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A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)
You need to useaSolaris User.
You can connect to all versions of CMS with the Openlink driver.
If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
The CMS Supervisor must beinstalledon the ACCCM Server.
Answer: A, C
A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)
The database can be Microsoft SQL (MSSQL) or Sybase.
The database must be MSSQL 2008.
Windows Database authentication can be used.
SQL authentication must be activated for the database.
MSSQL Express Versions cannot be used.
Answer: C, D
You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?
It is required unless the AES server is co-resident on the ACCCM server.
The AFS clientis not compatible with ACCCM.
The ACCCM contains the AES client fu2n3ctionality.
An AES Client is required on the ACCCM server.
A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?
The administratordid not assign a schedule to the job.
The administrator did not check 'enabled' for the scheduledjob.
The administrator did not checkthe'Save CM box'in the action list for the action.
The administrator did notcreate a task for the job.
A company has an Avaya Contact Center Control Manager (ACCCM) solution. The administrator created a now user account, but the new user is unable to login into ACCCM. The password has been verified and is correct. What is a cause of this problem?
The Provisioning Server is slopped.
The userhas no ACCCM Role assigned.
The Extension Number in the User Form is invalid.
Theuserhas noCommunication Manager (CM) Role assigned.
A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
Avaya Call Management System (CMS)
Communication Manager (CM)
Avaya Aura Contact Center (AACC) server
Which component requires ACCCM to hav2e4a Solaris account for integration?
A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?
Voice Portal Configuration Database
Voice Portal Connector
Voice Portal Postgres Database
You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation. The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?
Run Windows Dcdiag.exe tool.
Run Windows netdiagtest.
Use the ODBC connector on Windows to verify communication.
Use the Ping command to test connectivity.
You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?
Nav360 Import Service
Avaya 3302-1 Exam (Avaya Contact Center Control Manager Implementation and Maintenance) Detailed Information
Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Sales & Design Credentials
Avaya Engagement Solutions Certifications
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
APSS - Avaya Professional Sales Specialist
ACSS - Avaya Certified Solution Specialist
ACIS - Avaya Certified Integration Specialist
Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
designs and build foundational knowledge for solution designs based on the customer requirements.
The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
Design Specialist creates architectural designs and migration strategies ensuring both integration to current
networks and future readiness of customer communication solutions.
APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
Sales skills and processes for sales strategy and deployment.
Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
students completing the ACSP curriculum will be able to sell and position solutions that address the
customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
create specific greenfield, upgrade and migration solution designs based on the customer business
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
for Avaya Engagement Solutions instills a common methodology and approach to solution design
across the entire SE community and builds upon the foundation established with the Avaya
Professional Design Specialist (APDS) curriculum.
Avaya Implementation Professional Specialist (AIPS)
AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
configuring, and troubleshooting a specified Avaya product or product family.
The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
ASPS validates a candidate has achieved an advanced understanding of and competence in
troubleshooting, maintaining and administration of Avaya industry leading communications products.
The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
makes changes to ensure maximum availability and performance of a customer’s network. The
Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
capabilities to efficiently and accurately resolve customer’s communication issues.
ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
decrease time required to reach proficiency.
Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
Avaya Professional Credential Program can be found
3302-1 Avaya Contact Center Control Manager Implementation and Maintenance
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Avaya Contact Center Control Manager Implementation and Maintenance exam
Avaya Certification ebook: Overview and career Paths | 3302-1 Real Questions and VCE Practice Test
credit: MajestiX B/Shutterstock
IT professionals can also recognize Avaya for its networking and unified communications products, however the company is also a major participant in both customer relationship administration (CRM) integration and crew engagement solutions. With its roots in AT&T and Lucent technologies, Avaya has grown into a multi-billion-greenback organisation with shoppers around the world.
The Avaya professional Credential program emerged from the want for incredibly knowledgeable and professional people who may promote and design solutions for valued clientele, in addition to set up and hold Avaya products and options.
Job alternatives for Avaya Credentialed professionals
a brief verify of such widely wide-spread job boards as SimplyHired and certainly display more than 2,000 open positions looking for candidates with Avaya knowledge or credentials. These encompass programs engineer, network engineer, technical supervisor, infrastructure engineer and telephony professional, as well as a number of sale expert and account supervisor positions.
Avaya expertise additionally demand suit salaries. for instance, Glassdoor experiences an average annual revenue of $111,000 for technical workforce, the place a technical manager can predict round $a hundred twenty five,000. The typical Avaya sales engineer revenue is about $one hundred,200, in a variety from $79,800 to upward of $132,000.
Avaya skilled Credential software Overview
Avaya credentials these days are aligned with Avaya engagement solutions. That means they are designed for Avaya options that assist customer and team engagement, in addition to cloth networking and the cloud. Avaya credentials fall into one of two extensive categories:
earnings and Design: This class is for Avaya buddies and channel companions who promote or design solutions based on consumer needs.
services: This class is open to any one who implements, administers, maintains and troubleshoots Avaya products and options. suppose of the functions credentials as these geared essentially to IT experts.
notice: as a result of sales and Design credentials can be found simplest to Avaya enterprise companions and associates, we center of attention on the services credentials in the remainder of this article.
pretty much all Avaya credentials are decent for two years. To hold a credential, you must meet recertification requirements before the credential expires, which typically capacity passing the current on-line verify(s) or proctored examination(s).
Avaya uses each online tests and proctored tests. online checks are delivered during the Avaya learning core; they're free for income credentials and value $90 USD for features credentials. Proctored checks for services certifications cost $one hundred twenty five USD and are available via Pearson VUE.
observe: only a heads-up that Avaya uses the term "credential" for certain designations and "certification" for others. The business also uses a couple of acronyms that span distinct sets of certifications. We are attempting to keep on with Avaya nomenclature as intently as viable, and factor out acronym caveats where warranted.
Avaya services Credentials and Certifications
The functions category has skilled professional credentials and licensed specialist certifications. In case anything isn't reasonably clear, all necessities and further details are spelled out within the Avaya services Credential ebook.
knowledgeable professional Credentials
Avaya Implementation professional expert (AIPS) and the Avaya assist knowledgeable specialist (ASPS) candidates may additionally take on-line exams through the Avaya discovering center.
desk 1: record of skilled professional Credentials
Avaya Implementation knowledgeable expert (AIPS) Credentials
Avaya assist skilled expert (ASPS) Credentials
Avaya IP workplace PlatformAvaya Agile communique EnvironmentAvaya application Enablement ServicesAvaya air of secrecy application Server 5300 R3Avaya air of secrecy name center Elite Multichannel
Avaya ANAVAvaya Scopia EndpointsAvaya Proactive ContactAvaya one-X Speech
Avaya IP workplace Deployed as a BranchAvaya Hospitality Messaging Server 400Avaya Modular Messaging for Microsoft ExchangeAvaya UC delicate ClientsAvaya air of secrecy Presence ServicesAvaya air of secrecy Collaboration environment
Avaya Message NetworkingAvaya call administration SystemAvaya control ManagerAvaya personnel ManagementAvaya Contact core select
The AIPS professional credentials are regarded basic to intermediate and respect someone's capacity to set up and put in force Avaya items. Candidates should have as a minimum two years of journey, with twelve months certainly enforcing the Avaya product to which a credential pertains.
The senior-level ASPS credentials are extra advanced and center of attention on setting up, configuration, maintenance and the like. The adventure requirement increases to four years, with two years of arms-on event with some specific Avaya product.
certified specialist Certifications
Avaya certifications encompass the Avaya certified Integration/Implementation expert (ACIS) and the Avaya certified solution/support professional (ACSS) certifications. The "I" in ACIS can stand for "Integration" or "Implementation," each and every with its personal set of certifications. And the "S" in ACSS can stand for "answer" or "support," every with its own set of certifications.
desk 2: listing of licensed expert Certifications
Avaya licensed Integration/Implementation expert (ACIS) Certifications
Avaya certified answer/guide expert (ACSS) Certifications
Avaya certified Integration expert (ACIS)
Avaya licensed answer professional (ACSS)
Avaya Midmarket team Engagement SolutionsAvaya enterprise team Engagement SolutionsAvaya cloth Networking solutions
Avaya Midmarket group Engagement SolutionsAvaya enterprise group Engagement SolutionsAvaya fabric Networking options
Avaya certified Implementation professional (ACIS)
Avaya licensed assist professional (ACSS)
Avaya IP workplace PlatformAvaya IP workplace Contact CenterAvaya aura communication supervisor and CM Messaging - EmbeddedAvaya aura ConferencingAvaya aura MessagingAvaya air of secrecy Session supervisor and device ManagerAvaya CallPilotAvaya communique Server a thousand for Avaya charisma
Avaya Modular Messaging with Avaya Message StoreAvaya Scopia SolutionAvaya Session Border Controller EnterpriseAvaya aura name middle EliteAvaya air of mystery Contact CenterAvaya air of secrecy experience Portal with Proactive OutreachAvaya Contact Recording and Avaya best MonitoringAvaya interaction center and Operational Analyst
ACIS certifications are basic to intermediate, requiring as a minimum two years of experience with vital applied sciences. a kind of years should involve direct, arms-on work with some selected Avaya product. The ACIS-Integration certs focal point on installing, as well as configuration, configuration validation, bootstrapping and troubleshooting. The ACIS-Implementation certs also center of attention on setting up, however validation, testing and so on focus on the setting up itself.
Senior-stage ACSS certifications require at least 4 years' experience, with two years in direct assist of some certain Avaya product. These certs also fall into two camps (this time, answer and guide), recognizing authorities who are enormously knowledgeable of Avaya product architecture, similar to components, facets and functions.
The ACSS-solution certs get into acceptance checking out, name flows, product commissioning and registration, troubleshooting integration between items, and log analysis. The ACSS-support certs delve into product installation, checking out, validation, administration and troubleshooting, specially of advanced configurations.
Avaya Certification practicing and materials
despite the fact Avaya offers some training, the enterprise additionally works with a couple of partners to carry practicing for Avaya items and services, and credentials and certifications. (training is recommended, however now not required.) The Avaya practicing catalog will also be just a little unwieldly to navigate, so it might be less difficult to drill down via a particular credential or certification to locate linked course titles.
Candidates who wish to pursue one or greater Avaya certifications but lack foundational knowledge of the know-how upon which Avaya items are built are encouraged to contact WestNet gaining knowledge of or The SIP school. besides courses, WestNet studying presents a free Foundational Core potential evaluation device that candidates can use to check their latest expertise and areas by which they should enrich. The SIP college is neatly widespread for its Session Initiation Protocol (SIP) and Voice over IP (VoIP) practising classes, as well as its own certification application. both partners present promotional pricing or coupon codes on practicing for Avaya credential/certification candidates.
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