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GE0-806 - GCP8-System Consultant, Genesys WFM - Dump Information

Vendor : Genesys
Exam Code : GE0-806
Exam Name : GCP8-System Consultant, Genesys WFM
Questions and Answers : 85 Q & A
Updated On : January 15, 2018
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GE0-806 Questions and Answers

GE0-806


QUESTION: 75

Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?


  1. WFM Server

  2. WFM Data Aggregator

  3. WFM Builder .

  4. WFM Synchroserver


Answer: B


QUESTION: 76

Which of the following statements is true?


  1. An Agent must have only one contract, but can be scheduled for multiple shifts.

  2. An Agent does not new to have a contract, but must work for at least one shift,

  3. An Agent can have multiple contracts, but must be scheduled only for one shift.

  4. An Agent can have any number of contracts and can be scheduled for any number of shifts.


Answer: A


QUESTION: 77

Breaks and are created together?


  1. Activities

  2. Contracts

  3. Shifts

  4. Site/Team


Answer: C


QUESTION: 78

Which are valid scenario elements you can use when creating a schedule scenario? Choose 4 answers


  1. Real Agents

  2. Profile Agents

  3. To Sites/Activities

  4. Scenario period

  5. Shifts

  6. Contracts


Answer: A, B, D, F


QUESTION: 79

In the customer's environment, en agent is showing severely non-adherent. Which setting will help the customer to control the agent state from non-adherence to severely non- adherent?


  1. Alarm notification

  2. Alarm Threshold

  3. End before Threshold

  4. Start after Threshold


Answer: C


QUESTION: 80

What does synchronization of daily schedules mean?


  1. All Agents in a team start a shift within specified threshold

  2. All Agents in a team receive lunch at the same time

  3. All shifts in a schedule scenario are automatically synchronized with shifts in Master schedule

  4. Every Agent starts a shift within a specified threshold for a specific period


Answer: B


QUESTION: 81

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?

Choose 3 answers


  1. Change the skill levels in WFM Configuration Utility

  2. Disable Skills in WFM Configuration Utility

  3. Remove the Login ID in Genesys Administrator

  4. Adjust the Hiring/Termination date in WFM configuration utility

  5. Grant the agent an exception in the Calendar


Answer: A, B, E


QUESTION: 82

An Agent using WFM Web for Agents can propose a trade to which of the following? \ Choose 3 answers


  1. To a specific Agent

  2. To a community where community are all Agents in the same Team

  3. To a community where community are all Agents in an entire Organization

  4. To a community where community are all Agents on the same site

  5. To a community where community are all Agents in a Configured Agent Group


Answer: A, B, D


QUESTION: 83

How do you guarantee the same day-off for a team while their start times on a work day may vary?


  1. Use Rotating Patterns

  2. Use Shift Exceptions

  3. Set "Maximum Start time difference for Members of the same team" parameter

  4. Select "Use Team Constraints" while building the schedule


Answer: A


QUESTION: 84

Is there a limit on the number of Activities configurable in Genesys WFM for a site?


  1. Yes, up Co 10 Activities

  2. Yes, up to 100 Activities

  3. Yes, up to 500 Activities

  4. No, there is no limit


Answer: D


QUESTION: 85

What is the relations between Agents and contracts?


  1. Agents only need a Contract if they are Multi-Skilled

  2. Only one Contract can be assigned to an Agent at a time

  3. Contracts determine the types of calls that can be routed to an Agent

  4. Agents are automatically assigned a Termination Date if they do not have a Contract


Answer: D


Genesys GE0-806 Exam (GCP8-System Consultant, Genesys WFM) Detailed Information

Drive Superior Customer Experience
Well-trained staff leads to a well-run business and great customer experience. Make it easy for your staff to stay up-to-speed on new features and functionality through our comprehensive curriculum, designed to fit all skill levels and learning types.
Become an Expert
Take full advantage of the power of Genesys solutions and technology. Expand your on-the-job experience and deepen your knowledge in courses taught by expert instructors along with the knowledge base available as part of your Genesys Care subscription.. Master your Genesys solutions while learning in the training environment you choose.
Get Certified
Extend your Investment in Genesys by investing in certified experts to run it. Certified staff leads to higher quality performance, better retention of technical experts, and better business outcomes.
Select Your Type of Training
Choose from classroom training at our sites, or eLearning with self-paced virtual courses and videos. Save on travel expenses and still get live, instructor-led training. Need a course customized to your specific solution, skill set, or duration? Try our Genesys Solution Adoption Toolkits, delivered virtually or on a Genesys campus.
Keep Up on News and Events
Check in often for new course topics, upcoming events, and discounts that can make your work easier. Find out where and when certification exams are offered. Get assistance from dedicated instructional designers and Genesys experts to map out a training path that is right for you.
Inbound Voice 8.5 Consultant (GCP8-CIV.
Inbound Voice 8 Consultant (GCP8-CIV) - retiring December 31, 2016.
Inbound Voice 8 Developer (GCP8-DIV)
Outbound Voice 8 Consultant (GCP8-COV)
Voice Platform 8.5 Consultant (GCP8-CVP)
Genesys Info Mart 8 Consultant (GCP8-CGIM)
Holding a Genesys Professional or Presales Certification leads to higher quality performance, recognized credibility and greater customer success. Certification demonstrates a high level of commitment to the associated field of practice and increases opportunities for career advancement.
Certification Levels and Available Certifications
Genesys Certified Associate
The Genesys Certified Associate (GCA) certificate is ideal for professionals who are new to the Genesys CX Platform technology. As supervisors, administrators and associate consultants, you will be well-equipped to perform standard out-of-the-box functions with Genesys. Our GCA certificates also help meet Genesys Partner Program requirements.
Business Edition Premise 8 Associate Consultant (GCA8-BEP)
Premier Edition Associate Consultant (GCA-PEC1)
Genesys Certified Professional
The Genesys Certified Professional (GCP) – This certificate is ideal for technical professionals who have some knowledge and experience on the Genesys CX Platform. With these certifications, you can perform standard-out-of-the-box functions, as well as customize, troubleshoot and maintain Genesys implementations. These GCP certificates also meet Genesys Partner Program requirements and meet these three roles:
Genesys Certified Consultant
Genesys Certified Developer
Genesys Certified Support
Genesys Certified Professional Consultant
Consultants, system administrators and approved subcontractors who assist Genesys partners and customers in the planning, installation, configuration, and maintenance of their systems will benefit from these certifications:
Inbound Voice 8.5 Consultant (GCP8-CIV
Inbound Voice 8 Consultant (GCP8-CIV) - retiring December 31, 2016
Inbound Voice 8 Developer (GCP8-DIV)
Outbound Voice 8 Consultant (GCP8-COV)
Voice Platform 8.5 Consultant (GCP8-CVP)
Genesys Info Mart 8 Consultant (GCP8-CGIM)
Workforce Management 8.5 Consultant (GCP8-WFM)
SIP Server 8 Consultant (GCP8-SIP)
Intelligent Workload Distribution 8.5 Consultant(GCP8-IWD)
Intelligent Workload Distribution 8 Consultant (GCP8-IWD) - retiring December 31, 2016
eServices 8 Consultant (GCP8-ESV)
Advisors 8 Solution Consultant (GCP8-ADV)
Business Edition Premise 8 Consultant (GCP8-BEP)
Composer using Voice Applications 8 Developer (GCP8-DCV)
Composer Routing 8 Developer (GCP8-DCR)
Interaction Recording 8.5 Consultant (GCP8-GIR)
Genesys Certified Professional Developer
System integrators, telephony specialists, and Genesys partners and employees will be certified to develop applications using Platform Software Development Kit.
Platform SDK8.5 Developer (GCD8-SDK)
Platform SDK8 Developer (GCD8-SDK) - retiring December 31, 2016
Genesys Certified Professional Support
Consultants, system administrators, and approved subcontractors that assist Genesys partners and customers in troubleshooting their Genesys CIM Platform configuration can benefit from this certification:
CIM8 Troubleshooting for Support (GCS8-CIM)
Genesys Certified Presales Program
The Genesys Certified Presales (GCPS) program offers training specifically designed for our Partners and provides comprehensive and relevant knowledge of Genesys solutions for presales activities:
CORE8 Presales (GCPS8-CORE)
IP 8 Presales (GCPS8-IP)
Additional new and updated exams will launch throughout 2016. Please contact your regional Genesys University office to inquire about training and exam information for any Genesys Certification.

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