest frequent Dynamics CRM on-line implementation. shoppers can see that Microsoft made the strategic resolution to easily run their global business on Dynamics CRM online and other Microsoft items.

  • inside revenue merits
  • extended productiveness and profits. On average, decreased cycle times have enabled representatives to turn into 13 percent greater productive, generating an additional $66M in advantage profits enablement. Anecdotally, users have mentioned the brand new equipment as being twice as quickly as the prior systems, through enabling greater calls and speak time per day.

  • more advantageous Visibility and goal performance evaluation. A centralized IT utility and hardware infrastructure for worldwide telesales operations has enabled constant systemwide reporting, goal measurement of organizational effectiveness, and better evaluation of telesales and ROI. The adoption is finished at contact centers in Microsoft structures. Going ahead, exterior supplier contact facilities should be integrated into the platform.

  • building and Showcasing alternatives. Microsoft efficaciously validated that Skype for business will also be leveraged as an commercial enterprise telephony company across dissimilar contact facilities. USD enabled telephony integration with Dynamics CRM. Going ahead, Skype for enterprise will be used to raise contact middle ability even extra. The integrated solution can also be showcased outdoor of Microsoft as an enterprise contact middle device.

  • Conclusion

    With the Direct income and inner earnings Experiences, Microsoft superior productivity, collaboration, and client pride throughout its income platforms. by using relentlessly simplifying methods and committing to configuration in its place of customization, Microsoft created a streamlined and iterative platform to help team-based direct sales and collaboration actions. Automation and simplicity now power effective transactional-based mostly inner earnings, and the platform provides insights into company performance. The contact middle telephony community is now standardized to a single provider powered by using Skype for enterprise, other Microsoft applied sciences corresponding to Dynamics CRM, and unified telesales hardware and software infrastructure.

    linked Case reviews

    Microsoft IT Streamlines Disparate sales information into a simple-to-Use home windows eight.1 Experiencehttp://www.microsoft.com/itshowcase/Article/content material/513

    Microsoft IT Improves earnings productivity by Integrating Disparate sales Applicationshttps://www.microsoft.com/itshowcase/Article/content/512

    the usage of home windows Apportal to enhance the sales adventure at Microsofthttp://www.microsoft.com/itshowcase/Article/content/521

    Microsoft Dynamics Product Informationhttp://www.microsoft.com/en-us/dynamics/default.aspx

    For more assistance

    For extra advice about Microsoft Dynamics CRM on-line, go to https://mspartner.microsoft.com/en/us/pages/options/microsoft-dynamics-crm-online.aspx

    For greater suggestions about Microsoft items or services, name the Microsoft sales information middle at (800) 426-9400. In Canada, name the Microsoft Canada Order Centre at (800) 933-4750. backyard the 50 united states and Canada, please contact your local Microsoft subsidiary. To entry counsel via the all over web, go to:



    © 2015 Microsoft enterprise. All rights reserved. Microsoft and home windows are both registered logos or emblems of Microsoft employer in the united states and/or different international locations. The names of actual agencies and items mentioned herein may be the emblems of their respective house owners. This document is for informational purposes most effective. MICROSOFT MAKES NO WARRANTIES, express OR IMPLIED, during this abstract.

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    Lobbying group leave skill leave instructed may also in a letter that she need to refuse to compromise on several aspects, equivalent to guaranteeing that European courtroom of Justice jurisdiction over Britain ends on the day the nation formally out of the ecu in 2019.

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    "I consider both sides are working very difficult to get a deal, however we're no longer somewhat there yet," he advised British broadcaster ITV.

    Copyright 2017 The linked Press. All rights reserved. This cloth may also now not be published, broadcast, rewritten or redistributed.

    paintings Wittich a great man being wrongly persecuted | killexams.com real questions with brain dumps

    currently, the Chronicle mentioned that Michael Cotter is attempting to prosecute the evil paintings Wittich again, presumably for previous election crimes. Isn’t that double jeopardy, which is unlawful beneath the Fifth modification?

    As a reminder, on March 18, 2016, this paper said “Motl accuses Wittich of taking in-form contributions…such as letters mailed to voters and site design [for Wittich’s 2010 election].” Let the horror of this sink in. one in every of Wittich’s supposed crimes become that he evilly allowed someone to mail roughly $2,000 in letters for him round 2010, with different petty violations totaling $20,000 of in-kind contributions.

    through evaluation, across the same time the chair of the Gallatin County Democrats, Suzanne Tarpey, presided over the bookkeeping of over $17 million bucks in alleged timeshare tax fraud. So a political figure [Wittich] turned into concerned in $20,000 in unlawful actions in response to what someone else did vs. a political figure [Tarpey] involved in $17,000,000 greenbacks in illegal actions according to her own deception.

    Yet who is again and again plastered over the Chronicle as a villain? no longer Tarpey or her ilk—Wittich. Why is that this hypocrite, Michael Cotter, attempting to prosecute a man whose darkest crime is to permit a person to mail letters for him? Why isn’t he re-investigating Tarpey? Isn’t it seemingly that the corrupt chairwoman of a celebration would give in-kind contributions to her party?

    paintings Wittich looks to be an excellent man who violated a petty legislations, and his prosecution reeks of the selective enforcement of that law. 

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    Avaya 3306 Exam (Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance) Detailed Information

    Credentials & Certifications
    Sharpen Your Technical Skills—Get Certified on Avaya Solutions
    Professional Credentials and Technical Certifications
    For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
    Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
    Maintain Your Market Edge
    The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
    The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
    The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
    To learn more about the Program select the individual graphics above or the workbook tabs.
    Avaya Professional Credentials and Certifications
    The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
    In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
    Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
    Avaya Professional Credential Program
    Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
    read the following credential descriptions to confirm eligibility.
    The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
    skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
    customer expectations. The Avaya Professional Credential Program currently consists of Sales,
    Design, and Services Credentials and distinguishes between Solution Credentials and Product
    Specific Credentials.
    Sales & Design Credentials
    Avaya Engagement Solutions Certifications
    Services Credentials
    Avaya Engagement Solutions Certifications
    ACDS - Avaya Certified Design Specialist
    ACSP - Avaya Certified Sales Professional
    Avaya Product Professional Credentials
    APDS - Avaya Professional Design Specialist
    APSS - Avaya Professional Sales Specialist
    ACSS - Avaya Certified Solution Specialist
    ACIS - Avaya Certified Integration Specialist
    Avaya Product Certifications
    ACSS - Avaya Certified Support Specialist
    ACIS - Avaya Certified Implementation Specialist
    Avaya Product Professional Credentials
    ASPS - Avaya Support Professional Specialist
    AIPS - Avaya Implementation Professional Specialist
    Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
    credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
    and Online Tests as a requirement to earn the credential.
    For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
    Program page on the Avaya Learning Center at www.avaya-learning.com.
    Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
    03 October 2016 v1 3
    upon which the products and solutions are built. Avaya recommends the programs of leading industry players
    to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
    In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
    needs of our Partners, Customers, and Associates.
    Avaya Professional Sales Specialist (APSS)
    APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
    An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
    identifying and recommending the right Avaya solution and communicating its business value.
    APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
    Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
    further notice.
    Avaya Professional Design Specialist (APDS)
    APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
    designs and build foundational knowledge for solution designs based on the customer requirements.
    The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
    current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
    Design Specialist creates architectural designs and migration strategies ensuring both integration to current
    networks and future readiness of customer communication solutions.
    APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
    Partners and Associates.
    Avaya Certified Sales Professional (ACSP) In planning
    ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
    Sales skills and processes for sales strategy and deployment.
    Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
    Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
    Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
    students completing the ACSP curriculum will be able to sell and position solutions that address the
    customer’s issues and objectives.
    ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
    Partners and Associates.
    Note: The ACSP credentials are currently being planned and not fully released.
    03 October 2016 v1 4
    Avaya Certified Design Specialist (ACDS)
    ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
    create specific greenfield, upgrade and migration solution designs based on the customer business
    Avaya recognizes that individuals responsible for designing customer solutions demonstrate
    advanced Sales Engineering skills and therefore should be distinguished with a credential that
    signifies their achievement.
    ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
    exclusively for Avaya Channel Partners and Associates.
    Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
    (SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
    for Avaya Engagement Solutions instills a common methodology and approach to solution design
    across the entire SE community and builds upon the foundation established with the Avaya
    Professional Design Specialist (APDS) curriculum.
    Avaya Implementation Professional Specialist (AIPS)
    AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
    configuring, and troubleshooting a specified Avaya product or product family.
    The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
    installation of a single product, single system or product family. The Implementation Specialist installs
    hardware and software, configures the solution, performs initial administration and acceptance testing
    to diagnose and correct installation issues.
    AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
    Avaya Support Professional Specialist (ASPS)
    ASPS validates a candidate has achieved an advanced understanding of and competence in
    troubleshooting, maintaining and administration of Avaya industry leading communications products.
    The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
    makes changes to ensure maximum availability and performance of a customer’s network. The
    Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
    capabilities to efficiently and accurately resolve customer’s communication issues.
    ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
    03 October 2016 v1 5
    Avaya Certified Implementation Specialist (ACIS)
    ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
    troubleshooting a specified Avaya product or product family.
    The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
    single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
    performs initial administration and acceptance testing to diagnose and correct installation issues.
    ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
    Avaya Certified Support Specialist (ACSS)
    ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
    maintaining and administration of Avaya industry leading communications products.
    The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
    ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
    Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
    communication issues.
    ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
    Avaya Certified Integration Specialist (ACIS)
    ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
    solutions based on reference architectures from Avaya customer scenarios.
    The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
    to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
    that ensures the successful integration, configuration, and support of the solution reference architectures.
    ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
    Avaya Certified Solution Specialist (ACSS)
    ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
    isolate and support multi products within Avaya solution architecture.
    The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
    problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
    technical ability at a level that ensures the successful maintenance, and support of solution architecture.
    ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
    To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
    03 October 2016 v1 6
    About Avaya Learning
    Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
    specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
    executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
    combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
    decrease time required to reach proficiency.
    Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
    Avaya Professional Credential Program can be found


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