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920-177 - Nortel Contact Center Rls. 7.0(R) Administration and Scripting - Dump Information

Vendor : Nortel
Exam Code : 920-177
Exam Name : Nortel Contact Center Rls. 7.0(R) Administration and Scripting
Questions and Answers : 54 Q & A
Updated On : January 18, 2018
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920-177 Questions and Answers

920-177
  1. Contact center view

  2. Synchronization view

  3. CCMA view


Answer: B


QUESTION: 49

A customer has deployed Contact Cents’ Manager Server (CCMS) RIs 7.0 and is creating global variables. Regarding the use global variable, which statements are true? (Choose two)


  1. Trey can be referenced within an application.

  2. Trey can be deleted using the Service creation environment tool

  3. they can not be modified within an application.

  4. Trey can be modified within an applicator.


Answer: A, C


QUESTION: 50

A customer has Contact Center Manager Server (CCMS) RIs. 7.0 and is working with Intrinsics. Which statement is true’?


  1. Intrinsics are created in the scripting component of CCMA

  2. Intrinsic are a pre-defined set of variables and cannot be updated.

  3. Intrinsics may be modified in the Local View.

  4. Intransics are deleted In the Contact Center View.


Answer: B


QUESTION: 51

A customer using Contact Center Manager Server RIs. 7.0 can import existing applications. Applications may be imported into which views


A. Local View

B Contact Center View

  1. Local View and Contact Center View

  2. Contact Center View and Synchronization View

17


Answer: A


QUESTION: 52

You are using the SCE tool in Contact Center Manager Server (CCMS) RIs. 7.0. Which block allows you to create the IF-THEN-ELSE-END-IF statement?


  1. Logic

  2. Host

  3. Ivp

  4. Treatment


Answer: A


QUESTION: 53

Select the four steps for converting the scrips and place them in the correct sequence. Select the four steps


Answer: Pending. Please Send your suggesti1o8ns to support@ipass4sure.com


QUESTION: 54

A customer has Contact Center Manager Server (CCMS) RIs. 7.0 and is working on an Application flow. The customer is using a Custom block to create an Event Handler and has written the following scripting syntax:

EVENT HANDLER

EVENT <BLANK>: LOG “first RAN failed” END HANDLER

The customer also has an Output block in their flow which plays a RAN announcement that does not exist. Which entry should replace me <BLANK> so that it will correctly handle the Error event?


A. Call On Hold B Call Abandon

  1. RAN RESPONSE FAIL

  2. Give RAN default


Answer: C


19


Nortel 920-177 Exam (Nortel Contact Center Rls. 7.0(R) Administration and Scripting) Detailed Information

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Nortel Certified Support Specialist (NCSS)
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Increase your Productivity
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