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The Nortel Communication Control Toolkit server has several deployment options. Which deployment will require two Network Interface Cards (NIC) to connect to both the ELAN Subnet and the Nortel Server Subnet (CLAN)?
Call Center and Self Service
Knowledge Worker Deployment
Call Center Deployment
Self Service Deployment
You are upgrading to Nortel Communication Control Toolkit Rls. 6.0. TAPI 3.0 is currently running. To what version of TAPI will you have to upgrade?
an upgrade in not needed
Which component is built in Nortel Communication Control Toolkit Rls. 6.0 with the security mechanism between the server and client?
Contact management framework
NCCT client application
TAPI or IPML Connector
The Embedded Local Area Network (ELAN Subnet) is a dedicated Ethernet TCP/IP Local Area Network (LAN). The Customer Local Area Network (Nortel Server
Subnet/CLAN) is the LAN to which corporate services and resources connect. Which is not a rule for configuring the ELAN Subnet and Nortel Server Subnet (CLAN)?
Configure the ELAN Subnet in a separate subnet from the Nortel Server Subnet.
The ELAN Subnet MAC address must be added before the Nortel Server Subnet MAC address.
Configure the ELAN Subnet in the same subnet as the ELNK.
Configure the ELAN Subnet and Nortel Server Subnet network as either completely separate or integrated using a router.
ACDPROXY is a Telephony API (TAPI) Service Provider (SP) service that:
manages the call center functionality of the Nortel TAPI SP.
provides the interface between the Nortel TAPI Service Provider and the NCCT for telephony events.
provides communication control to clients.
provides the TAPI support for clients using programs that control telephony devices and IP- based voice connections.
The Nortel Communication Control Toolkit Rls. 6.0 is middleware for web-based client applications. What business applications or functionalities will NCCT support? (Choose three.)
Succession / Meridian 1 switches
screen pop utilities
MLS Meridian Symposium Link
Customer Relation Management
Answer: B, D, E
After bringing up the Symposium TAPI SP for Meridian 1 Configuration window, which tab is not required to enter data?
Meridian 1 Host Tab
Log Style Tab
You have completed the Nortel Communication Control Toolkit Rls. 6.0 software installation. Which two method can you use to verify that the installation has completed correctly? (Choose two.)
Launch the TAPI SP server browser.
Look in the Windows Event Log for messages that contain the word "error".
Initiate the Reference Client, place and answer a call.
Run the Nortel Networks License service from Administrative Tools.
Answer: B, C
When configuring the TAPI SP, which two steps should be completed prior to using the Text File Translator to import switch information into the TAPI SP database? (Choose two.)
Capture as a text file a LD 20 - Print TNB, LD 21 Print RDB & LD 23 Print CDN.
Define AST to resources.
Define a Trunk Table configuration from the Meridian 1 Host Table.
Define a TN Table configuration from the Meridian 1 Host Table.
Answer: A, B
To add and configure addresses you can add them manually or you can automate the process by choosing to import IPML data. In a manual address addition what is the maximum number of addresses (DNs) that can be configured per terminal?
Nortel Communication Control Toolkit Rls. 6.0 delivers bi-directional configuration of mapped resources. To what does this feature refer?
Users mapped to a terminal are mapped to a workstation.
Once a user is mapped to an address, the address does not need to be mapped to the user.
Address and terminals are linked together.
If you map a terminal to a user, you do not have to map the terminal address to the user.
Communication Control Toolkit Rls. 6.0 supports only Platform Vendor Independence (PVI) servers that meet specific requirements. What is the minimum PVI platform requirements a customer should purchase for stand alone installations?
Pentium IV Xion CPU, 2.8 GHz, 1 Gbyte of RAM, 20 GB IDE hard drive, one 10/100Mbps NICs.
XEON 2 GHz CPU, 1 Gbyte of RAM, 40 GB IDE RAID 1 hard drive, one modem.
Xeon MP CPU, 2.5 GHz, 1 Gbyte of RAM, 20 GB IDE hard drive, one 100Mbps NIC.
Pentium III CPU, 1.4 GHz, 384 Gbyte of RAM, 20 GB SCSI hard drive, two 100Mbps NICs.
When a firewall is between the Nortel Communication Control Toolkit Rls. 6.0 server and the NCCT client, what should be done?
change the IP address and port number
ensure that the NCCT TCP port is open
change the TCP port number only
ensure that the NCCT TCP default port number is changed
A customer will be installing Nortel Communication Control Toolkit Rls. 6.0 where Contact Center server is in place. How many network interface cards are needed to connect to the Nortel Server Subnet (Customer LAN) and what is the rate?
One 100 Mbps and one 10/100 Mbps Ethernet NIC
One 100 Mbps Token Ring NIC
Two 10 Mbps Ethernet NIC
One 100 Mbps Ethernet NIC
What is the only implementation configuration which installs the License Manager on the NCCT Rls. 6.0 server?
Self Service Contact Center
Nortel 920-172 Exam (Nortel Communication Control Toolkit Rls. 6.0) Detailed Information
Nortel delivers an industry-leading global certification programme that sets the standards for designing, installing, and supporting Nortel products and solutions.
Nortel’s Professional Certification Programme provides fast, flexible paths to achieving Nortel Certification, including ‘in class’ segment exams or the ability to complete a certification exam at a Prometric Testing Centre.
Nortel use skills-based exams to test your skills and knowledge, validating your competency on our highly technical products and solutions that encompass Security, Mobility and Mulitmedia Communications.
Nortel Certified Support Specialist (NCSS)
Nortel Certified Support Expert (NCSE)
Nortel Certified Design Specialist (NCDS)
Nortel Certified Design Expert (NCDE)
The Nortel Institute is committed to educating, training, and professional development in the broad and booming field of information technology and telecommunications by developing innovative programs, backed by first-class facilities. The Nortel Institute�s education and training program is designed to respond to current challenges and to anticipate and address future challenges. In additioan, the Institute�s missions in research and development and in strategic analysis enable it to anticipate technological trends and plan training and education programs to prepare people for jobs in new areas.
The Institute designed and obtained approval for the Master of Engineering in Telecommunications program and which began in September 1998. The program graduates 30-35 highly trained experts each year for employment in industry. The Institute offers financial aid to undergraduate and graduate students through the Nortel Institute Scholarship program.
The Institute has also developed training and retraining programs, such as the Executive Development Program, as well as specialized seminars, workshops and forums.
The critical shortage of highly qualified personnel in information technology and telecommunications, including researchers, engineers and technological entrepreneurs;
The rapid rate of change in technology requiring continual retraining and updating of industry personnel, including managers, engineers and executives, as well as decision-makers and policy-makers in a wide range of sectors;
Accelerating technological evolution and convergence that create uncertainty in identifying the skills and education future workers will need for the new jobs, services and industries.
Develop innovative programs, backed by first-class facilities, to fast-track the preparation of new generations for leadership and innovation and to offer retraining and updating for industry and government personnel;
Strengthen ties between industry and advanced education to give students hands-on experience and to enhance research and education opportunities for industry staff;
Identify technology trends in order to direct education and training resources effectively for future job creation, giving Canada�s economy a technological competitive advantage.
Offer the innovative Master of Engineering in Telecommunications program;
Develop, in consultation with industry, innovative updating and retraining programs, specialized seminars and workshops;
Support initiatives to increase the number of highly qualified graduates in electrical and computer engineering;
Integrate results of strategic analysis of technology trends into education and training program development.
Nortel Education Communication Solutions
With Internet and multimedia technology playing an increasingly important role in education at every level, laying the right communications foundation is essential for educational establishments of all types.
At 1st Communications, we understand the communications and networking needs of your educational institution. Without voice and data communications technology, it would be impossible to operate in this day and age. You would not be able to construct collaborative projects, run intranets etc.
1st Communication's Nortel Solutions address the key issues for educational institutions, namely connectivity, mobility, security and advanced voice services. With our Nortel Solutions, you will be able to explore mobile and remote learning, introduce multimedia communications, take advantage of communication convergence and much, much more.
1st Communications uses the following Nortel Business Solutions and Nortel Technical Solutions to provide a complete service to the Education Sector:
Nortel Business Solutions
Increase your Productivity
Increase your Revenues
Streamline your Costs
Improve your Mobility
Increase Customer Loyalty, Care & Retention
Ease of Growth
Simplify your Administration
Protect your Investment
Get Greater Security
Nortel Technical Solutions
Computer Telephony Interaction
Interactive Voice Response
920-172 Nortel Communication Control Toolkit Rls. 6.0
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Test Code : 920-172
Test Name : Nortel Communication Control Toolkit Rls. 6.0
Vendor Name : Nortel
Q&A : 58 Real Questions
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Nortel Communication Control Toolkit Rls. 6.0 education
Nortel's Single equipment for Contact centers | 920-172 Real Questions and VCE Practice Test
Nortel has announced the Nortel functions middle platform for IP-primarily based contact facilities. The open necessities-based, built-in ambiance in building for greater than a yr should be rolled out and shipped all over the late 2d half of 2005, with three initial components and as many IP infrastructure enhancements. The product is supposed to integrate previously stand-by myself utilities like speech cognizance, unified messaging, and multimedia collaboration, linking them with reporting modules and a number of tools ordinary to all applications. This allows customers to undertake a full-featured IP name center in a single shot, with the potential to installation future Nortel software effortlessly by way of turning it on when it becomes attainable. Nortel utility middle accomplishes this via use of the Session Initiation Protocol (SIP) general, developed by Nortel to serve because the business regular for IP contact centers. "The normal premise for SIP turned into teleconferencing in an IP
atmosphere," says Roxann Swanson, vice president and established manager of multimedia functions. "From there we noticed the knowledge so as to add diverse media touch elements, tying four or 5 or 6 Nortel products along with ordinary equipment and customary license administration." Three accessories have been announced along with Nortel application center. Nortel Contact center Suite 6.0 is a package of SIP-primarily based self-service and call core utilities designed for use with the Nortel MCS 5100 server and its built-in collaborative multimedia capabilities. CallPilot Unified Messaging 4.0 permits employees to entry messages from PDAs and other email-enabled instruments, enabling them to work from any location, and is integrated with Nortel call core web Portal, a routing utility to convey messages to the appropriate brokers immediately. communication control Toolkit 5.0 is a Microsoft .internet-based mostly platform supposed to enhance the usability of contact middle and self-provider
services. Nortel also announced three enhancements to its IP communique infrastructure. Survivable faraway Gateway extends the headquarters desktop and consumer-interface elements to remote clients, with converged voice services, voice applications, and statistics networking. verbal exchange Server one thousand unencumber four.5 provides enhanced name routing, bandwidth management, active call failover, and records safety to voice-facts applications. The ultimate enhancement, the Nortel IP mobile 2007, is a full-color reveal telephone that offers wealthy-multimedia and business-telephony points to valued clientele. Analysts are optimistic. "A single equipment with a single administration interface opens lots of doors for organisations deploying new applications," says Elizabeth Ussher, independent analyst. particular consideration could be required when integrating with present purposes like an IVR operating on usual hardware and software, she says, but "SIP and different requisites will alternate
that sooner or later." Donna Fluss, major of DMG Consulting, says it be "exciting to look a company truly innovating in its place of speakme about innovating." IP communications best grew to become manageable for contact facilities on the conclusion of 2004, when functionally rich call-middle applications to match those purchasable for PBX environments hit the market, in accordance with Fluss. "We're at an inflection point on the earth of contact centers now, with IP facilitating economies and efficiencies, which is what contact centers are all about," she says. "This allows for domestic laborers, multisite environments, reside internet and video help from service kiosks, and a number of other probabilities." based on the contemporary Nortel survey of its 300-member overseas Nortel Networks consumer association (INNUA), eighty five p.c of respondents have begun to converge their voice and statistics networks, or have plans to do so within 5 years. Steven Taylor, editor and writer of Webtorials, the
company Nortel used to analyze its statistics, clients who intend to integrate in the next one year account for more than half of that figure. "This aggressive deployment is per information we have now gathered for impartial research," Taylor says. "very few americans in SMB, small enterprise, hospitals, and education don't seem to be planning to converge." Taylor additionally notes that sixty four % of survey respondents cite mobility and flexibility as the most useful worker merits of IP convergence. "The distributed contact core is part of that," Taylor says, "however's also the flexibleness of highway warriors and dealing from domestic, the potential to be in contact via one quantity always." Ussher says her research suggests a gradual boom in IP functions, voice being the fundamental, over the last three years. "The INNUA survey is a demonstration that convergence is basically happening," Fluss says. "here is an effectivity play, which is awfully first rate for enterprises. It shows that the
appetite for IP options will grow, and that Nortel is delivering items in keeping with the market's urge for food." linked articles: Dispelling 3 regular Myths of enterprise Speech client Self-provider Genesys broadcasts stronger Ties and New options at G-drive Why customer service needs carrier technique management 6 easy methods to Maximize Contact core Profitability
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