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3313 - Avaya Aura Contact Center Maintenance and Troubleshooting Exam - Dump Information

Vendor : Avaya
Exam Code : 3313
Exam Name : Avaya Aura Contact Center Maintenance and Troubleshooting Exam
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3313 Questions and Answers



In a sip-enabled Avaya Aura® Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

  1. SIP Gateway manager

  2. Contact center Media services

  3. Avaya Aura Media server

  4. Session Manager

Answer: B


In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call. If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?

  1. CCT

  2. SIP RTP

  3. TAPI AnswerCall

  4. TR87 AnswerCall

Answer: A


The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file. What should you do next to completely resolve the issue?

  1. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.

  2. Reboot the CCMS server.

  3. Use the windows services utility to restart the MAS Configuration manager services.

  4. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.

Answer: C


The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call. Which three statements regarding the Call by-Call report are true? (Choose three.)

  1. If a call is queued and an announcement is played, the event will be included in the event column.

  2. The Call-by-Call report can include several reporting intervals.

  3. You can enable Call-by-Call statistics for reports on a per application basis.

  4. The Call ID is the identifier that ties alt information together to produce the complete record for each call.

Answer: A, B, C


The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)

  1. Clear call from the utility and from Real-TIME Display Report.

  2. Disconnect the call if one is present in the system.

  3. View only those calls that are waiting in queue.

  4. View all calls

Answer: A, B, C


A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display. When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

  1. The call is disconnected and you must refresh the Real-Time Display Report.

  2. The call is removed from the utility and from the Real Time Display Report.

  3. The call is removed from the utility but will remain on the Real-Time Display Report

  4. The call is removed from the Real-Time Display Report and the call is disconnected.

Answer: C


Which Windows Event Viewer folder contains Communications Control Toolkit (CCT)

audit, error, and security log files?

  1. Windows Event Viewer\Performance\Logs

  2. Windows Event Viewer\Windows Logs\System

  3. Windows Event Viewer\Windows Logs\Security

  4. Windows Event Viewer\Windows Logs\Applications

  5. Windows Event Viewer\Applications and Services Logs

Answer: E


Refer to the Exhibit.


In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?

  1. TCP

  2. STP C. H.323

  1. AML

  2. TR87/TLS

Answer: B

Avaya 3313 Exam (Avaya Aura Contact Center Maintenance and Troubleshooting Exam) Detailed Information

Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
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Sales & Design Credentials
Avaya Engagement Solutions Certifications
Services Credentials
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ACDS - Avaya Certified Design Specialist
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ACIS - Avaya Certified Implementation Specialist
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ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
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and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
further notice.
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APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
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The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
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Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
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Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
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Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
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ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
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AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
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03 October 2016 v1 5
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03 October 2016 v1 6
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