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Answer: B, C
Before beginning to configure and test the Modular Messaging installation, the technician must first obtain the proper configuration notes for the particular PBX Integration being configured. At which two locations can integration configuration notes be found? (Choose two.)
Audiocodes Support Website
Cisco Support Website
Avaya Support Website
MAS Documentation CD
Answer: B, D
On a new installation of Avaya Modular Messaging 5.2 with Avaya Message Store, which two are supported switch integrations that do not utilize any third party gateway device? (Choose two.)
SIP direct to Avaya Communication Manager
H.323 to Avaya Communication Manager
SMD1 serial link to Lucent 5ess
SIP to Avaya Communication Manager
El QSIG to Cisco Call Manager
Answer: A, D
A customer wants to set up a backup over the IAN for their now Avaya Modular Messaging 5.7 system. Which two are valid server types to which backups can be made? (Choose two.)
FTP to Windows 2008
SFTP to Exchange 2010
SFTP to Redhat Linux
FTP to Apple OS X
TFTP to Sun Solaris 10
Answer: A, C
Which three statements are true about the Automated Attendant feature in Modular Messaging 5.2? (Choose three.)
Administrators can configure the Automated Attendant to offer single digit menu choices.
Administrators can configure the Dial-by-Name feature to reach subscribers.
Administrators can create multiple Automated Attendants.
Administrators can create custom prompts for the Automated Attendant.
Administrators can create a bulletin board for the Automated Attendant.
Answer: A, D, E
A technician wants to determine if Messaging is running and also the state of Internet Messaging and Enhanced List Application Software. On a Modular Messaging Message Storage Server (MM MSS), in which location of the Web Administration pages can this information be found?
Reports -> System Evaluation
Server Information -> Server Status
Utilities -> Messaging DB Audits
Logs -> Messaging Start-Up
A customer wants to have ,i survivable Avaya Modular Messaging with Messaging Storage Server (MSS) backend, without having to periodically backup the main system and restore to the survivable. Which statement about this turn lion is true?
This is the normal function of the survivable. Data is automatically replicated from the main system to the survivable.
The customer must use 3rd party software such as Mutare Message Mirror.
This is not possible as periodically backing up the main system must always occur.
The customer will need to join the survivable system to the main voice mail domain.
Which step is required to install a license for Modular Messaging 5.2?
Copy tin- license onto the Messaging Application Server (MAS), and in the Voice Mail System Configuration tool, right click on licensing to import the license.
Install the license on the WebLM server, and then import the certificates from the license in Voice Mail System Configuration utility on the MAS.
Install the license on the WebLM server, set the WebLM server URL in the VMSC on the MAS. Import the certificates from the license via the VMSC utility on the MAS.
Install the license on the WebLM server through the web administration screens.
Avaya 3200-1 Exam (Avaya Modular Messaging with Avaya Message Store Implementation and Maintenance) Detailed Information
Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Sales & Design Credentials
Avaya Engagement Solutions Certifications
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
APSS - Avaya Professional Sales Specialist
ACSS - Avaya Certified Solution Specialist
ACIS - Avaya Certified Integration Specialist
Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
designs and build foundational knowledge for solution designs based on the customer requirements.
The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
Design Specialist creates architectural designs and migration strategies ensuring both integration to current
networks and future readiness of customer communication solutions.
APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
Sales skills and processes for sales strategy and deployment.
Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
students completing the ACSP curriculum will be able to sell and position solutions that address the
customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
create specific greenfield, upgrade and migration solution designs based on the customer business
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
for Avaya Engagement Solutions instills a common methodology and approach to solution design
across the entire SE community and builds upon the foundation established with the Avaya
Professional Design Specialist (APDS) curriculum.
Avaya Implementation Professional Specialist (AIPS)
AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
configuring, and troubleshooting a specified Avaya product or product family.
The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
ASPS validates a candidate has achieved an advanced understanding of and competence in
troubleshooting, maintaining and administration of Avaya industry leading communications products.
The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
makes changes to ensure maximum availability and performance of a customer’s network. The
Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
capabilities to efficiently and accurately resolve customer’s communication issues.
ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
decrease time required to reach proficiency.
Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
Avaya Professional Credential Program can be found
3200-1 Avaya Modular Messaging with Avaya(R) Message Store Implementation and Maintenance
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Avaya Modular Messaging with Avaya(R) Message Store Implementation and Maintenance exam
Avaya Certification ebook: Overview and profession Paths | 3200-1 Real Questions and VCE Practice Test
credit score: MajestiX B/Shutterstock
IT gurus may know Avaya for its networking and unified communications products, however the enterprise is also a major participant in both consumer relationship management (CRM) integration and group engagement options. With its roots in AT&T and Lucent applied sciences, Avaya has grown right into a multi-billion-dollar service provider with valued clientele around the globe.
The Avaya professional Credential application emerged from the want for particularly a professional and skilled people who might promote and design solutions for valued clientele, as well as deploy and hold Avaya products and options.
Job alternatives for Avaya Credentialed specialists
a short examine of such well-known job boards as SimplyHired and indeed exhibit greater than 2,000 open positions in quest of candidates with Avaya competencies or credentials. These consist of methods engineer, community engineer, technical supervisor, infrastructure engineer and telephony specialist, as well as a few sale specialist and account manager positions.
Avaya capabilities additionally demand suit salaries. as an instance, Glassdoor stories a normal annual salary of $111,000 for technical group of workers, the place a technical supervisor can are expecting around $a hundred twenty five,000. The standard Avaya income engineer salary is about $a hundred,200, in a range from $seventy nine,800 to upward of $132,000.
Avaya expert Credential program Overview
Avaya credentials at the present time are aligned with Avaya engagement solutions. That means they're designed for Avaya solutions that help consumer and crew engagement, as well as textile networking and the cloud. Avaya credentials fall into one among two extensive classes:
revenue and Design: This category is for Avaya friends and channel companions who sell or design solutions according to consumer needs.
capabilities: This class is open to anybody who implements, administers, maintains and troubleshoots Avaya items and solutions. believe of the functions credentials as those geared basically to IT experts.
observe: as a result of earnings and Design credentials are available most effective to Avaya enterprise partners and colleagues, we focal point on the functions credentials within the remainder of this text.
practically all Avaya credentials are decent for two years. To hold a credential, you should meet recertification necessities earlier than the credential expires, which typically potential passing the latest online test(s) or proctored exam(s).
Avaya makes use of each online assessments and proctored checks. online checks are delivered throughout the Avaya learning core; they are free for revenue credentials and price $90 USD for services credentials. Proctored assessments for features certifications charge $125 USD and are available via Pearson VUE.
observe: only a heads-up that Avaya makes use of the term "credential" for definite designations and "certification" for others. The company additionally makes use of a few acronyms that span diverse sets of certifications. We are attempting to keep on with Avaya nomenclature as closely as possible, and factor out acronym caveats the place warranted.
Avaya services Credentials and Certifications
The services class has knowledgeable professional credentials and licensed professional certifications. In case anything isn't somewhat clear, all necessities and additional details are spelled out in the Avaya capabilities Credential guide.
skilled expert Credentials
Avaya Implementation knowledgeable professional (AIPS) and the Avaya support expert professional (ASPS) candidates might also take online assessments through the Avaya learning center.
table 1: list of knowledgeable expert Credentials
Avaya Implementation knowledgeable specialist (AIPS) Credentials
Avaya assist skilled specialist (ASPS) Credentials
Avaya IP office PlatformAvaya Agile communique EnvironmentAvaya application Enablement ServicesAvaya charisma software Server 5300 R3Avaya air of mystery call center Elite Multichannel
Avaya ANAVAvaya Scopia EndpointsAvaya Proactive ContactAvaya one-X Speech
Avaya IP office Deployed as a BranchAvaya Hospitality Messaging Server 400Avaya Modular Messaging for Microsoft ExchangeAvaya UC tender ClientsAvaya air of mystery Presence ServicesAvaya aura Collaboration atmosphere
Avaya Message NetworkingAvaya name management SystemAvaya manage ManagerAvaya personnel ManagementAvaya Contact center opt for
The AIPS professional credentials are regarded primary to intermediate and respect someone's means to install and enforce Avaya items. Candidates should have at least two years of experience, with 12 months principally implementing the Avaya product to which a credential pertains.
The senior-level ASPS credentials are extra superior and focal point on setting up, configuration, upkeep and the like. The journey requirement raises to 4 years, with two years of arms-on journey with some selected Avaya product.
licensed expert Certifications
Avaya certifications encompass the Avaya certified Integration/Implementation expert (ACIS) and the Avaya certified solution/guide specialist (ACSS) certifications. The "I" in ACIS can stand for "Integration" or "Implementation," each with its personal set of certifications. And the "S" in ACSS can stand for "answer" or "aid," each and every with its personal set of certifications.
desk 2: listing of licensed professional Certifications
Avaya certified Integration/Implementation expert (ACIS) Certifications
Avaya licensed solution/guide expert (ACSS) Certifications
Avaya certified Integration specialist (ACIS)
Avaya certified answer expert (ACSS)
Avaya Midmarket group Engagement SolutionsAvaya commercial enterprise crew Engagement SolutionsAvaya fabric Networking solutions
Avaya Midmarket crew Engagement SolutionsAvaya enterprise crew Engagement SolutionsAvaya fabric Networking options
Avaya licensed Implementation specialist (ACIS)
Avaya licensed help specialist (ACSS)
Avaya IP office PlatformAvaya IP workplace Contact CenterAvaya air of mystery verbal exchange manager and CM Messaging - EmbeddedAvaya charisma ConferencingAvaya air of mystery MessagingAvaya aura Session supervisor and device ManagerAvaya CallPilotAvaya conversation Server a thousand for Avaya air of secrecy
Avaya Modular Messaging with Avaya Message StoreAvaya Scopia SolutionAvaya Session Border Controller EnterpriseAvaya air of secrecy call middle EliteAvaya charisma Contact CenterAvaya charisma event Portal with Proactive OutreachAvaya Contact Recording and Avaya high-quality MonitoringAvaya interaction center and Operational Analyst
ACIS certifications are primary to intermediate, requiring at least two years of event with valuable technologies. a kind of years must contain direct, palms-on work with some specific Avaya product. The ACIS-Integration certs center of attention on setting up, in addition to configuration, configuration validation, bootstrapping and troubleshooting. The ACIS-Implementation certs also focal point on setting up, but validation, testing and so on focal point on the installation itself.
Senior-stage ACSS certifications require at the very least 4 years' adventure, with two years in direct support of some certain Avaya product. These certs additionally fall into two camps (this time, solution and guide), recognizing authorities who are incredibly an expert of Avaya product structure, similar to components, aspects and features.
The ACSS-solution certs get into acceptance testing, name flows, product commissioning and registration, troubleshooting integration between products, and log analysis. The ACSS-help certs delve into product installation, trying out, validation, administration and troubleshooting, in particular of advanced configurations.
Avaya Certification practising and components
youngsters Avaya offers some training, the enterprise additionally works with a couple of companions to deliver practising for Avaya items and capabilities, and credentials and certifications. (training is recommended, however now not required.) The Avaya practising catalog can be a bit unwieldly to navigate, so it should be would becould very well be simpler to drill down via a specific credential or certification to locate associated route titles.
Candidates who wish to pursue one or more Avaya certifications however lack foundational abilities of the technology upon which Avaya products are developed are inspired to contact WestNet getting to know or The SIP school. apart from courses, WestNet learning presents a free Foundational Core capabilities evaluation tool that candidates can use to check their latest abilities and areas through which they should enhance. The SIP school is smartly familiar for its Session Initiation Protocol (SIP) and Voice over IP (VoIP) training classes, in addition to its personal certification application. both companions offer promotional pricing or discounts on working towards for Avaya credential/certification candidates.
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