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on the Avaya CallPilot Server
on the Avaya CallPilot image DVD
on the Avaya CallPilot Applications CD
in theEnterprise Solutions PEP Library (ESPL)
Answer: C, D
The Avaya CallPitol server being set up needs to be configured for the customer's network. These settings are accessed using the Avaya CallPilot Manager Home Page. Which feature is used for these settings?
Avaya CallPilot Manager
Local Site Information
A client has recently hired a large group of new employees. Before the training was completed, the mailbox of one of the new employees was inadvertently deleted. What must be done to recover the data in the least amount of time?
Restore thedata from the archive.
Restore the data from the recycle bin.
Restore the data from the mail server.
Restore the data from the system backup.
An Avaya CallPilot High Capacity system has been ordered with 160 voice channels, 10 fax channels and 10 automatic speech recognition channels. What is the minimum number of Mgate cards necessary to support this high capacity system?
3 Mgate cards
6 Mgate cards
An Avaya CallPilot system administrator is responsible for more than one Avaya CallPilot server. On the Avaya CallPilot Manager logon Page, which feature ran the administrator use to quickly select server and NMS location when they log on to Avaya CallPilot Manager?
Log in shortcuts
The customer has multiple Avaya CallPilot servers at several locations. A technician wants to provide drop down list of Avaya CallPilot servers from which to choose when logging into My CallPilot. Where is this list configured?
My CallPilot AdministrationUtility
A company has decided to install an Avaya CallPilot RIs. 5.0 system to supply them with multimedia messaging applications at their offices in London. A technician has successfully installed and configured both the Avaya CallPilot and Communication Server 1000E systems. How is the successful installation of the language prompts verified?
Log into the AvayaCallPilotdesktop and verify the language files are installedin the correct location.
Launch the AvayaCallPilotsystem monitor and verify the installed languages.
Dial the voicemail CDN and verify that AvayaCallPilotanswers with the correct language.
Reinstall the correctlanguageprompts.
A My CallPilot user is having difficulty connecting to the login window of the My CallPilot application. A technician must verity that they use the correct URL format to connect to the system. They have installed a SSL digital certificate into Microsoft IIS and is using SSL. Which URL format should be given to the user, where items in
A technician has set up the Avaya CallPilot server and installed several Avaya CallPilot administration programs. The system administrator wants to use Application Builder to create an application. Which two statements about Application Builder are true? (Choose two.)
Application Builder is a GUI.
Application Builder can be run on the Avaya CallPilot Server.
Application Builder can only be started from Avaya CallPilot Manager.
Application Builder can be used to build applications like automated attendant.
Answer: A, D
A customer has a large sales force who wants to access their email accounts through either the My CallPilot Web page or the Email-by-Phone feature. What is the first stop for setting this up?
Configure the mailbox link from MyCallPilot.
Configureemail-by-phone from MyCallPilot.
Configureexternal email servers in AvayaCallPilotManager.
Enable SSLfrom Internet Mail Client in Avaya CallPilot Manager.
Avaya 7303-1 Exam (Avaya CallPilot(TM) Implementation) Detailed Information
Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Sales & Design Credentials
Avaya Engagement Solutions Certifications
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
APSS - Avaya Professional Sales Specialist
ACSS - Avaya Certified Solution Specialist
ACIS - Avaya Certified Integration Specialist
Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
designs and build foundational knowledge for solution designs based on the customer requirements.
The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
Design Specialist creates architectural designs and migration strategies ensuring both integration to current
networks and future readiness of customer communication solutions.
APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
Sales skills and processes for sales strategy and deployment.
Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
students completing the ACSP curriculum will be able to sell and position solutions that address the
customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
create specific greenfield, upgrade and migration solution designs based on the customer business
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
for Avaya Engagement Solutions instills a common methodology and approach to solution design
across the entire SE community and builds upon the foundation established with the Avaya
Professional Design Specialist (APDS) curriculum.
Avaya Implementation Professional Specialist (AIPS)
AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
configuring, and troubleshooting a specified Avaya product or product family.
The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
ASPS validates a candidate has achieved an advanced understanding of and competence in
troubleshooting, maintaining and administration of Avaya industry leading communications products.
The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
makes changes to ensure maximum availability and performance of a customer’s network. The
Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
capabilities to efficiently and accurately resolve customer’s communication issues.
ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
decrease time required to reach proficiency.
Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
Avaya Professional Credential Program can be found
7303-1 Avaya CallPilot(TM) Implementation
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Avaya CallPilot(TM) Implementation exam
Avaya Certification book: Overview and career Paths | 7303-1 Real Questions and VCE Practice Test
credit score: MajestiX B/Shutterstock
IT professionals can also understand Avaya for its networking and unified communications products, however the business is also a major participant in each client relationship administration (CRM) integration and crew engagement solutions. With its roots in AT&T and Lucent technologies, Avaya has grown into a multi-billion-greenback corporation with valued clientele all over the world.
The Avaya knowledgeable Credential software emerged from the need for tremendously knowledgeable and expert individuals who might promote and design options for clients, as well as deploy and maintain Avaya products and options.
Job alternatives for Avaya Credentialed specialists
a short assess of such familiar job boards as SimplyHired and certainly demonstrate more than 2,000 open positions in the hunt for candidates with Avaya competencies or credentials. These include techniques engineer, network engineer, technical supervisor, infrastructure engineer and telephony expert, as well as a few sale expert and account supervisor positions.
Avaya expertise additionally demand in shape salaries. for instance, Glassdoor studies a normal annual salary of $111,000 for technical workforce, where a technical supervisor can expect around $one hundred twenty five,000. The typical Avaya sales engineer salary is ready $100,200, in a range from $seventy nine,800 to upward of $132,000.
Avaya knowledgeable Credential application Overview
Avaya credentials at the moment are aligned with Avaya engagement options. That potential they're designed for Avaya options that aid consumer and group engagement, as well as material networking and the cloud. Avaya credentials fall into one among two huge categories:
revenue and Design: This category is for Avaya buddies and channel companions who promote or design options according to consumer wants.
features: This class is open to anybody who implements, administers, maintains and troubleshoots Avaya items and options. think of the capabilities credentials as these geared essentially to IT authorities.
observe: because revenue and Design credentials are available handiest to Avaya enterprise companions and associates, we focus on the services credentials within the remainder of this text.
just about all Avaya credentials are respectable for 2 years. To hold a credential, you ought to meet recertification requirements before the credential expires, which typically ability passing the current online verify(s) or proctored examination(s).
Avaya makes use of both on-line exams and proctored tests. online exams are delivered during the Avaya getting to know center; they're free for income credentials and value $90 USD for services credentials. Proctored assessments for capabilities certifications can charge $a hundred twenty five USD and can be found via Pearson VUE.
be aware: just a heads-up that Avaya makes use of the time period "credential" for certain designations and "certification" for others. The company also makes use of a couple of acronyms that span distinctive units of certifications. We try to keep on with Avaya nomenclature as closely as feasible, and factor out acronym caveats where warranted.
Avaya services Credentials and Certifications
The functions category has expert expert credentials and certified specialist certifications. In case something is never fairly clear, all requirements and extra particulars are spelled out in the Avaya capabilities Credential e-book.
professional specialist Credentials
Avaya Implementation professional professional (AIPS) and the Avaya aid expert professional (ASPS) candidates may additionally take on-line exams during the Avaya discovering center.
table 1: record of knowledgeable expert Credentials
Avaya Implementation professional expert (AIPS) Credentials
Avaya support professional professional (ASPS) Credentials
Avaya IP workplace PlatformAvaya Agile communication EnvironmentAvaya software Enablement ServicesAvaya air of mystery utility Server 5300 R3Avaya charisma name center Elite Multichannel
Avaya ANAVAvaya Scopia EndpointsAvaya Proactive ContactAvaya one-X Speech
Avaya IP workplace Deployed as a BranchAvaya Hospitality Messaging Server 400Avaya Modular Messaging for Microsoft ExchangeAvaya UC soft ClientsAvaya charisma Presence ServicesAvaya air of secrecy Collaboration atmosphere
Avaya Message NetworkingAvaya name administration SystemAvaya control ManagerAvaya workforce ManagementAvaya Contact center select
The AIPS specialist credentials are considered primary to intermediate and appreciate an individual's ability to install and enforce Avaya items. Candidates need to have at least two years of adventure, with 12 months certainly imposing the Avaya product to which a credential pertains.
The senior-degree ASPS credentials are greater superior and center of attention on setting up, configuration, protection and the like. The journey requirement raises to 4 years, with two years of hands-on journey with some certain Avaya product.
licensed specialist Certifications
Avaya certifications consist of the Avaya certified Integration/Implementation specialist (ACIS) and the Avaya certified solution/aid professional (ACSS) certifications. The "I" in ACIS can stand for "Integration" or "Implementation," every with its own set of certifications. And the "S" in ACSS can stand for "solution" or "assist," each with its own set of certifications.
table 2: checklist of licensed professional Certifications
Avaya certified Integration/Implementation professional (ACIS) Certifications
Avaya licensed answer/assist professional (ACSS) Certifications
Avaya licensed Integration specialist (ACIS)
Avaya certified answer expert (ACSS)
Avaya Midmarket group Engagement SolutionsAvaya enterprise team Engagement SolutionsAvaya textile Networking options
Avaya Midmarket group Engagement SolutionsAvaya commercial enterprise team Engagement SolutionsAvaya cloth Networking options
Avaya licensed Implementation expert (ACIS)
Avaya licensed support professional (ACSS)
Avaya IP office PlatformAvaya IP workplace Contact CenterAvaya aura verbal exchange supervisor and CM Messaging - EmbeddedAvaya charisma ConferencingAvaya air of secrecy MessagingAvaya charisma Session manager and equipment ManagerAvaya CallPilotAvaya communique Server one thousand for Avaya air of mystery
Avaya Modular Messaging with Avaya Message StoreAvaya Scopia SolutionAvaya Session Border Controller EnterpriseAvaya charisma call center EliteAvaya air of secrecy Contact CenterAvaya aura journey Portal with Proactive OutreachAvaya Contact Recording and Avaya satisfactory MonitoringAvaya interplay middle and Operational Analyst
ACIS certifications are simple to intermediate, requiring as a minimum two years of experience with vital applied sciences. a type of years need to contain direct, arms-on work with some selected Avaya product. The ACIS-Integration certs center of attention on installation, as well as configuration, configuration validation, bootstrapping and troubleshooting. The ACIS-Implementation certs also focal point on setting up, but validation, checking out and so on focal point on the setting up itself.
Senior-stage ACSS certifications require at the very least four years' event, with two years in direct guide of some specific Avaya product. These certs additionally fall into two camps (this time, solution and guide), recognizing professionals who are enormously a professional of Avaya product architecture, similar to add-ons, features and features.
The ACSS-answer certs get into acceptance checking out, name flows, product commissioning and registration, troubleshooting integration between items, and log evaluation. The ACSS-guide certs delve into product installing, testing, validation, administration and troubleshooting, primarily of advanced configurations.
Avaya Certification training and materials
despite the fact Avaya presents some training, the business also works with a couple of companions to convey practising for Avaya products and features, and credentials and certifications. (practicing is advised, but no longer required.) The Avaya working towards catalog can also be somewhat unwieldly to navigate, so it may be simpler to drill down through a specific credential or certification to find associated route titles.
Candidates who wish to pursue one or extra Avaya certifications but lack foundational talents of the expertise upon which Avaya products are built are encouraged to contact WestNet studying or The SIP school. besides lessons, WestNet discovering offers a free Foundational Core abilities evaluation tool that candidates can use to verify their current abilities and areas in which they should enhance. The SIP college is neatly conventional for its Session Initiation Protocol (SIP) and Voice over IP (VoIP) working towards lessons, as well as its personal certification program. both partners present promotional pricing or discounts on practising for Avaya credential/certification candidates.
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