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7491X - Avaya Aura Call Center Elite and Call Center Elite Multichannel Support - Dump Information

Vendor : Avaya
Exam Code : 7491X
Exam Name : Avaya Aura Call Center Elite and Call Center Elite Multichannel Support
Questions and Answers : 65 Q & A
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7491X Questions and Answers

Microsoft Word - 7491X-Final.html


When deploying a virtual environment, you should configure the applications in a specific order. Which option provides the best order to verify the virtual environment?

  1. Application Enablement Services, Call Center Elite Multichannel, SQL database

  2. Avaya WebLM, Communication Manager, SQL database

  3. Call Center Elite Multichannel, Avaya WebLM, SQL database

  4. SQL database, Communication Manager, Avaya WebLM

Answer: C


A customer uses multi-site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth, they would like announcements to be sourced at the local switch, regardless of which site is deemed “best”. Which licensed feature must be activated to accomplish this?

  1. BSR Local Treatment for IP and ISDN

  2. ISDN/SIP Network Call Redirection

  3. BSR Usage Allocation Enhancements

  4. VDN Return Destination

Answer: A


A customer using the TTrace tool wants the TTrace system to send an email when the system logs a particular type of alarm on the TTRace server. Which TTrace tool will accomplish this?

  1. TTrace Config

  2. TTrace Server

  3. TTrace Console

  4. TTrace Log2Zip


Which vector object can replace the Time of day (TOD) global Vector Variable?

  1. Vector Routing Table

  2. Business Schedule Table

  3. Service Hours Table

  4. Policy Routing Table

Answer: C


You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended. Which command would you use to do this?

  1. list trace stations

  2. list trace vector

  3. list trace trunk

  4. list trace trac

Answer: D


A customer using the TTrace tool has accumulated a lot of log files, and would like to archive them. Where does the customer access the tool that supports the easy archiving of files from the Windows Start menu?

  1. Click Avaya Aura® Call Center Elite Multichannel > Server > Trace System > Archive

  2. Click Avaya Aura® Call Center Elite Multichannel > Server > Trace System > Save us

  3. Click Avaya Aura® Call Center Elite Multichannel > Server > Trace System > Backup

  4. Click Avaya Aura® Call Center Elite Multichannel > Server > Trace System > Log2Zip


Which three server applications can be duplicated to provide a level of redundancy? (Choose three.)

  1. Integrated Data Server

  2. Application Management Server

  3. License Director Server

  4. XML Server

  5. Media Director

Answer: B, C, D

Avaya 7491X Exam (Avaya Aura Call Center Elite and Call Center Elite Multichannel Support) Detailed Information

Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Specific Credentials.
Sales & Design Credentials
Avaya Engagement Solutions Certifications
Services Credentials
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
APSS - Avaya Professional Sales Specialist
ACSS - Avaya Certified Solution Specialist
ACIS - Avaya Certified Integration Specialist
Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
further notice.
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
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The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
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networks and future readiness of customer communication solutions.
APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
Sales skills and processes for sales strategy and deployment.
Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
students completing the ACSP curriculum will be able to sell and position solutions that address the
customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
create specific greenfield, upgrade and migration solution designs based on the customer business
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
for Avaya Engagement Solutions instills a common methodology and approach to solution design
across the entire SE community and builds upon the foundation established with the Avaya
Professional Design Specialist (APDS) curriculum.
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configuring, and troubleshooting a specified Avaya product or product family.
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installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
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troubleshooting, maintaining and administration of Avaya industry leading communications products.
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makes changes to ensure maximum availability and performance of a customer’s network. The
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capabilities to efficiently and accurately resolve customer’s communication issues.
ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
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ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
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Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
communication issues.
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
decrease time required to reach proficiency.
Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
Avaya Professional Credential Program can be found
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Are you searching into equipping your income and support group with the foremost phone systems obtainable, the variety they use in name centers? call facilities are not just the agents and executives however these americans are a massive a part of a a success one. Contact centers are additionally described by means of the applied sciences they employ, certainly their cellphone techniques. Of direction, when we say mobile techniques here, we dont just imply the actual mobilephone unit. A cell gadget is made from several hardware, software and procedures. It facilitates basic name center features, similar to name routing and logging, agent laptop interface, multi-channel communications and predictive dialing. Integrations, akin to CRM integration and group of workers administration, are additionally requisites at this element. further points, akin to computerized customer surveys, first-class monitoring, multilingual client help, potential administration and analytics, are first rate to have too. So, be aware of extra concerning the most-used mobile systems by using contact facilities. See where the difference lies; and then understand whats most beneficial to your team. 1. AvayaAvaya Inc. is a California-primarily based multinational business, which presents company communications options services, in addition to VoIP, records and CRM functions and capabilities. it is an incredible operation, with over 1 million active consumers being served worldwide. It offers lots of contact middle services, including Avaya charisma Contact core and Avaya charisma name center Elite. Avaya air of mystery Contact core is a call center utility that makes use of SIP for more desirable multimedia communications and connectivity. via its Open internet features, it will also be integrated with company functions and databases, like your CRM application. this way, that you would be able to motivate records-pushed customer interactions and more desirable customer support. then again, Avaya air of secrecy name core Elite is touted as the most widely utilized contact core software globally. It may also be adapted into the operations of any business, in spite of dimension. it is basically an automated name distribution software that optimizes useful resource and routing allocations. It elements its intelligent contact routing system, which matches customers with the most advantageous agents for his or her concerns. 2. MitelMitel is a global business with headquarters in Ottawa, Ontario, Canada. It started as a producer of TDM PBX techniques and applications. however, due to the fact that 2001, it has shifted to offering unified communications options for organizations. one of the enterprises basic offerings is MiVoice enterprise call carrier, which is a strong company conversation platform. It allows multi-channel communications, cell access, collaboration points and other purposes. it is an excellent-fit for all styles of businesses, from small ones to these with as much as sixty five,000 users. a different Mitel option is the MiContact middle enterprise, which is a finished client support platform. interaction by the use of MiContact is through a couple of channels, together with voice, SMS and social media. It additionally points ancient and true-time reporting and analytics to increase agent effectiveness and the customer experience. 3. NextivaNextiva Inc. is an Arizona-primarily based VoIP and other cloud-based services company, situated by way of Tomas Gorny. it's a turning out to be company that now boasts of greater than a hundred,000 business purchasers, to this point. Its call center solutions offer points, equivalent to automated name distribution, IVR/ auto attendant, queuing, faraway or cell brokers, and speak to monitoring. four. VoIP LogicVoIP common sense is a Platform-as-a-provider (PaaS) provider, owned by using BroadSoft, Inc. (VoIP common sense was as soon as a wholesale provider issuer for BroadSofts BroadWorks-based cloud communications features.) Its main name center product is the name middle with name Recording PaaS. here is a flexible platform that may also be carried out for distinctive-sized companies and contact centers. it is made up of greater than 15 carrier providers/companions to allow users the best combine-and-match options. The service gives aspects, comparable to talents based mostly Routing, Overflow name Routing, priority Queuing, name Escalation and real Time Dashboard. 5. AsteriskAsterisk is a free and open source utility, created through Digiums Mark Spencer. it is designed to create reputable communications servers out of any enterprise-grade computer. It runs on distinct working systems, such as macOS, Solaris, NetBSD and Open BSD. Asterisk contains a couple of propriety PBX aspects, like convention calling, IVR, voice mail and automatic call distribution. because it is open supply, users can create their own functionalities, the use of Asterisks extension languages. This capability that deployers can nearly increase their own telephone techniques for call facilities. Or, they can use Asterisk to facilitate the migration to new mobile equipment applied sciences. 6. AllworxNew York-primarily based Allworx offers VoIP products and options in particular created for SMBs. it's owned via Windstream and now counts more than 30,000 shoppers in lots of industries. It begun as an engineering enterprise with Kodak, Emerson and time-honored electric as customers which required a brand new company phone equipment. since none of their alternatives met their needs, they developed their own. This ended in the businesss debut in VoIP in 2003. The Allworks computerized call Distribution is their main name core answer, with points like linear priority and circular-robin name distribution, advanced queue management methods, agent monitoring, and visible queue alarm notifications. 7. ElastixElastix is an open source unified communications application that makes use of HylaFAX, Asterisks, Postfix and Openfire. it's designed to present business-degree unified communications options, with functionalities such as PBX, IM, electronic mail and fax. Elastix 2.5 is one in all its more general generation as a result of its flexibility and assist of a few phone brands and protocols. It comprises a call center module, with predictive dialing and capabilities in handling incoming and outgoing name campaigns. eight. NECNEC is a multinational company, which begun in Japan. It presents a gamut of IT and community features and solutions. Its core company segments are in network options, IT solutions and digital contraptions. This has introduced us the NEC Aspire / DXE / SL1100 / SV8100 / SV8300 / XN120, which can be essentially used involved centers. NEC has the UNIVERGE household of computer phones, softphones, and in-building instant techniques, which is designed to provide agents more convenient any time entry to records, equipment and collaborators. 9. RingCentralRingCentral is a cloud communications options company with headquarters in California, usa. It changed into established in 1999 by using CEO Vlad Shmunis. It has due to the fact modified company communications and collaboration structures via cloud-primarily based applied sciences, with capabilities in voice communications, team collaboration and conferencing, and company messaging, among others. It additionally presents the RingCentral Contact center, a characteristic-packed call middle product developed via a partnership with inContact. It aspects old and real-time reporting, multichannel communications, IVR, and a few agent monitoring/ administration features. 10. ShoretelShoretel is another California-based unified communications carrier provider for enterprise. It is likely one of the greatest premise-based mostly, cloud and hybrid business telephony service providers on the planet. Its award-profitable solutions are designed to enrich the client experience whereas reducing cost of possession. 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