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A customer supplied a server that fully meets the Platform Vendor Independent (PVI) specification for supporting a full co-resident software installation of Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center MultiMedia (CCMM), License Manager, Server Utility and Security Framework The server has: Quad-Core Xeon 2.8 GHz CPU, 8 GB RAM, 531 GB hard disk space available When doing a full co- resident installation, what is the supported number of Agents and Calls per Hour (CPH)?
Less than 100 Agents, and less than 4000 CPH
Less than 200 Agents, and less than 12000 CPH
Less than 600 Agents, and less than 24000 CPH
Less than1200 Agents, and less than 50000 CPH
When preparing a server platform operating system with 8 GB of RAM and 500 GB of hard drive space for Contact Center Manager Server (CCMS) XXXX will how you configure the server’s Virtual Memory settings?
Set the Virtual Memory to equal one-half of the physical memory
Set the Virtual Memory to equal the physical memory
Set the Virtual Memory to equal two times the physical memory
Let the Operating System manage the Virtual Memory
You are installing a new Contact Center Manager Server (CCMS) Application Module Link (AML) based for use with Avaya Communications Server (CS100) Which statement about setting up and configuring the hardware connections for the CCMS is true?
A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is supported
A direct connection to the ELAN subnet through a dedicated NIC is required
A connection to the Contact Center Server subnet through a dedicated NIC is not required
A connection to the ELAN subnet and the Contact Center Server subnet through a dedicated NIC is required
You are installing an Application Module Link (AML) based Contact Center Manager Server (CCMS) with only one network interface card (NIC) CARD After finishing the installation, and looking under the System Control and Monitor Utility, it is noticed that the TFE, VSM and ASM services are down Which three situations can cause this? (Choose three)
There is no network connection between the CCMS and Communications Server 1000 (CS1000) Ping both directions to verify the connection
Nodal License must be changed to a Corporate License, otherwise the services will stay down
Within the CS1000 AML configuration, verify ELAN and VAS configuration and verify AML is enabled
Only a SIP-based CCMS can have one LAN card Add a second LAN card
Answer: A ,?
Which operating system is supported for Avaya Aura™ Contact Center server installations?
Windows Server 2008 SP1 Standard or Enterprise Edition X32
Windows Server 2003 SP2 Standard or Enterprise Edition X64
Windows Server 2008 R2 Standard or Enterprise Edition X64
Windows Server2008 Datacenter Edition X64
A customer has installed Contact Center manager Administration (CCMA) on a Platform Vendor Independent (PVI) server They want to send data on their client PC via unicast stream where can the Application server be configured to send data using unicast?
RSM IP address window on Contact Center Manager Server (CCMS)
MulticastCtrl on CCMA
RTR Registry Settings on CCMA
RSMConfig on CCMA
Avaya 6202-1 Exam (Avaya Aura(TM) Contact Center Implementation) Detailed Information
Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Sales & Design Credentials
Avaya Engagement Solutions Certifications
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
APSS - Avaya Professional Sales Specialist
ACSS - Avaya Certified Solution Specialist
ACIS - Avaya Certified Integration Specialist
Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
designs and build foundational knowledge for solution designs based on the customer requirements.
The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
Design Specialist creates architectural designs and migration strategies ensuring both integration to current
networks and future readiness of customer communication solutions.
APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
Sales skills and processes for sales strategy and deployment.
Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
students completing the ACSP curriculum will be able to sell and position solutions that address the
customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
create specific greenfield, upgrade and migration solution designs based on the customer business
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
for Avaya Engagement Solutions instills a common methodology and approach to solution design
across the entire SE community and builds upon the foundation established with the Avaya
Professional Design Specialist (APDS) curriculum.
Avaya Implementation Professional Specialist (AIPS)
AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
configuring, and troubleshooting a specified Avaya product or product family.
The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
ASPS validates a candidate has achieved an advanced understanding of and competence in
troubleshooting, maintaining and administration of Avaya industry leading communications products.
The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
makes changes to ensure maximum availability and performance of a customer’s network. The
Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
capabilities to efficiently and accurately resolve customer’s communication issues.
ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
decrease time required to reach proficiency.
Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
Avaya Professional Credential Program can be found
6202-1 Avaya Aura(TM) Contact Center(R) Implementation
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Avaya Aura(TM) Contact Center(R) Implementation education
Avaya Unveils the next step forward in the Transformation of business Collaboration | 6202-1 Real Questions and VCE Practice Test
SANTA CLARA, CA, Oct 15, 2013 (Marketwired by the use of COMTEX) -- -- Avaya aura(R) Collaboration atmosphere permits speedy, primary building and deployment of collaboration-enabled applications -- gives a hub for integrating multi-channel unified communications and phone center capabilities into new functions constructed through shoppers and ISVs -- Eliminates need for specialized communications technology abilities to develop cozy, particularly attainable, repeatable, cloud-competent purposes
Avaya nowadays announced a step forward in communications-enabled functions development designed to pressure the subsequent wave of transformation in company collaboration. these days, a new building platform, Avaya aura(R) Collaboration atmosphere, makes it handy to tailor collaboration functions to aid just about any role, any project, any vertical.
With the introduction of Avaya air of secrecy Collaboration environment, Avaya is dramatically simplifying how communications or collaboration is embedded into business company functions. before, weaving in collaboration or verbal exchange capabilities into a scientific affected person monitoring application or a home coverage adjuster utility regularly might take upwards of six months.
Avaya charisma Collaboration atmosphere changes all that. Now, that category of integration typically can be completed in days as adversarial to weeks through the middleware-like performance that Avaya air of secrecy Collaboration environment provides. by way of abstracting the complexity of the communications and collaboration engines, Avaya air of mystery Collaboration atmosphere gets rid of the wants for deep communications skills these programs commonly have required during the past. as an instance, Paris Gallery, a retailer in the center East, is extending the "smart amenities management" capabilities deployed in its retailers to consist of direct integration with present Avaya collaboration capabilities, giving personnel entry to operations statistics and communications from any place in the store. using Avaya air of mystery Collaboration ambiance, the developer created the utility inside two days, as a substitute of the weeks it might have taken otherwise.
Highlights of the new construction platform include:
-- applications deployed are immediately scalable, extremely accessible and at ease -- applications are cloud-capable -- Collaboration ambiance is absolutely virtualized -- A snap-in mannequin that allows swift, greater comparatively cheap answer construction and repeatability. -- a common set of methods are used for voice, video, e mail and SMS -- A cloud-based development environment -- Avaya air of mystery Collaboratory(TM) -- that permits developers to construct and look at various functions on a virtual instance of the Avaya charisma platform
Avaya air of mystery Collaboration environment is delivered on the Avaya air of secrecy core unified communications platform. The newest free up of Avaya charisma goes even further to simplify management, deliver larger levels of safety and lessen total charge of possession in a groundwork that allows for customers and companions the flexibility to grow and add value through resourceful capabilities. contemporary advancements of the Avaya air of secrecy core platform that present centralized licensing and a virtualized, lighter footprint continue Avaya's commitment to simplify implementation and increase operational charges for even probably the most complicated environments.
Avaya air of secrecy Collaboration atmosphere is accessible now.
"corporations had been actively drawn to getting extra price out of communication and collaboration investments, however before have been restrained by using the complexity and really good ability set essential to combine them with other applications and tactics. we've got simply eliminated those challenges. I believe we're on the threshold of a whole new age of creativity and innovation in collaboration as groups start to have in mind what's now possible with Avaya aura Collaboration ambiance." Gary E. Barnett, senior vice president and frequent manager, Collaboration, Avaya
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"greater than forty% of groups have formal IT innovation programs, riding technologists to deliver functions and process advancements to allow new capabilities, options, and to respond to unexpectedly changing market needs and opportunities. platforms like Avaya Collaboration ambiance can support companies and application building companions extra rapidly enhance applications to allow innovation." Irwin Lazar, vp and service director, Nemertes analysis
extra substances Avaya air of secrecy Collaboration ambiance Overview Video: Avaya Collaboration ambiance
Tags: Avaya, unified communications, collaboration, commercial enterprise, UC, contact center, Avaya air of secrecy, Avaya aura Collaboration ambiance, software building platform
About Avaya: Avaya is a world issuer of company collaboration and communications options, proposing unified communications, contact facilities, networking and connected services to groups of all sizes worldwide. For more assistance please visit www.avaya.com.
definite statements contained during this press unencumber are ahead-searching statements. These statements could be recognized by means of ahead-looking terminology reminiscent of "anticipate," "believe," "continue," "may," "estimate," "predict," "intend," "may also," "could," "plan," "skills," "predict," "may still" or "will" or other similar terminology. we've based these ahead-searching statements on our current expectations, assumptions, estimates and projections. while we accept as true with these expectations, assumptions, estimates and projections are good value, such forward-searching statements are best predictions and involve universal and unknown risks and uncertainties, a lot of which can be past our handle. These and other vital components may cause our exact results, performance or achievements to differ materially from any future consequences, performance or achievements expressed or implied by these forward-searching statements. For an inventory and description of such hazards and
uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or responsibility to replace or revise any forward-looking statements, no matter if as a result of new tips, future routine or in any other case.
comply with Avaya on Twitter, fb, YouTube, LinkedIn, Flickr, and the Avaya linked weblog.
Avaya Media Contact: Deborah Kline P: 908-953-6179 firstname.lastname@example.org
source: Avaya Inc.
(C) 2013 Marketwire L.P. All rights reserved.
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