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SD0-101 - Service Desk Analyst Qualification - Dump Information

Vendor : SDI
Exam Code : SD0-101
Exam Name : Service Desk Analyst Qualification
Questions and Answers : 165 Q & A
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SD0-101 Questions and Answers

Pass4sure SD0-101 Dumps with Real Questions & Practice Test


Which of these options is NOT a feature in standard PBX functionality?

  1. Voicemail

  2. Agent tracking

  3. CTI

  4. Conference calling

Answer: C


Where would you expect to see a screen pop? As a feature of

  1. The company screensaver

  2. An Instant Messaging conversation

  3. Computer Telephony Integration (CTI)

  4. The weekly marketing email

Answer: C


Which option is the most common issue when integrating CTI with Incident Management?

  1. Poor project management resulting in higher costs

  2. The screen pop functionality does not behave as expected

  3. Lengthy implementation timescales due to inadequate project resources

  4. Lack of availability of accurate user data

Answer: D


Which option is a benefit of using self-help?

  1. It allows users to resolve some incidents at any time

  2. It gives users the opportunity to become technical experts

  3. It avoids the inconvenience of telephone handling

  4. It give users the ability to self-diagnose their incidents in future

Answer: A


Your organisation is actively promoting the use of self-service technology. What is a disadvantage of this support option?

  1. Users and SDAs feel that the service now offered has become impersonal

  2. SDAs and users feel that the service now offered is haphazard

  3. The delivery of service now offered uses state-of-the-art technology

  4. The service now offered is too simplistic

Answer: A


Which of these options best describes examples of self-service technology?

  1. FAQs, external knowledge packs, and IVR-based systems

  2. Training courses, procedures and an on-line Service Knowledge Management System

  3. Web-based self-help systems, Incident data and FAQs

  4. Forms, procedures, help systems and on-line tutorials

Answer: D


Which of these options is a benefit of self-service technology?

  1. Users can log their issues at any time

  2. Reduces Problem resolution time

  3. Removes the need for human support

  4. Reduces the number of Incidents and Service Requests

Answer: A


Which would be a common use of self-healing technology?

  1. Automated dial-up

  2. Anti-virus software

  3. Password locking

  4. Autonomous agent

Answer: B


Which of these options is a recognised advantage of self-healing technology?

  1. It passes the cost of support to the users

  2. It reduces the requirement for SLAs

  3. It enables users to fix more Incidents themselves

  4. It decreases the cost of support

Answer: D

SDI SD0-101 Exam (Service Desk Analyst Qualification) Detailed Information

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Service Desk Analyst Qualification exam CompTIA places fresh Face on A+ Certification | SD0-101 Real Questions and VCE Practice Test CompTIA on Tuesday launched the latest new release of its flagship A+ certification, which elements a stronger emphasis on the issue fixing and demanding pondering capabilities necessary to function new and emerging commercial enterprise networks. the new CompTIA A+ certification, together with the a thousand series assessments, validates an IT seasoned’s talents and potential in a number of key areas together with artistic difficulty fixing; resolving cybersecurity considerations; skills of cloud and virtualization’ and publicity to a number of IT capabilities. CompTIA's James Stanger CompTIA’s James Stanger “workplace expertise continues to change, every now and then radically,” observed James Stanger, chief expertise evangelist for CompTIA. “CompTIA A+ captures the essential talents that IT specialists deserve to guide and comfortable these days’s endpoints, from traditional and mobile platforms to cloud-enabled IoT gadgets. No different certification within the marketplace offers this mixture of abilities assessment and validation.” The shift in focus for the new A+ certification is in line with continuous feedback from the trade — both employers and individual IT specialists with intimate knowledge about how job roles are changing. the new CompTIA A+ Core sequence requires candidates to circulate two tests: Core 1 (220-1001) and Core 2 (220-1002). The checks cowl right here subjects: Infrastructure: network structure, community accessories and protocols, endpoints. Hardware: PCs, mobile devices, hardware accessories, IoT and embedded systems. statistics: Backup, healing, storage, management and analytics. safety: Settings, administration, threats and vulnerabilities, threat prevention methods and equipment. software: cloud-primarily based software, operating techniques, email administration. Operations and repair: troubleshooting, difficulty solving, foundational IT capabilities, consumer carrier and different “gentle” expertise. in fact, the brand new CompTIA A+ a thousand collection examination content material has changed from the 900 sequence, as follows: Hardware and infrastructure: 34 percent (a thousand sequence) versus 50 percent (900 series). Operations and service: 19 % (1000 series) versus 7 % (900 collection). software: 19 percent (1000 collection) versus 33 p.c (900 series). safety: 21 percent (one thousand sequence) versus 11 percent (900 series). statistics: 6 % (one thousand sequence) versus 0 p.c (900 series). emerging Tech: 1 % (one thousand collection) versus 0 p.c (900 collection). CompTIA says its A+ certification is depended on by means of employers worldwide, together with channel-companion businesses. “IT help professionals are the simple audience for the certification,” referred to Stanger. “Job titles may additionally vary — provider desk analyst, aid desk technician, technical aid professional, or field carrier technician, for example.” New working towards materials for assessments, including instructor, scholar and customer examine courses are rolling out, as is CertMaster apply, a data assessment and certification exam working towards partner tool with observe-look at various performance. watch for the release of further training materials quickly. IT gurus currently researching for the CompTIA A+ 900 collection checks are inspired to proceed their stories. The 900 collection look at various could be obtainable for a couple of months. The CompTIA A+ certification became brought in 1993; more than 1.1 million americans dangle the certification. 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