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After reviewing the error message, which action will fix the customer's problem?
Match the correct CSC user password In AES and CSC service.
Reboot the AES server and re deploy CSC service.
Redeploy CSC Service and reboot Oceana Cluster 1.
Change the CSC user password in AES server and reboot AES.
Avaya 7497X Exam (Avaya Oceana Solution Support Exam) Detailed Information
Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Sales & Design Credentials
Avaya Engagement Solutions Certifications
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
APSS - Avaya Professional Sales Specialist
ACSS - Avaya Certified Solution Specialist
ACIS - Avaya Certified Integration Specialist
Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
designs and build foundational knowledge for solution designs based on the customer requirements.
The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
Design Specialist creates architectural designs and migration strategies ensuring both integration to current
networks and future readiness of customer communication solutions.
APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
Sales skills and processes for sales strategy and deployment.
Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
students completing the ACSP curriculum will be able to sell and position solutions that address the
customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
create specific greenfield, upgrade and migration solution designs based on the customer business
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
for Avaya Engagement Solutions instills a common methodology and approach to solution design
across the entire SE community and builds upon the foundation established with the Avaya
Professional Design Specialist (APDS) curriculum.
Avaya Implementation Professional Specialist (AIPS)
AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
configuring, and troubleshooting a specified Avaya product or product family.
The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
ASPS validates a candidate has achieved an advanced understanding of and competence in
troubleshooting, maintaining and administration of Avaya industry leading communications products.
The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
makes changes to ensure maximum availability and performance of a customer’s network. The
Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
capabilities to efficiently and accurately resolve customer’s communication issues.
ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
decrease time required to reach proficiency.
Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
Avaya Professional Credential Program can be found
7497X Avaya Oceana Solution Support Exam
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Avaya Oceana Solution Support Exam certification
Avaya Certification e-book: Overview and profession Paths | 7497X Real Questions and VCE Practice Test
credit: MajestiX B/Shutterstock
IT professionals may also know Avaya for its networking and unified communications products, but the company is also a major player in both customer relationship management (CRM) integration and team engagement options. With its roots in AT&T and Lucent technologies, Avaya has grown right into a multi-billion-greenback enterprise with purchasers all over the world.
The Avaya knowledgeable Credential program emerged from the want for totally knowledgeable and skilled people who may sell and design solutions for purchasers, in addition to set up and keep Avaya products and solutions.
Job opportunities for Avaya Credentialed gurus
a brief check of such established job boards as SimplyHired and certainly demonstrate greater than 2,000 open positions looking for candidates with Avaya capabilities or credentials. These include methods engineer, community engineer, technical manager, infrastructure engineer and telephony specialist, as well as a few sale professional and account manager positions.
Avaya capabilities also demand healthy salaries. for instance, Glassdoor studies a standard annual revenue of $111,000 for technical workforce, the place a technical supervisor can expect round $one hundred twenty five,000. The commonplace Avaya sales engineer earnings is about $a hundred,200, in a range from $seventy nine,800 to upward of $132,000.
Avaya professional Credential application Overview
Avaya credentials these days are aligned with Avaya engagement options. That ability they are designed for Avaya solutions that aid consumer and group engagement, in addition to textile networking and the cloud. Avaya credentials fall into certainly one of two broad classes:
sales and Design: This class is for Avaya acquaintances and channel partners who promote or design options in line with client wants.
features: This category is open to anybody who implements, administers, maintains and troubleshoots Avaya items and solutions. consider of the functions credentials as those geared primarily to IT professionals.
be aware: as a result of sales and Design credentials can be found handiest to Avaya business companions and associates, we focus on the functions credentials in the remainder of this article.
just about all Avaya credentials are decent for 2 years. To hold a credential, you have to meet recertification requirements earlier than the credential expires, which typically ability passing the latest online check(s) or proctored examination(s).
Avaya uses each on-line exams and proctored exams. online assessments are delivered through the Avaya discovering core; they're free for revenue credentials and value $90 USD for services credentials. Proctored tests for features certifications cost $one hundred twenty five USD and can be found through Pearson VUE.
notice: only a heads-up that Avaya makes use of the time period "credential" for definite designations and "certification" for others. The business also uses a couple of acronyms that span different units of certifications. We try to keep on with Avaya nomenclature as intently as feasible, and factor out acronym caveats the place warranted.
Avaya functions Credentials and Certifications
The features category has expert professional credentials and authorized expert certifications. In case whatever thing isn't somewhat clear, all necessities and further particulars are spelled out within the Avaya features Credential ebook.
skilled professional Credentials
Avaya Implementation expert expert (AIPS) and the Avaya support professional professional (ASPS) candidates may take online tests through the Avaya getting to know center.
table 1: record of knowledgeable specialist Credentials
Avaya Implementation professional professional (AIPS) Credentials
Avaya guide expert specialist (ASPS) Credentials
Avaya IP office PlatformAvaya Agile communication EnvironmentAvaya software Enablement ServicesAvaya aura software Server 5300 R3Avaya charisma name center Elite Multichannel
Avaya ANAVAvaya Scopia EndpointsAvaya Proactive ContactAvaya one-X Speech
Avaya IP workplace Deployed as a BranchAvaya Hospitality Messaging Server 400Avaya Modular Messaging for Microsoft ExchangeAvaya UC gentle ClientsAvaya air of mystery Presence ServicesAvaya charisma Collaboration environment
Avaya Message NetworkingAvaya name management SystemAvaya handle ManagerAvaya personnel ManagementAvaya Contact core choose
The AIPS specialist credentials are regarded fundamental to intermediate and respect a person's ability to installation and put in force Avaya products. Candidates ought to have at the least two years of experience, with 12 months certainly enforcing the Avaya product to which a credential pertains.
The senior-degree ASPS credentials are extra superior and center of attention on installing, configuration, maintenance and so on. The adventure requirement increases to 4 years, with two years of arms-on adventure with some selected Avaya product.
certified expert Certifications
Avaya certifications consist of the Avaya licensed Integration/Implementation professional (ACIS) and the Avaya licensed answer/aid professional (ACSS) certifications. The "I" in ACIS can stand for "Integration" or "Implementation," every with its own set of certifications. And the "S" in ACSS can stand for "answer" or "guide," each and every with its personal set of certifications.
table 2: list of licensed expert Certifications
Avaya certified Integration/Implementation professional (ACIS) Certifications
Avaya licensed solution/support specialist (ACSS) Certifications
Avaya certified Integration professional (ACIS)
Avaya licensed answer specialist (ACSS)
Avaya Midmarket group Engagement SolutionsAvaya enterprise crew Engagement SolutionsAvaya cloth Networking solutions
Avaya Midmarket team Engagement SolutionsAvaya enterprise group Engagement SolutionsAvaya material Networking options
Avaya licensed Implementation professional (ACIS)
Avaya certified guide expert (ACSS)
Avaya IP workplace PlatformAvaya IP office Contact CenterAvaya air of mystery verbal exchange manager and CM Messaging - EmbeddedAvaya air of mystery ConferencingAvaya charisma MessagingAvaya air of secrecy Session manager and system ManagerAvaya CallPilotAvaya communication Server 1000 for Avaya aura
Avaya Modular Messaging with Avaya Message StoreAvaya Scopia SolutionAvaya Session Border Controller EnterpriseAvaya air of secrecy call core EliteAvaya air of secrecy Contact CenterAvaya charisma event Portal with Proactive OutreachAvaya Contact Recording and Avaya exceptional MonitoringAvaya interplay center and Operational Analyst
ACIS certifications are primary to intermediate, requiring at least two years of journey with critical technologies. one of those years should involve direct, palms-on work with some certain Avaya product. The ACIS-Integration certs focal point on setting up, in addition to configuration, configuration validation, bootstrapping and troubleshooting. The ACIS-Implementation certs also focal point on installing, but validation, testing and the like center of attention on the installation itself.
Senior-level ACSS certifications require not less than four years' journey, with two years in direct guide of some particular Avaya product. These certs also fall into two camps (this time, answer and assist), recognizing professionals who're highly an expert of Avaya product structure, such as add-ons, features and functions.
The ACSS-solution certs get into acceptance testing, name flows, product commissioning and registration, troubleshooting integration between products, and log evaluation. The ACSS-help certs delve into product installation, testing, validation, administration and troubleshooting, specially of advanced configurations.
Avaya Certification training and materials
despite the fact Avaya offers some training, the company also works with a number of companions to deliver practising for Avaya items and features, and credentials and certifications. (practicing is recommended, but now not required.) The Avaya practising catalog can be slightly unwieldly to navigate, so it can be more convenient to drill down through a specific credential or certification to discover linked direction titles.
Candidates who are looking to pursue one or more Avaya certifications but lack foundational advantage of the technology upon which Avaya items are constructed are encouraged to contact WestNet gaining knowledge of or The SIP college. moreover lessons, WestNet learning presents a free Foundational Core talents assessment device that candidates can use to determine their existing potential and areas wherein they should increase. The SIP college is smartly everyday for its Session Initiation Protocol (SIP) and Voice over IP (VoIP) practising classes, as well as its own certification program. both partners offer promotional pricing or coupon codes on working towards for Avaya credential/certification candidates.
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