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3312 - Avaya Aura Contact Center Administration Exam - Dump Information

Vendor : Avaya
Exam Code : 3312
Exam Name : Avaya Aura Contact Center Administration Exam
Questions and Answers : 66 Q & A
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3312 Questions and Answers



A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component. Which task can be performed from this view?

  1. Create a new skillsets.

  2. Delete a supervisor.

  3. Add a skillset to a script.

  4. Schedule an Agent to Skillset assignment.

Answer: A


A customer wants to measure the system-wide Contact Center traffic, not just traffic on an individual skillset or application basis. Which category of intrinsic would provide this information?

  1. Open Queue

  2. Traffic

  3. Call

  4. Time

Answer: D


A customer with Avaya Aura® Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT’ intrinsic.

Which category of intrinsic is the 'QUEUED COUNT" intrinsic?

  1. Traffic

  2. Time

  3. Call

  4. Skillset

Answer: A


A customer with Avaya Aura® Contact Center (AACC) will use the Contact Router for all calls entering the system. What is one function of the Contact Router?

  1. It can link intrinsics to applications.

  2. It can link agents to applications.

  3. It can link skillsets to applications.

  4. It can link Control Directory Numbers (CDN) to applications.

Answer: C


Which statement regarding scripts is true?

  1. A primary script is the only place that call variables can be assigned.

  2. A secondary script is the only place treatments can be applied to the call.

  3. A primary script is referenced directly from the Master script, otherwise it is a secondary script.

  4. Only a single secondary script allowed per application.

Answer: C


A customer with Avaya Aura® Contact Center (AACC) has created a script application. The customer would like to convert this script application into a now application. Which statement regarding converting scripts is true?

  1. Only an administrator logged in with webadmin credentials can perform the conversion.

  2. The original script application must be in the Contact Center View.

  3. The original script application must be in the Local View.

  4. The conversion of a script to a flow results in two scripts, the original script version and the new flow version.

Answer: C


A customer with Avaya Aura® Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center. Which three tasks can be configured using this tool? (Choose three.)

  1. assignments

  2. skillsets

  3. script variables

  4. threshold classes

  5. presentation classed

Answer: B, D, E


A customer with an Avaya Aura® Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this. Which two statements regarding a Boolean variable are true? (Choose two.)

  1. A Boolean variable is a variable of the type TRUE/FALSE.

  2. A Boolean variable is a variable of the type ON/OFF.

  3. A Boolean variable can be used on a Master Script, a Primary Script or a Secondary Script.

  4. A Boolean variable cannot be used in a loop.

Answer: A, C


A customer with Avaya Aura® Contact Center (AACC) is attempting to add a new activity code to the system, but receives a system error stating that the maximum number of activity codes allowed has been exceeded. To determine the maximum number of allowed activity codes, under which option within the Configuration component would the customer look?

  1. Global Settings

  2. Threshold Classes

  3. Real Time Statistics

  4. Historical Statistics

Answer: D

Avaya 3312 Exam (Avaya Aura Contact Center Administration Exam) Detailed Information

Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Specific Credentials.
Sales & Design Credentials
Avaya Engagement Solutions Certifications
Services Credentials
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
APSS - Avaya Professional Sales Specialist
ACSS - Avaya Certified Solution Specialist
ACIS - Avaya Certified Integration Specialist
Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
further notice.
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
designs and build foundational knowledge for solution designs based on the customer requirements.
The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
Design Specialist creates architectural designs and migration strategies ensuring both integration to current
networks and future readiness of customer communication solutions.
APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
Sales skills and processes for sales strategy and deployment.
Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
students completing the ACSP curriculum will be able to sell and position solutions that address the
customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
create specific greenfield, upgrade and migration solution designs based on the customer business
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
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across the entire SE community and builds upon the foundation established with the Avaya
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AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
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The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
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troubleshooting, maintaining and administration of Avaya industry leading communications products.
The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
makes changes to ensure maximum availability and performance of a customer’s network. The
Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
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ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
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ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
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that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
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technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
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Avaya Aura Contact Center Administration Exam book Webb Hubbell, writing his way to reclamation | 3312 Real Questions and VCE Practice Test big, leafy okay shade the streets in and round Dilworth, a genteel Charlotte regional of historic homes with massive porches and an ambience of understated affluence. A tour of the environs may beginning on the stately brick domestic of Paula Broadwell. You remember her from a couple of scandals in the past, appropriate? The biographer/mistress of Gen. David Petraeus? Rielle Hunter, the videographer/mistress of former Sen. John Edwards, lived a short drive away. and then theres the small, rented brick townhouse on the corner with the sticky front door. A lumbering man with a vaguely ordinary face stands ready there. His presence offers this stretch of North Carolinas biggest metropolis the air of mystery of a Bermuda Triangle of national Scandal. Webb Hubbell the Arkansas Clinton friend who went to penitentiary in the Nineteen Nineties after getting caught up within the interminable Kenneth Starr investigation of the incomprehensible Whitewater affair has lived here quietly the previous few years since shedding his old life in Washington. almost no one recognizes Hubbell anymore, or theyre too well mannered to assert so. His 18-month detention center sentence for bilking his former legislation companions has the whiff of ancient history, at the same time as Hillary Clinton a detailed buddy he brought into his law enterprise so decades in the past plays the function of entrance-runner for the 2016 Democratic presidential nomination. In Charlotte, he has occupied himself doting on grandchildren and attending local political salons, the place he sits in the again of the room and seldom speaks. (I very nearly get the sensation he intentionally tries to hold returned, says Rachel Kubie, a librarian who attends the salons.) He has been writing political and spiritual blog posts, and he just produced his first novel a political thriller referred to as When guys Betray, set in Arkansas that turned into launched Wednesday. In many ways, the novel is a coming-out for Hubbell, who had purposefully and he insists contentedly disappeared. He had found some measure of peace in obscurity. He liked the solitude of writing, and of course, he wrote what he knew. but he did it without venom which, his pals say, is exactly how he lives his existence now. Time has sanded away the sharp edges. I have no scores to settle, says this man who as soon as occupied probably the most privileged of perches in the Clintonian inner circle. Thats just no longer who i'm. A lifestyles-altering experience nudged Hubbell out of Washington and again to the South, where his viscous drawl and chummy method is closer to the norm, as opposed to a novelty. In 2010, Hubbell was death. He suffered from nonalcoholic steatohepatitis, or NASH, a potentially fatal liver ailment. He was desperately looking forward to a transplant in shape and was the sickest doggy within the hospital. He turned into so near loss of life, he says, that his ancient friend, invoice Clinton, flew in to assert goodbye. both Hubbells in one version of the Webb Hubbell legend, Hubbell is the Clinton fall guy the loyal buddy who went to reformatory as a result of he wouldnt rat on his golf friend, invoice, or his former legislation companion, Hillary. In one other, he's the inconvenient pal, a flawed persona whose proximity to the effective threatened to undermine a complete administration. Its tempting to think about these two models being reconciled in what may were a last conversation between the two guys at Hubbells rented apartment in Tenleytown. but when they had been, Hubbell isnt announcing. (Neither is Clinton, who didn't respond to interview requests.) The historical friends observed what they all the time referred to, Hubbell says: Baseball and the Razorbacks, the mascot of their cherished institution of Arkansas, where Hubbell had been a star lineman on a Sugar Bowl-winning team. We didnt focus on politics, Hubbell says. He stated his new eating regimen. in the years due to the fact that, Hubbell says he has spoken with former President Clinton every so often but hasnt stored in close contact with Hillary Clinton. Shes type of busy, he says. He maintains in regular contact by means of electronic mail and speak to calls with a lot of his historical friends from his days in politics, including capital powerbroker Harold Ickes and former White residence insider Marsha Scott. over and over, he says how hes not bitter about how issues grew to become out. Politics turned into whatever that he used to do, however can live with out. His happiest days, he says with most effective a touch of wistfulness, have been not spent within the churning cycle of Washington vigor but rather in the more cloistered realm of the Arkansas Supreme court docket, where he served as chief justice. not long after Clinton left the Tenleytown domestic, Hubbell bought lucky and a healthy become found. In June 2010, he underwent an eleven-hour transplant process at Georgetown tuition health facility. When he woke up, he says, his spouse requested how he was feeling. George and that i are doing excellent, Hubbell answered. It turned into a response that required rationalization. as it turns out, Hubbell had decided on the spot to identify his new liver. And, for factors that he couldnt explain, he dubbed it George. His wife, Suzy a former interior branch reputable who now sells actual property wanders downstairs as Hubbell is telling the story. She without difficulty shrugs on the reminiscence. Hes a unusual guy, she quips. The story obtained more odd, the couple says, after they learned that the younger man who died in a searching accident and whose liver was now sustaining Hubbells life turned into named George. an extra opportunity Getting a new liver gave Hubbell the feel that he had been given a 2nd opportunity, notwithstanding basically, hed had somewhat a few second chances over the years. He had been a vastly a hit lawyer in Little Rock, had been appointed state legal professional universal by using Gov. Clinton, had been a kingmaker on the Clinton presidential group and a correct official within the Justice department. Hubbell met the Clintons at the state intellectual health center, he dead-pans, awaiting the quizzical seem to be that at all times comes when he cracks that one. The health center is the place the bar examination became held, he explains with a wry smile. He talks of the Clintons with affection. a few of his chums bitch that Clinton didnt pardon Hubbell, however not him. He ended up being screwed in the end, says his pal Keith Stroup, the founder of the countrywide company for the Reform of Marijuana legal guidelines. Ive under no circumstances heard him complain about that. I feel he just readily felt it turned into his life and it become his responsibility to opt for up the items and flow on. Stroup and Hubbell grew to become pals after Hubbell left jail, and they labored collectively on the countrywide center on institutions and options, a group that gives counsel for people within the criminal justice gadget. Later, Hubbell helped Stroup press lifestyles assurance organizations to give insurance to dependable marijuana users. Hubbell is a huge man with thick facial features and a very pronounced lower lip that he levers back and forth when making some extent. He worries about his weight, and says hes now back up to 260 kilos after having shed a couple of pounds. At 6-foot-5, he walks with sluggish, deliberate strides on knees battered with the aid of years on the gridiron. He as soon as made big cash, but now he lives modestly, saddled with large legal accounts. (He gainedt say exactly how plenty he owes, but locations his final debt in the lots of of lots of dollars.) He misplaced his legislations license after going to reformatory, and he found there wasnt a huge market for him as a public speaker. whereas he talks, his arms tremble. here is not a characteristic of age he is only 66. but, reasonably of a situation, referred to as an essential tremor, that he says he has had pretty much his entire lifestyles and that worsens when hes fatigued. In college, he might barely draw close a water glass after soccer practice his fingers shook so. He has a gracious and self-effacing manner. Affable is the notice that practically each person makes use of to explain him, so a lot in order that hed doubtless ought to be described as (D-Affable) if he ever ran for workplace, even though, of path, he wouldnt. He describes his time in jail as his sabbatical and his experiences being investigated via Starrs impartial assistances office as my stuff. Sabbatical counseling In his novel, Hubbell imagines a lunch assembly between Starr and the Clinton attorney, David Kendall. requested even if he would share a meal along with his former pursuer, Hubbell says without hesitation that he would. probably The Washington publish might set that up, he cracks. some of my pals consider Im loopy when I say this: I on no account customized it to Ken Starr. I actually concept his deputies have been working the show. i assumed he should have reined them in more. within the years for the reason that his 1997 release from jail, Hubbell has informally suggested many guys who have been about to go on sabbaticals. once a friend delivered him to a lobbyist who had gotten into drawback: a man named Jack Abramoff, who turned into about to be imprisoned in a 2006 corruption case. They went to lunch in Washington, where Hubbell remained after being released from prison. Hubbell struck Abramoff as this very common guy. not this corrupt horrible villain that he become made out to be. a extremely first rate, honorable adult, Abramoff says in an interview from his Washington area domestic. He turned into definitely made into a cartoon persona and i was definitely made into the ideal caricature character. Hubbell says he prefers writing fiction to nonfiction. With nonfiction, someone is always going to quibble about facts gigantic and small. Some reviewers concept his an awful lot-publicized 1997 publication friends in high places mischaracterized key features of the Whitewater saga. after which there become the girl whom hed somewhat now not identify described as a blonde in the book. She known as and screamed, Im a brunette, he says. In his novel, Hubbell does nothing to suppress his feelings about probably the most institutions that factored into his dramatic fall. the press is viperous and the main personalitys legislation companions are greedy and craven. The hero of the publication is a Hubbell clone, a likable Arkansas legal professional, and he winks at his personal narrative on the very first page through making a secretary personality named Rose the name of his former legislations firm that became so enmeshed within the drama. however he says he purposely avoided writing caricatures of alternative figures from his lifestyles. An Arkansas governor and his former sorority empress spouse figure heavily in the plot, however theyre now not invoice and Hill, he says. i will be able tot see Hillary as being the sorority queen, Hubbell observes. Hubbell says he's at work on a different novel. however he doesnt be anxious that his small-scale re-emergence will turn into an uncomfortable reminder of previous scandals as Hillary Clinton receives closer to a choice on even if to run for president. americans circulate on, he says with a hopeful tone. He has. however when requested, he doesnt shy from questions about the political future of his ancient friend. Do I suppose shes running? yes. Do i hope shes operating? sure, he says. She would make a good president. While it is hard errand to pick solid certification questions/answers assets regarding review, reputation and validity since individuals get sham because of picking incorrectly benefit. 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