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132-S-720-1 - Specialist Call Center Implement and Support Elective - Dump Information

Vendor : Avaya
Exam Code : 132-S-720-1
Exam Name : Specialist Call Center Implement and Support Elective
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132-S-720-1 Questions and Answers

Pass4sure 132-S-720-1 Dumps with Real Questions & Practice Test


QUESTION: 111

Which command would be used to determine the number of simultaneous CMS Supervisors currently logged onto the CMS?


  1. PS -ef I grep ‘crtjo_man I wc -l

  2. PS -ef grep ‘winjo_man’ wc -l

  3. ps-efIqrep’cvsup’Iwc-l

  4. ps -ef I grep ‘cmssup’ I wc -l


Answer: B


QUESTION: 112

Vector processing continues to occur while an ASAI route request is being processed Which two steps should follow one or more adjunct routing link steps? (Choose two.)


  1. a wait step with silence

  2. anannouncernentstep

  3. a wait step hearing either nng back or music

  4. a call prompting announcement step


Answer: B, C


QUESTION: 113

Which vector variable type can have a variable access (VAC) assigned?


  1. Collect

  2. VON

  3. ANI

  4. Value


Answer: D


QUESTION: 114

What are two advantages for using Audio Groups for VAL Announcements? (Choose

two.)


  1. increased announcement space

  2. redundancy

  3. less potential impact on WAN bandwidth usage

  4. more tine allotment per VAL board


Answer: B, C


QUESTION: 115

Your customer wants to implement general purpose call vectors that support multiple applications. Which three features can be implemented to achieve the desired customer objective? (Choose three)


  1. VON vaflables

  2. Holiday tables

  3. VON skill assignments

  4. Vector variables

  5. VON or origin announcements


Answer: A, C, D


QUESTION: 116

Avaya IP Agent was just installed on an end user’s computer and the screen pop for incoming calls displays VON information that is incorrect. What is the cause of this issue?


  1. The name of the VON created has more than 15 characters in the name

  2. The Screen Name’ in the ‘Toots>Screen Pop’ window is labeled incorrectly.

  3. Screen Pop is selected to launch when the call is released and the VDN information

    is from the previous call

  4. The “Pop the screen only when VDN is’ box on the “Screen Pops - Trigqer window

is not checked


Answer: A


QUESTION: 117

Your customer has informed you that they will be using Witness Workforce

Management (formerly Blue Pumpkin) as an external work force management. Which two interfaces are needed from the Communication and Solution Integration (C&Sl) organization to be installed remotely? (Choose two.)


  1. real time adherence (PTA) interface

  2. ECH interlace

  3. historical interface

  4. ODSC


Answer: A, C


QUESTION: 118

What are three valid uses of the ASAI Phantom Call capability’? (Choose three.)


  1. When preventing an agent from receiving a call that has already abandoned from queue.

  2. When reserving a queue slot for a non-voice request.

  3. When alerting users of various conditions such as wake-up, maintenance, or security.

  4. When directing a caller to a specific agent via DirectAgent Calling.

  5. When working with the Single Step Conference feature, applications can use the phantom call feature to assist in completing trunk-to-trunk transfers.


Answer: B, C, E


QUESTION: 119

You are using a locally assigned vector variable in a vector and need to validate that the variable is being correctly assigned as calls are processed through the vector Which command would you use to validate the assignment of the vanable in the vector?


  1. Display Vector events

  2. Display Vector errors

  3. List trace VON

  4. Monitor Vector


Answer: C


QUESTION: 120

Which three statements accurately describe the Direct Agent Calling (DAC) feature of

Expert Agent Selection? (Choose three.)


  1. Calls are routed to a specific phone extension.

  2. Callers may queue for the agent if the agent is on a call

  3. Unanswered calls follow the agent’s coverage path if the call is not answered within a specified number of rings.

  4. Callers can hear an agent specific delay announcement when the caller is queued.

  5. Direct Agent Calling is assigned by class of restriction (COP).


Answer: B, C, E


QUESTION: 121

Which three functions require the Elite Call Center Package? (Choose three.)


  1. Multiple Call Handling

  2. Call Work Codes

  3. Location Preference Distribution

  4. Forced Agent Logout from After Call Work

  5. Variables in Vectors


Answer: C, D, E


QUESTION: 122

Using the UNIX shel, which commands would be used to display a list of usefti log files that can be used for diagnosing CMS problems?


  1. /cms/toolsbin/getlog

  2. /etc/logs

  3. /cms/logs/getlog

  4. /cms/bin/showlogs


Answer: A


QUESTION: 123

If an agent has been in the AUX mode far greater than 9 seconds, what happens to their occupancy when they return to the available work mode?


  1. Occupancy is reset to 0%,

  2. Occupancy percentage remains the same.

  3. AUX work has no impact on agent occupancy.


  4. It re-initializes, based on peer agent’s occupancy or system default of 75%.


Answer: D


QUESTION: 124

You have just completed an installation of a Call Management System (CMS) and

connected it to the Communication Manager (CM) You notice that the link between the CMS and CM continuously goes up and down. You suspect it is caused by the network connection. Which lle will provide the status of the lwi speed and node?


  1. /etc/link

  2. /etc/conf

  3. var/admImessages

  4. /etc/networks


Answer: C


QUESTION: 125

Service Level Maximizer (SLM) is an optional feature that can be used to manage call

and agent selection according to predefined service levels. Which three statements are true in relation to SLM’? (Choose three.)


  1. SLM and Business Advocate cannot be active on the same switch.

  2. SLM can be used in conjunction with BSR to manage service level objectives across

    sites.

  3. Agents may be auto-reserved.

  4. SLM can use LOA as an agent selection method.

  5. Actual Service Level (ASL) is the recommended algorithm for determining service

level.


Answer: A, C, E


QUESTION: 126

How many different operators can be assigned using the set command?


  1. 16

  2. 7

  3. 8


  4. 9


Answer: C


QUESTION: 127

You are troubleshooting network connectivity issues from a server running a Solaris /

UNIX operating system. You run the ‘traceroute’ command to determine how far away the client (137120,18,16) is and you receive the following message:

traceroute to 137.120.10.16 (Clientl .company.com), multiple interfaces found using hmel, 30 hops max, 40 byte packets

1 router (137.120.29.65) 0.457 ms 0.254 ms 8.365 ms

2 137,122.152,5 (137.122.152.5) 0236 ms 0.137 ms 0437 ms

3vianl37_156 (137.156.110.9) 5.284 ms 1.189 ms 3422 ms

4 gateway (198.152.3.169) 5.343.ms 2.357 ms 1.645 ms

5v(an137_129 (137.129.117.2) 3.360 ms2.359 ms 1.843 ms

6137.129.117.178(137.129117.178)0.236ms’0.737ms

7 137.120.10.2 (137.120.10.2)t !H

Based on the above output, which three statements are true? (Choose three.)


  1. Dynamic Naming Service (DNS) is implemented in the network, but not configured through all segments.

  2. The host you are trying to reach in unreachable.

  3. The host you are trying to reach is seven hops away from the server.

  4. The link cannot complete because the Time-to-Live (TTL) for the packet has exceeded the 200 millisecond round trip limit

  5. The server where the traceroute initiated has more than one configured Network Interface Card (NIC)


Answer: A, B, E


QUESTION: 128

The network group wants to laow how many network interface cards (NICs) are programmed on a Call Management System (CMS). Which command will give the following output?

100: flags 1 000849<UP,LOOPBACK.RUNNING,MULTICAST,lPv4>

mtu 8232 index 1

net 127.0.0.1 netmask ff000000

erio: flags 1 000843cUP,BROADCAST,RUNNING ,MULTlCASTlPv4’ mtu 1500

index 2

net 135.122.29.80 netmask ffffff00 broadcast 135.122.29255 ether 0:3:ba:c:b9ab


ipdptpo: flags I 0008d0cPOINTOPOlNTRUNNlNGNOARP MUL11CAST,lPv4’ mtu 8232 index 3

image

net 192.1681.1 --> 192168,1,2netmaskufffff00 ether 0:0:0:0:0:0


  1. netstat-i

  2. ipconfig fall

  3. ifconflg-a

  4. netuse


Answer: C


Avaya 132-S-720-1 Exam (Specialist Call Center Implement and Support Elective) Detailed Information

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Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Specific Credentials.
Sales & Design Credentials
Avaya Engagement Solutions Certifications
Services Credentials
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
APSS - Avaya Professional Sales Specialist
ACSS - Avaya Certified Solution Specialist
ACIS - Avaya Certified Integration Specialist
Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
(SSCA).
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
solutions.
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Associates.
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
further notice.
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
designs and build foundational knowledge for solution designs based on the customer requirements.
The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
Design Specialist creates architectural designs and migration strategies ensuring both integration to current
networks and future readiness of customer communication solutions.
APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
Sales skills and processes for sales strategy and deployment.
Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
students completing the ACSP curriculum will be able to sell and position solutions that address the
customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
create specific greenfield, upgrade and migration solution designs based on the customer business
needs.
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
for Avaya Engagement Solutions instills a common methodology and approach to solution design
across the entire SE community and builds upon the foundation established with the Avaya
Professional Design Specialist (APDS) curriculum.
Avaya Implementation Professional Specialist (AIPS)
AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
configuring, and troubleshooting a specified Avaya product or product family.
The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
ASPS validates a candidate has achieved an advanced understanding of and competence in
troubleshooting, maintaining and administration of Avaya industry leading communications products.
The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
makes changes to ensure maximum availability and performance of a customer’s network. The
Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
capabilities to efficiently and accurately resolve customer’s communication issues.
ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
communication issues.
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
Questions?
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
decrease time required to reach proficiency.
Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
Avaya Professional Credential Program can be found
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There are a lot of English classes in colleges and there are sure loads of ed-tech chances accessible. This sequence will explore if there are any positive connections that will also be made between them. here's part of a collection due to the fact that tech tools for distinctive content courses (that you can see posts on tech in math classes here and on tech in social studies classes here). modern-day column points responses from Jennifer Casa-Todd, Jenny Vo, Maggie Verdoia, Sarah Acosta Landry, Ingrid Nelson, and Stephanie Affinito. that you may hearken to a 10-minute dialog I had with Jennifer, Jenny, and Maggie on my BAM! Radio demonstrate. that you could also discover a listing of, and links to, previous suggests right here. You could even be attracted to The "All-Time" finest net equipment For English Language newbies and The most beneficial places the place students Can Write For An "genuine audience." Response From Jennifer Casa-Todd Jennifer Casa-Todd is at present a trainer-librarian, a former literacy consultant and English trainer, and the writer of Social LEADia: moving college students from Digital Citizenship to Digital management. She uses expertise and social media to gain knowledge of and share discovering, empower and have a good time others, and make a favorable have an impact on on others. She is deeply captivated with shining a lightweight on youngsters and their grownup mentors who're making a change on and offline: The temptation to have college students use a Chromebook or pill to write and peer edit papers is terrific, however there is so an awful lot extra to the use of tech in English. don't get me incorrect; the usage of collaborative tools to get remarks on a student's writing (textual content or audio) can also be very effective, but expertise and social media enable for powerful storytelling and transformational learning experiences in English courses. listed here are a couple of examples: -choose texts from modern authors from my YA Authors Twitter list and have your kids attain out to the authors with their questions or comments. -Use your own social-media connections to find yet another class studying the same book and attach with them with the aid of sharing questions and feelings concerning the booklet on Google Hangouts or Webroom (if within the equal time zone), or Padlet or Flipgrid (if synchronous meetings are not feasible). -Have students be a part of the international study Aloud, created with the aid of Pernille Ripp, and use the Twitter hashtags to talk about what resonates. OR create a sluggish chat (from a category account if college students are below 13) and invite others to respond to your students' questions. -Use virtual fact, as an example the within app and new york times VR, to immerse your students in effective reports in areas they would certainly not talk over with. Use these with a Q-chart to assist college students devise decent questions and as a springboard for college students' own reviews. here is a link to a domain I even have created with supplies to get began. -Use digital reality and coding by way of Co-spaces for college kids to synthesize what they know about a story or create an option ending. -Use augmented truth (Wallame or Metaverse) to create scavenger hunts or BreakoutEDU trend challenges for vocabulary or content material sharing. -Have kids submit a evaluation on Amazon or Goodreads for the e-book they are studying in category or Rotten Tomatoes for a film they are watching (class account for more youthful youngsters). help them to assemble a assessment and teach them how to respond positively and severely to different stories with which they either agree or disagree. This no longer simplest offers an genuine audience, however it additionally teaches college students the way to comment accurately to others. -Create a Twitter poem the usage of a maximum of 280 characters. -Use Tourbuilder and the vigor of Google Earth to create an interactive map of the environment and moments that resonate from the novel or story they're studying. -Create Hyperdocs for novels, studies, and nonfiction devices. Hyperdocs beef up the 4Cs, are multimodal and hence enable for plenty of entry points, and supply college students with the possibility to work at their own tempo. most importantly, ask your studentswhat are they writing, studying, developing? students lead wealthy digital lives outdoor the classroom. Use these concepts flexibly to satisfy your curriculum wants; this will support their own literate behaviors and assist them to consider valued in the lecture room. The-temptation-to-havetwo.jpg Response From Jenny Vo Jenny Vo earned her B.A. in English from Rice university and her M.Ed. in academic management from Lamar school. She has been teaching for 22 years and is currently an ESL ISST within the Katy unbiased college district in Katy, Texas: in this digital age the place know-how is in every single place, it behooves us as educators to embody it and use it to our improvement and for the advantage of our college students. Why no longer combine know-how into your instruction to increase the getting to know experiences of your college students? The goal is not to substitute know-how for first-class teacher guide however to combine it seamlessly in order that it supports your educating and provides the college students with interactive, significant lessons in order to engage both their attention and their brains. With so many classes and Apps obtainable, despite the fact, academics need to make intelligent decisions about which ones to make use of and the way to make use of them. What are some useful methods that you would be able to use expertise in the school room? Use technology to advance the language expertise of your college students, primarily your English-language rookies. There are extraordinary classes and Apps that support the students with their listening, speakme, reading, and writing capabilities. Flipgrid is a fine online dialogue tool where college students can record themselves responding to questions posted through the instructor and then listen and respond to other college students' replies. Use this to activate history skills, share experiences, booklet discussions, etc. Poplet is an impressive intellect-mapping tool that allows for college students to feel and be taught visually. They use words and footage to show relationships between concepts. Use this to teach vocabulary, leading conception/particulars, plan for writing, plan out presentations, and many others. EPIC and ReadWorks are on-line libraries of books and nonfiction and literary articles. academics can assign students books to study all through independent studying time or at home. students may additionally also opt for books themselves. They each have quizzes and assessments that teachers can use to song their college students' studying development. Use technology to give your college students opportunities to share their learning and sing their own praises their work. Have students create displays the use of PowerPoint or Google Slides. With TeleStory, students can create their own motion pictures. students can write reports using StoryJumper. These are extremely good to make use of on the conclusion of the unit in case you need students to summarize what they've discovered. not simplest will the students consider first rate about sharing their work, which you can additionally use the finished products as an evaluation tool and to share with folks what their toddlers have discovered. Use know-how to boost your lessons and for assessments. academics can use expertise to create and convey training and to determine pupil getting to know. My faculty began the use of Nearpod last 12 months. Nearpod has been a game changer in assisting to create enticing and interactive lessons for our college students. that you may create your own lessons or import lessons from the lesson financial institution and personalize them to your wants. you can add interactive elements reminiscent of 3D objects, polls, open-ended questions the place college students can type in solutions or draw their answers, virtual field trips, quizzes, and so on. it is a good tool for formative evaluation during your lesson. experiences will also be printed out and used to check which students mastered the ideas and who wants reteaching. Kahoot! is a game-based mostly technology device that can be used for pre- and formative assessment. Use it to determine for history abilities, investigate for knowing midunit, or as a evaluation earlier than an assessment. academics can add questions and polls, together with images and videos to their quizzes. Like Nearpod, Kahoot! also has a financial institution of quizzes that teachers can entry and customise. technology will handiest get more advanced as time goes by way of. Why now not embody it and permit it to help our instruction? Our college students will benefit from the enjoyable, interactive classes and may feel we're so cool because we understand a way to use expertise. or not it's a win-win condition! The-goal-is-not-to.jpg Response From Maggie Verdoia, Sarah Acosta Landry & Ingrid Nelson Maggie Verdoia and Sarah Acosta Landry are lecturers at Raymond J. Fisher center school within the Los Gatos Union school district in Los Gatos, Calif. Ingrid Nelson is a trainer at John Sloat basic college within the Sacramento city Unified faculty district. they are contributors of the academic management Corps, a collaboration among the many California academics affiliation, the Stanford middle for opportunity policy in training, and the national Board resource center at Stanford: it's handy to think overwhelmed through the entire tech tools attainable for the English school room. As teachers, although tech is enticing for students, we understand that arbitrarily deciding on a tool is not going to lift content material masteryit has to be the appropriate device, for the right goal, at the appropriate time. In designing twenty first-century guideline for an English type, we are seeking for tech tools that promote three key areas: inquiry, reasoning (or critical thinking), and authenticity. When tech allows for college students to inquire with no trouble and safely, believe critically concerning the world around them, and accomplish that in authentic approaches, we understand it's a very good integration. When it involves inquiry, we wish to motivate students to be curious, empowered inexperienced persons. however we find that college students battle with the way to inquire when browsing on-line. They often emerge as speaking to Google like it's their friend, asking questions when, really, they should still be doing purposeful keyword searches. once they do discover content material, we additionally be troubled even if they'll be in a position to discern its reliability. we've got discovered that Google's Search schooling may also be valuable for secondary college students in helping them develop into "power Searchers" who can find authentic guidance on-line. What's in fact extremely good is that the classes are self-paced and auto-graded. For more youthful students, we locate that the R-A-P examine (reliability-authenticity-goal) works smartly to support them evaluate web sites and determine credibility. Backchannels are one other brilliant device we use regularly to promote inquiry, reasoning, and authenticity. college students can have interaction in a backchannel all over the classification read-aloud of a novel or story, asking questions or making comments in precise-time right through the lesson. Backchannels are an excellent tool to get each student involved. for example, in a class debate, we have discovered that always there are best a number of college students who dominate the dialog. but with a backchannel, each scholar receives to have a voice and share what they may be thinking. and since students are typing their contribution, the affective filter is reduced, which is primarily helpful for 2d-language inexperienced persons or struggling college students. In our observe, we've discovered that two of probably the most advantageous backchannel apps are Backchannel Chat and TodaysMeet. an additional versatile device is Padlet, a digital bulletin board that can also be used in a large number of the way. For inquiry, college students use Padlet to publish questions (as an example, both as a part of a okay-W-L undertaking or in keeping with scholar displays), or to publish solutions to different college students' questions. When it involves authenticity, we need students sharing their work with real audiences, and Padlet works smartly as a place where college students can share their writing (by way of the Google Doc link) after which comment on each and every other's items the usage of Padlet's remark function. a fab tool to get those brains pondering severely is EdPuzzle. there isn't any denying children love observing video clips on-line. With EdPuzzle, that you could take YouTube videos and make them interactive for college kids. academics import the YouTube video, both use the audio given or listing your own, and embed vital-pondering questions for college students to reply. college students can additionally create EdPuzzle videos to show their own considering about a textual content (digital or average) and teach others! ultimately, after inquiring and reasoning about a subject matter or content material, we wish to provide students authentic opportunities to submit their pondering. college students can use Edmodo to submit their thinking in small organizations (consider Literature Circles) via posting options and commenting on the thoughts of others. And if we are looking to share with a wider audience (the complete college or beyond), we use Google sites to publish scholar work. We use Google websites for literature circles, reciprocal instructions, ebook reports, and student portfolios. We challenge you to choose a tool and put into effect it with your college students! they may thanks! When-tech-allowstwo.jpg Response From Stephanie Affinito Stephanie Affinito, a former lecture room trainer and literacy specialist, is a literacy instructor educator on the tuition of Albany. She has a deep love for literacy teaching and helping academics' learning through know-how and gifts nationally on this topic. you can find her on-line at stephanieaffinito.com and on Twitter at @AffinitoLit: Our conceptualization of literacy is ever evolving. It comprises consideration to new, digital, and multimodal literacies and acknowledges that these literacies exchange our habits as readers. hence, literacy teachers should reimagine guideline to make sure college students authentically create, speak, collaborate, and be trained collectively through expertise. in response to my work in instructor learning communities, I even have found technology can be in particular advantageous to build linked literacy communities, interact academics right through knowledgeable building, and guide personalised studying, lessons with ease transferred to the English school room: construct a linked literacy group. technology has the advantage to connect readers and writers collectively. college students can use digital tools corresponding to Padlet and Flipgrid to share books they're analyzing and begin literate conversations. college students can use Google docs to effortlessly share their writing with others for feedback and get together. whereas these connections may begin in the classroom, they can be persisted backyard of them, blurring the boundaries of getting to know. have interaction college students all through literacy guide. Innovate your literacy teaching by using technology to spice up training and raise student engagement. Survey students before a brand new unit of analyze the usage of Google forms to notify your planning and instruction. Create attractive slides and memes to spark thinking using Canva or Adobe Spark right through instructions. encourage interplay via QR Codes and ThingLink. have interaction college students via growing backchannels for dialogue through Recap or modern day Meet. help personalized discovering. Flip your lecture room with know-how! Flipped gaining knowledge of is a pedagogical approach where individual reflection precedes group collaboration and discussion to create an lively and engaged studying house. Create supplies for college students to e-book their own getting to know: collections of texts and movies, tutorials for talents and strategies, and alternate options for scholar choice. connect individually with students to help their journeys and share their voice with others. chiefly, pedagogy need to lead technology. We need to intentionally opt for digital tools for the school room the use of our skills of the freshmen in front of us. If we focus on how know-how can amplify student voice and supply genuine audiences for pupil work, we harness the power of literacy, empowering college students to share their voices with the realm and depart their mark on it. Above-all-pedagogy-must.jpg because of Jennifer, Jenny, Maggie, Sarah, and Stephanie for his or her contributions! Please feel free to depart a remark along with your reactions to the subject matter or without delay to anything that has been mentioned in this post. believe contributing a query to be answered in a future post. which you could send one to me at [email protected]. if you happen to ship it in, let me recognize if i will use your true name if or not it's selected or in case you'd select ultimate nameless and have a pseudonym in intellect. that you would be able to additionally contact me on Twitter at @Larryferlazzo. education Week has published a group of posts from this weblog, together with new material, in an e-publication kind. it be titled classroom management Q&As: expert concepts for teaching. only a reminder; which you could subscribe and get hold of updates from this blog by the use of email or RSS Reader. And if you overlooked any of the highlights from the first seven years of this blog, that you would be able to see a categorized record beneath. 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This 12 months's Most regular Q&A Posts Race & Gender Challenges classroom management assistance most suitable tips on how to begin The school year most suitable the right way to conclusion The college year enforcing the general Core student Motivation & Social-Emotional discovering teaching Social studies mission-primarily based learning using Tech within the school room father or mother Engagement in faculties educating English-Language beginners studying guideline Writing instruction training policy concerns scholar assessment Differentiating instruction Math instruction Science instruction tips for brand spanking new teachers author Interviews getting into the instructing profession The Inclusive lecture room studying & the brain Administrator management teacher leadership Relationships in faculties expert building instructional recommendations best of classroom Q&A i am additionally making a Twitter record including all contributers to this column. seek part Two in just a few days. 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