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Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and desktops only) and the remote branch lose the public network connection to both of the data centers? (Choose two.)
The Cisco Finesse server automatically signs the agent out of the system
The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group
Agents continue to have access to historical reports
The active call that arrived at the local PSTN connection and was answered by agent at that site remains active
The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality
Answer: AD Question #82
In Cisco Finesse 10.0(x), Which is the last operation a supervisor needs to perform in order to intercept the call?
after a supervisor has transferred the call
after a supervisor has selected a talking agent for monitoring
after a supervisor has started monitoring a call
after a supervisor has barged into a call
Answer: D Question #83
Under which circumstance(s), can the Public/Visible network share the WAN with the Private network in the Cisco UCCE Clustering over the WAN deployments?
SONET WAN with multiple edge devices per Data Center to connect to the SONET ring
under no circumstances
MPLS WAN with a single edge device per Data Center that connects to multiple 1 Gbps WAN circuits and the failover between the WAN circuits is less than 500 ms.
MPLS WAN with multiple 1 Gbps WAN circuits and a fast 100 ms Round Trip latency between Data Centers
Answer: B Question #84
Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)
Up to maximum agent capacity for historical report using live data
100 concurrent Historical reports
800 concurrent Real-time reports
400 concurrent Real-time reports
400 concurrent Historical reports
Answer: AD Question #85
Which three statements about the Cisco Unified CVP Post Call Survey (PCS) are true? (Choose three.)
The mapping of a dialed number pattern to a PCS number enables the PCS feature for the call
PCS lets you schedule a call to the caller at a later time
For reporting purposes, the PCS call has the same call key information
The value of the user.microapp. is PCS controls whether the call is transferred to the PCS number
SIP REFER call flow is required to trigger PCS
The call context for the PCS includes GUID and all context up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the PCS context
Answer: ADF Question #86
Which statement about when you deploy Cisco UCCE 12,000 agent deployment model where each physical CPU core is mapped 1-1 with a vCPU is true?
You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).
You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.
You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.
You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host.
Answer: B Question #87
Refer to the exhibit.
In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?
number of agents assigned to the queue who are on inbound calls
number of calls handled by the agents associated with that queue
number of agents assigned to the queue who are on outbound calls
number of agents assigned to the queue who are on internal consult calls
Answer: D Question #88
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
SIP trunk alternate destination routing (ADR) must be disabled for REFER
An application-controlled alternative is to set an ECC variable (user.sip.refertransfer) to the value y in the Unified ICM script
Router require on a failed SIP Refer transfer where the survivability service is not handling the SIP Refer request
Direct Refer transfer using label works only if Send To VRU node is NOT used before the Refer
Unified ICM sends Unified CVP a routing label with a format of rfXXXX
Standalone Cisco Unified CVP with ICM Lookup label
Answer: BCE Question #89
Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)
demarcation point between networks
centralized dial plan
SIP VXML voice browser
N+1 or N:N redundancy
load balancer for HTTP and SIP
Answer: BD Question #90
Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
desktop for third-party ACD
phonebooks and workflows
content sharing gadget
basic call control (answer, hold, retrieve, end, and make call)
agent historical reports
Answer: BD Question #91
Erlang calculations are used to size contact center resources. Which two resources are sized by using Erlang-B? (Choose two.)
estimated wait times
PSTN gateway trunks
Answer: CE Question #92
Which Cisco Unified Border Element configuration is correct when deployed with Cisco UCCE Unified CVP?
You must dedicate a voice gateway for VXML browser sessions.
You must configure Cisco Unified Border Element as media pass flow-around mode.
You must configure Cisco Unified Border Element as media pass flow-through mode.
You must use box-to-box Cisco Unified Border Element redundancy.
Answer: C Question #93
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which two options are those messages? (Choose two.)
device and call monitoring
SIP call control messages
single sign-on messages
routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
Cisco 500-440 Exam (Designing Cisco Unified Contact Center Enterprise (UCCED)) Detailed Information
500-440 - Designing Cisco Unified Contact Center Enterprise (UCCED)