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Read the readme.txt file.
Run setup.exe for the SU folder of the CD.
Copy the SU for the Contact Center Manager Server to the D:\\ drive prior to installation.
Copy the SU for the Contact Center Manager Server to the C:\\ drive prior to installation.
You want to provide Network Skill-based Routing between all switch types supported by
Contact Center - Release 6.0. Which feature license must be activated?
E-mail server contacts are retrieved from a POP3 capable e-mail server using the Inbound
Message Handler (IMH). The IMH runs at regular intervals. Which two settings for the IMH can be configured through the Multimedia Manager? (Choose two.)
the time between intervals
email message response threshold
number of e-mails retrieved from each mailbox during each run
moving window or interval-to-date data collection for the agent statistics group
Answer: A, C
Which two tasks can be performed by the Outbound Campaign Management Tool? (Choose
create agent call scripts
import and review call data
select unicast or multicast packets
add a user to an Outbound skill set
Answer: A, B
You are currently logged onto the Contact Center Manager Administrator server and are
accessing the Contact Center Multimedia (CCMM) server to open port 1972 on that server. Which functionality are you trying to activate on the Multimedia server?
receiving secure e-mail
accessing web services
remote access from clients to the Communication Control Toolkit (CCT) for Agent Desktop
You are concerned about virus infection on the Communication Control Toolkit (CCT) server. The company also has a security policy requiring anti-virus software on all servers. Which type of third-party software is acceptable to install on the CCT server?
disk compression utility
supported anti-virus software
Microsoft automatic security updates
memory tweaking utility e.g. Memory Zipper, WinRAM Turbo
You have been asked to activate Agent Desktop Display functionality in your Call Center.
Which two are prerequisite components for Agent Desktop Display in the Contact Center environment? (Choose two.)
properly configured parameters on the Multimedia server
real-time reporting component installed on the Manager server
unicast communication from the Manager server to the client PC
multicast communication from the Manager server to the client PC
Answer: B, D
You are in the process of installing the multi-language support version of the Contact Center Agent Desktop client software on a client PC. There are several applications that are also installed on the server to which you will connect. Which three applications will restrict you to just the English version of Agent Desktop? (Choose three.)
Answer: A, B, D
You have installed a Communication Control Toolkit (CCT) server and need to download
information from the Meridian 1 / Communication server. Which utility would you use to connect to the switch, to download that information?
Nortel 920-166 Exam (Contact Center Multimedia Ris.6.0) Detailed Information
Nortel delivers an industry-leading global certification programme that sets the standards for designing, installing, and supporting Nortel products and solutions.
Nortelâ€™s Professional Certification Programme provides fast, flexible paths to achieving Nortel Certification, including â€˜in classâ€™ segment exams or the ability to complete a certification exam at a Prometric Testing Centre.
Nortel use skills-based exams to test your skills and knowledge, validating your competency on our highly technical products and solutions that encompass Security, Mobility and Mulitmedia Communications.
Nortel Certified Support Specialist (NCSS)
Nortel Certified Support Expert (NCSE)
Nortel Certified Design Specialist (NCDS)
Nortel Certified Design Expert (NCDE)
The Nortel Institute is committed to educating, training, and professional development in the broad and booming field of information technology and telecommunications by developing innovative programs, backed by first-class facilities. The Nortel Instituteï¿½s education and training program is designed to respond to current challenges and to anticipate and address future challenges. In additioan, the Instituteï¿½s missions in research and development and in strategic analysis enable it to anticipate technological trends and plan training and education programs to prepare people for jobs in new areas.
The Institute designed and obtained approval for the Master of Engineering in Telecommunications program and which began in September 1998. The program graduates 30-35 highly trained experts each year for employment in industry. The Institute offers financial aid to undergraduate and graduate students through the Nortel Institute Scholarship program.
The Institute has also developed training and retraining programs, such as the Executive Development Program, as well as specialized seminars, workshops and forums.
The critical shortage of highly qualified personnel in information technology and telecommunications, including researchers, engineers and technological entrepreneurs;
The rapid rate of change in technology requiring continual retraining and updating of industry personnel, including managers, engineers and executives, as well as decision-makers and policy-makers in a wide range of sectors;
Accelerating technological evolution and convergence that create uncertainty in identifying the skills and education future workers will need for the new jobs, services and industries.
Develop innovative programs, backed by first-class facilities, to fast-track the preparation of new generations for leadership and innovation and to offer retraining and updating for industry and government personnel;
Strengthen ties between industry and advanced education to give students hands-on experience and to enhance research and education opportunities for industry staff;
Identify technology trends in order to direct education and training resources effectively for future job creation, giving Canadaï¿½s economy a technological competitive advantage.
Offer the innovative Master of Engineering in Telecommunications program;
Develop, in consultation with industry, innovative updating and retraining programs, specialized seminars and workshops;
Support initiatives to increase the number of highly qualified graduates in electrical and computer engineering;
Integrate results of strategic analysis of technology trends into education and training program development.
Nortel Education Communication Solutions
With Internet and multimedia technology playing an increasingly important role in education at every level, laying the right communications foundation is essential for educational establishments of all types.
At 1st Communications, we understand the communications and networking needs of your educational institution. Without voice and data communications technology, it would be impossible to operate in this day and age. You would not be able to construct collaborative projects, run intranets etc.
1st Communication's Nortel Solutions address the key issues for educational institutions, namely connectivity, mobility, security and advanced voice services. With our Nortel Solutions, you will be able to explore mobile and remote learning, introduce multimedia communications, take advantage of communication convergence and much, much more.
1st Communications uses the following Nortel Business Solutions and Nortel Technical Solutions to provide a complete service to the Education Sector:
Nortel Business Solutions
Increase your Productivity
Increase your Revenues
Streamline your Costs
Improve your Mobility
Increase Customer Loyalty, Care & Retention
Ease of Growth
Simplify your Administration
Protect your Investment
Get Greater Security
Nortel Technical Solutions
Computer Telephony Interaction
Interactive Voice Response
920-166 Contact Center Multimedia Ris.6.0
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Test Code : 920-166
Test Name : Contact Center Multimedia Ris.6.0
Vendor Name : Nortel
Q&A : 62 Real Questions
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Contact Center Multimedia Ris.6.0 exam
Preventive fitness screenings first rate for women's health | 920-166 Real Questions and VCE Practice Test
do you know that may is women’s fitness Month?
ladies, your center of attention on fitness may still not come to the forefront of your intellect simplest should you are due for a Pap look at various or mammogram. whereas these assessments are important in protecting positive health habits, travelling your OB-GYN every three years or so isn’t highest quality for your fitness.
Your OB-GYN is your associate in fitness, and also you should still see her or him each year for a well-lady exam. Many girls don’t realize preventive health screening permits their gynecologists to examine their risk for future problems and are a must have in early detection of serious diseases.
Dr. Angelique Ridore of Summit ladies’s neighborhood defined what happens throughout a neatly-girl exam with out a Pap examine:
The suggestion is that almost all women shouldn't have cervical cancer screening each year, but that doesn’t imply that you can bypass your yearly visit to your gynecologist. An annual neatly-woman exam is so tons a couple of test.
girls need to keep in mind that a Pap look at various to monitor for cervical melanoma is a vital a part of girls’s fitness, however’s most effective a small part of what fitness suppliers do. during your examination, your provider will also assess your blood pressure and weight, and do a breast examination and a pelvic examination to assess your entire reproductive organs.
The each year exam is your chance to speak along with your issuer about contraceptive wants, pelvic ache, complications along with your period, sexual concerns or some other issues you have got.
The visit is standard at any age. one of the crucial rewarding ingredients of our job is the chance to take care of ladies from their teenage years through adulthood.
When girls have an interest in starting a family, we will assist them prepare for pregnancy with preconception counseling. we can support be sure their journey to motherhood starts in a healthy manner. We get to provide supportive care during their pregnancy, birthing adventure and postpartum.
As ladies become older, we tackle bone fitness, incontinence or prolapse issues. When reproductive years are over, we are able to help women proceed to have fun with no longer handiest a match and active sexual life, however a healthy existence in normal.
So, when if you happen to get a Pap test? instructions have modified to suggest some ladies best want a Pap every three to 5 years, however checking out frequency depends upon your age and risk components. most effective a dialog with your provider will support you be aware of in case you deserve to be established.
No remember your age, Summit ladies’s group can support maintain you healthy. Please talk over with us, and not simply if you want a Pap verify.
Summit women’s neighborhood is opening a new office in Shippensburg, Pa., this summer season and is expanding capabilities in the new WellSpan Greencastle (Pa.) health center q4.
name 717-765-5086 for an appointment at the Greencastle area.
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