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HP2-E50 - Consultative Selling of HP Mission(R) Critical Technical Services - Dump Information

Vendor : HP
Exam Code : HP2-E50
Exam Name : Consultative Selling of HP Mission(R) Critical Technical Services
Questions and Answers : 50 Q & A
Updated On : January 15, 2018
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HP2-E50 Questions and Answers

HP2-E50


Answer: C


QUESTION: 35

What are the key lifecycle stages for reliable IT service delivery?


  1. service definition, proof of concept, development, and implementation

  2. investigate, innovate, implement, and improve

  3. requirements gathering, design,release andsupport, underpinned by change management

  4. plan, do, check, and act


Answer: A


QUESTION: 36

On the IT to Business Alignment continuum, if a customer has a “Highly Available” service level requirement for a specific application, what is the most appropriate HP Mission Critical support solution that should be proposed?


  1. Proactive24 plus 6 hour Call-to-Repair

  2. Mission Critical Partnership

  3. Proactive Select or Proactive24

  4. Mission Critical Partnership, Critical Service or Critical Advantage


Answer: D


Reference:

ideasint.blogs.com/ideasinsights/2011/02/hp-looks-for-critical-advantage-in- support-services.html


QUESTION: 37

Once you have analyzed your specific customer needs and aligned them to HP’s MC Support service portfolio, how should you begin positioning your recommendations?


  1. Select the MC TS support offering which is the cheapest with an aim of up- selling later.

  2. Select the highest MC TS support offering that has deliverables that meet allof the customer’s needs.

  3. Choose any of the MC TS supportofferings thatinclude a call-to-repair commitment.


  4. Select the closest MC TS offering with deliverables that meet most customer needs, but is easier to sell.


Answer: D


QUESTION: 38

What should you do to successfully close the sale at the end of the IT to Business Alignment workshop?


  1. Contact your HP support specialist or services PBMs with the identified customer needs so they can complete the proposal on your behalf.

  2. Hand the customer all the relevant MC TS support product data sheets and agree to call the customer for a decision after the workshop.

  3. Agree on next steps, including timelines, which should include a customized proposal submission with more details and pricing.

  4. Call for a break to prepare your final proposal, and attempt to obtain a decision from the customer during the workshop.


Answer: C


QUESTION: 39

For HP partners, what is the best source for assistance with sales of HP Mission Critical Support Services?


  1. hp.com

  2. Partner Business Manager

  3. HP Partner Portal

  4. HP Product Bulletin


Answer: C


Reference:

h20375.www2.hp.com/portal/site/publicpartner- portal/menuitem.92adb114d98ecc78f24af950f8039e01/?javax.portlet.tpst=dd74323b09f 1e2dfecc8 e567a1c39e01&javax.portlet.prp_dd74323b09f1e2dfecc8e567a1c39e01_TARGET=%2 4SM%24ht tps%3A%2F%2Fh20375.www2.hp.com%2Fportal%2Fsite%2Fpartner- portal%2Fmenuitem.2490f98226c23dcc7aeb9e2ba186ee01%2F


QUESTION: 40

What is the primary reason partners should sell HP Proactive and Reactive services?


  1. Customer satisfaction and loyalty decreases with the provision of services.

  2. On-going business relationships between HP and its partners are improved.

  3. 95% of customers who purchase hardware with HP proactive services will repurchase

    - satisfied customers are repeat buyers.

  4. theHP Mission Critical Services portfolio delivers high customer satisfaction due to the customer getting move visibility to problems when they happen.


Answer: D


HP HP2-E50 Exam (Consultative Selling of HP Mission(R) Critical Technical Services) Detailed Information

HP2-E50 - Consultative Selling of HP Mission(R) Critical Technical Services


HP2-E50 Test Objectives




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