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Answer: A, C, D
An Avaya customer with a large contact center is IP enabling their S87xx and will allow 25 users to work from home via IP Agent in the Telecommuter mode. What is the minimum hardware required in the S87xx to provide this application?
one CLAN board only
one Media Processor board only
one CLAN and one Media Processor board
no hardware is required, only software.
Within an S8500 Server, 25 IP Telephony endpoints are simultaneously connected to 10 digital sets, 10 IP sets, and 5 CO trunks. How many DSPs are in use on the TN2602AP Media Processor using a G.729 codec?
Which terminology correctly describes the relationship between duplicated SES proxies?
Active & Backup
Active & Standby
Primary & Backup
Primary & Standby
Which two factors should you be cautious about in WAN bandwidth design? (Choose two.)
fragmentation of the IP packet
Frame Relay packet delivery intervals
IP Packet Fast Ethernet (FE) relationship
Maximum Transmission Units set to low levels
Answer: A, D
A location has a single G700 Media Gateway with the following installed: S8300 Media Server
MM710 DS1 Module MM711 Analog Module
The enterprise uses all IP sets and soft phones in road warrior mode, and all use the G.729A Codec and no encryption. They need to add a T1 facility.What is the minimum requirement necessary to accomplish this?
MM710 Media Module only
MM710 Media Module and G700 Media Gateway only
MM710 Media Module and MM760 Media Resource Module only
MM710 Media Module, MM760 Media Module, and G700 Media Gateway
Why is Port Usage Rate (PUR) a better measurement than Call Usage Rate (CUR) to evaluate how busy a system is in support of call volume?
Busy ports can be identified, occupied time slots cannot.
Occupied time slots can be identified, busy ports cannot.
PUR uses more precise equations to calculate results than CUR.
PUR is based on Centum Call Seconds (CCS), which are more widely understood.
Your client has an existing S8500 Media Server with G700 Media Gateways running Communication Manager (CM) R1. Your client wants interoperability with Session Initiated Protocol (SIP) endpoints.What do you tell your client?
SIP interoperability is being considered, a firm interoperability date is not available at this point.
The SIP protocol is still evolving. When it is finalized, Avaya will make interoperability available.
The introduction of SIP interoperability became available with CM Release 2. An upgrade will be required.
With their existing system, SIP interoperability is supported via third-party SIP/ H.323 conversion servers.
A customer has two buildings in a campus LAN environment. The current number of employees is 200 and they are adding another building with 100 employees next year. Each employee is expected to have one IP phone. What is the appropriate IP addressing scheme for the IP phones with the anticipated growth?
A. 10.1.1.254/21 B. 172.16.1.0/23 C. 192.168.1.0/24 D. 192.168.1.3/24
A client has an engineering location with ultra-high density LAN user requirements and a warehouse with very low-density user requirements. Which IEEE standard should be associated with each for a valid design? (Choose two.)
Low-density locations incorporate 802.11b.
Ultra-high density locations incorporate 802.11a.
Ultra-high density locations incorporate 802.11g.
Both high and low density users incorporate 802.11g.
Answer: A, B
Which two recommendations of a network assessment allow Avaya IP phones to boot up properly with dynamic addressing? (Choose two.)
DHCP Site Specific Option 167 being set up correctly
DHCP Site Specific Option 176 being set up correctly
using Fast Spanning Tree Protocol (FSTP) at the port level
turning off Spanning Tree Protocol (STP) at the switch level
Answer: B, C
A customer location consisting of 75 users wants to deploy VoIP. The sales team has proposed an Avaya S8300 Media Server solution. What information do you need from the customer to determine if their existing infrastructure can support VoIP? (Choose three.)
network topology maps
voice and data device inventories
voice quality baseline measurements
Call Accounting System
Answer: B, C, D
A customer deploys a private VoIP network to several small sites. They have a combination of Avaya IP softphone and Avaya IP phones. Bandwidth and latency are not of concern. A firewall is installed at the corporate office to protect corporate resources. What port(s) need to be opened in the firewall at the home office to allow the remote IP endpoints voice communications (audio paths) with MultiVantage?
C. UDP 1900-2100
D. UDP port range on IP Network Region form
Avaya 132-s-900-6 Exam (Avaya IP Telephony Design Elective ) Detailed Information
Credentials & Certifications
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For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Sales & Design Credentials
Avaya Engagement Solutions Certifications
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
APSS - Avaya Professional Sales Specialist
ACSS - Avaya Certified Solution Specialist
ACIS - Avaya Certified Integration Specialist
Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
designs and build foundational knowledge for solution designs based on the customer requirements.
The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
Design Specialist creates architectural designs and migration strategies ensuring both integration to current
networks and future readiness of customer communication solutions.
APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
Sales skills and processes for sales strategy and deployment.
Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
students completing the ACSP curriculum will be able to sell and position solutions that address the
customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
create specific greenfield, upgrade and migration solution designs based on the customer business
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
for Avaya Engagement Solutions instills a common methodology and approach to solution design
across the entire SE community and builds upon the foundation established with the Avaya
Professional Design Specialist (APDS) curriculum.
Avaya Implementation Professional Specialist (AIPS)
AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
configuring, and troubleshooting a specified Avaya product or product family.
The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
ASPS validates a candidate has achieved an advanced understanding of and competence in
troubleshooting, maintaining and administration of Avaya industry leading communications products.
The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
makes changes to ensure maximum availability and performance of a customer’s network. The
Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
capabilities to efficiently and accurately resolve customer’s communication issues.
ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
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Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
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Avaya IP Telephony Design Elective(R) certification
Dictaphone's Freedom Recording device Named 'manufactured from the year' | 132-s-900-6 Real Questions and VCE Practice Test
STRATFORD, Conn.--(company WIRE)--Feb. 15, 2005--Dictaphone corporation's Communications Recording systems (CRS) community, a leading company of recording, monitoring, and group of workers Relationship management(TM) (WRM) solutions, nowadays announced that it has received a made of The year Award for its Freedom(R) recording equipment from know-how marketing employer (TMC(R)) 's web Telephony magazine.
"we're honored to get hold of this exotic award," spoke of John Kaiser, vice president of world advertising for Dictaphone's CRS community. "Our Freedom recording system is a prudent investment for any contact middle that uses VoIP (Voice over cyber web Protocol), is within the procedure of migrating to VoIP, or is since VoIP for the long run. Freedom's telephony-unbiased design comprises practically any atmosphere, from traditional circuit-switched telephony to VoIP, all on a single platform."
appropriate with trade-main VoIP solutions like Cisco, Avaya, and Nortel, in addition to normal PBX systems, Freedom is a value positive, effective, flexible and feature-wealthy recording device. the usage of the industry-regular JTAPI API (the Java Telephony software Programming Interface), Freedom can connect with VoIP-enabled switches to trap CTI data, promotion quicker name retrieval and improved productiveness and client service. Freedom gives the entire advantages of a CTI-enabled VoIP recorder, with out the brought hardware expenses customarily required with other solutions, as a result of Freedom's JTAPI CTI interface program runs on the freedom recorder rather than on a committed CTI server.
a different function entertaining to Freedom is its load sharing capacity. Recording may also be automatically and dynamically balanced and shared among recorders within the equipment, in line with each recorder's current load and IP site visitors. The equipment additionally helps both g729a and g723 CODECS for compression of voice info, in addition to different popular CODECS, which minimizes the impact on the contact middle's network while maximizing the core's funding in network-connected storage devices. Freedom is available in quite a few configurations, together with Freedom toes (for maximum fault tolerance) and Freedom enterprise, which comprises a centralized SQL database for capturing CTI information, and agent laptop display records capture.
"Contact facilities are migrating to VoIP know-how because it's low cost, productive, flexible, function-rich, and more straightforward to control," noted rich Tehrani, community publisher and editor-in-chief of web Telephony. "With Freedom, Dictaphone is now assisting contact centers understand these merits in their VoIP recording technology."
web Telephony journal bestows its product of The year Awards on corporations that have established excellence in technological development and software refinements within the VoIP/IP Telephony industries.
About Dictaphone employer's Communications Recording methods (CRS)(TM) community
With lots of put in customers international, Dictaphone agency's Communications Recording systems (CRS(TM)) community is a leading issuer of recording and monitoring methods for contact facilities and team of workers Relationship administration(TM) solutions designed to optimize agent performance. Dictaphone CRS is a division of the Stratford, Connecticut-primarily based Dictaphone corporation.
Dictaphone's ContactPoint staff Relationship management answer helps optimize agent efficiency by way of helping contact facilities appoint and retain the foremost agents, check them pretty and continuously, and empower them with the right practising and rewards. the center-piece of ContactPoint is a competency mannequin that permits the creation of job profiles that define the skills, abilities and capabilities that agents deserve to be a hit. as soon as recognized, these competencies, advantage and skills can then be systematically applied to the contact center's hiring, working towards, and assessment classes the use of ContactPoint, to assist enhance agent effectiveness and improve consumer service.
The ContactPoint answer became designed to work in mixture with Dictaphone's Freedom(R) commercial enterprise equipment. Freedom commercial enterprise facts customer/agent interactions, the usage of average voice recording or Voice over cyber web Protocol (VoIP) recording. The agent's laptop display exercise can also be captured. different elements supported with the aid of ContactPoint and Freedom commercial enterprise consist of: faraway playback by way of web entry; computing device Telephony Integration (CTI) for records catch, carrier look at, and superior analytics; and integration to legacy HR programs to seize recruitment, assessment and practicing records. For greater advice, call 1-800-886-4908, or visit www.dictaphone.com.
Celebrating more than 30 years as a leading writer, expertise advertising organization (TMC(R)) publishes customer Inter@ction solutions(R) and cyber web TELEPHONY(R) magazines, internet portal TMCnet.com, and the on-line publications SIP(TM), Speech-World(TM), VoIP Developer(TM), WiFI Telephony(TM), WiMAX(TM), alternative power(TM) and BiometriTech(TM). TMC(R) is additionally the primary writer to examine new products in its personal on-web site laboratories, TMC(R) Labs. TMC(R) produces cyber web TELEPHONY(R) conference & EXPO, VoIP Developer conference(TM) and international call middle Outsourcing Summit(TM). TMC offers are living and online certification classes via TMC university. TMCnet.com publishes more than 14 on-line newsletters. seek advice from www.tmcnet.com for particulars.
secure Harbor observation
This press free up contains ahead-looking statements inside the which means of part 21(e) of the Securities exchange Act of 1934. These statements are in line with Dictaphone supplier's latest expectations and estimates as to potential routine and situations that may also or may no longer be in Dictaphone employer's control and as to which there will also be no company assurances given. These forward-looking statements are discipline to hazards and uncertainties and there can also be no assurance that any of these ahead-looking statements might also show to be appropriate and exact consequences may fluctuate materially. These hazards and uncertainties encompass, however aren't limited to, financial circumstances within the U.S. and abroad, the potential to finished and carry items and services inside at the moment estimated time frames and budgets, the ability to conveniently control distinct and geographically dispersed operations, difficulties with integrating product plans, schedules and
resources, abilities that the counsel and estimates used to foretell future efficiency have been not accurate, market acceptance of Dictaphone corporation's products, aggressive items, pricing pressures, and different risks. Dictaphone corporation disclaims any intent or responsibility to update these forward-searching statements.
Dictaphone(R), Freedom(R), conversation Recording methods(TM), CRS(TM), ContactPoint(TM) and workforce Relationship management(TM) are logos or registered emblems owned with the aid of Dictaphone business enterprise. different items or marks referenced herein may be logos of their respective house owners. Dictaphone organisation's Freedom(R) recording device is the discipline of U.S. and foreign patents and patent purposes.
(C) Copyright 2005 Dictaphone employer, all rights reserved.
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