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An organization is categorizing their existing services against service characteristics to determine how ready each one might be for the catalog. Part of this effort involves looking at the following three attributes for each service characteristic: considerations, benefits, and tradeoffs. What attributes correspond to the following characteristics: Reusable and Composable?
Consideration: service usually has to be agnostic to contextTradeoff: complexity grows as number of services increases
Consideration: late or dynamic binding of servicesBenefit: requires collaborative service design
Benefit: can be human readable metadataTradeoff: improved recovery from failure
Benefit: improves reliability and scaleTradeOff: high degree of cooperation and agreement of design standards and conventions
In addition to the service template, what other information do you need to create a standardized service offering?
Rules, policies, and constraints
Policies, orchestration, and rules
Limits, rules, and constraints
Constraints, rules, and orchestration
QUESTION: 102 DRAG DROP
A company has an on-demand self-service portal. What is the most likely sequence of events in the service catalog when an IaaS service is provisioned?
A company is in the process of using APIs for their SaaS offering which are provided by a social media services provider. Which type of APIs are these?
An IT department is using a number of tools to automate the expansion and contraction of the cloud resource pools. Which cloud feature are they implementing?
A company has an incident process in place for the cloud services that they support. What is the correct order of steps for an incident process?
You have been approached by a company to recommend a service model given the following economic drivers:
? 65% of developer effort is spent on maintenance
? There is a lack of reusable development components
? Multiple development environments are being instantiated without standardization
? There is a need for software minimum customization
In addition, developers would like independent control to test and provision their own environments. What is the most appropriate service model to recommend?
An organization wants to use a public cloud provider for IaaS instances. They will develop and deploy their own applications within these instances. The organization must follow health care compliance regulations. What should the organization ensure before
deploying their applications in the public cloud?
Instances will not be placed in more than one availability zone
Auditors have access to the cloud provider's data encryption keys
Cloud provider supplies proper controls and audits for compliance requirements
An IT organization for a medium sized grocery retailer is considering adopting ITaaS. As a first step, they performed an inventory of all existing IT capabilities to determine the ones that could be offered as stand-alone services to their lines of business through a service catalog. As a cloud architect on the IT team, what would you recommend?
EMC E20-920 Exam (Cloud Services Expert Exam for Cloud Architects) Detailed Information
E20-920 - Cloud Services Expert Exam for Cloud Architects
EMC Education Services
Cloud Architect, Cloud Services Expert Version
Proven Professional Website
Proven Professional Community
This course provides technical professionals with the knowledge and ability to successfully plan and design for cloud services within an ITaaS environment. This
course highlights the benefits, risks, and considerations of design choices and emphasizes the importance of gathering the proper requirements in the design process. This course uses an “open” approach focusing on core concepts, principles,
and technologies. Additionally, students are provided with an opportunity to practice these new skills during a collaborative cloud services design project. This course aligns with the expert level of the EMC Cloud Architect Certification.
To complete the requirements for this certification you must:
Achieve one of the following Associate level certifications:
Information Storage Associate Version 2 (EMCISA)
Information Storage Associate Version 3 (EMCISA)
Cloud Infrastructure and Services Associate (EMCCIS)
Cloud Infrastructure and Services Associate Version 2 (EMCCIS)
Achieve the following Specialist level certification:
Cloud Architect, Cloud Infrastructure Specialist Version 2.0 (EMCCA)
Pass the following Expert exam on or after January 22, 2016:
E20-920 Cloud Services Expert Exam for Cloud Architects
Note: These details reflect certification requirements as of January 22, 2016.
The Proven Professional Program periodically updates certification requirements.
*Please check the Proven Professional CertTracker website regularly for the latest information and for other options to meet the Associate level requirement.
EMC Education Services
E20-920 Cloud Services Expert Exam for Cloud Architects
This exam is a qualifying exam for the Cloud Architect, Cloud Services Expert Version
This exam focuses on knowledge and skills necessary to plan and design robust cloud services in a cloud and ITaaS environment. It tests the ability of technology
professionals to design services which transform business operations and cloud environments, incorporating the governance, organizational, financial, and technology aspects as well as the management and operation of cloud services.
Pass Score: 60
Exam - E20-920
EMC provides free practice tests to assess your knowledge in preparation for the exam. Practice tests allow you to become familiar with the topics and question types you will find on the proctored exam. Your results on a practice test offer one indication of how prepared you are for the proctored exam and can highlight topics on which you need
to study and train further. A passing score on the practice test does not guarantee a passing score on the certification exam.
Topics likely to be covered on this exam include:
IT Transformation and Cloud Services (10%)
Describe the nature and features of various industry IT transformation models used to create business value
Describe features of the ITaaS transformation model and why it is being adopted (drivers, benefits)
Describe nature of the cloud services and how they tie into the four ITaaS Focus areas (governance, finance, organization, and technology), as well as
planning and design considerations for creating an environment for building and delivering cloud services
Technology Planning (30%)
Identify innovative practices, tools, and technologies (e.g., DevOps, Microservices, open source) that influence the creation of cloud native
applications and cloud services; Contrast these with traditional application development
Describe workload considerations, analysis, and right sourcing as well as assessment of current applications profiles and existing services
Identify backend technology processes and tools that might aid in delivering cloud services as well as the significance, and benefits, of measuring and reporting for cloud services
Identify characteristics of, and considerations for, orchestration and automation and their important role in moving from traditional IT capabilities to delivering cloud services
Describe the nature and use of Service Catalogs and Service Templates and the tie-in to Orchestration
Governance Planning, Security, and Trust (18%)
Describe the nature of, and key considerations pertaining to, governance for cloud services
Describe the nature of, and key considerations pertaining to, risk management for cloud services
Describe the nature of, and key considerations pertaining to, compliance and auditing for cloud services
Describe the nature of, and key considerations pertaining to, security and trust with cloud services
Financial Planning (10%)
Describe financial goals and considerations in support of cloud services; understand the terms CAPEX, OPEX, ROI, and Cost to serve
Describe considerations for service funding as well as details for service costing and pricing
Describe the nature and use of Chargeback and Showback financial information
Organizational Planning (10%)
Characterize the challenges (e.g., legacy tools, culture, service maturity level) typically faced by organizations that plan to deliver cloud services
Describe the considerations (e.g., alignment, cross functional teams, DevOps) for organizations that are transitioning to cloud services within an ITaaS model
Describe the organizational roles, responsibilities, and competencies required for deploying cloud based services; identifying skills and gaps;
developing related training Service Creation and Management (15%)
Describe the strategy and related considerations for overall service design, taking into consideration various deployment models
Describe key components of service creation, including: template, offering, contract, and orchestration
Describe key components of service operations and management including: visibility and control, management, reporting and alerting, termination of
Emerging Trends in Cloud Services (7%)
Identify emerging trends in technology that are reshaping social behaviors, businesses, including a movement towards a more digital world
Describe emerging transformation of cloud services delivery resulting from converged infrastructure and operations engineering, with emphasis on how
IT can deliver business value through the leveraging of modern applications and software defined approaches
The percentages after each topic above reflects the approximate distribution of the total question set across the exam.
Cloud Services Planning and Design
Cloud Services Planning and
The following curriculum is recommended for candidates preparing to take this exam. Please complete one of the following courses
Design - Video ILT Stream
Note: These exam description details reflect contents as of January 22, 2016.
The Proven Professional Program periodically updates exams to reflect technical currency and relevance. Please check the Proven Professional website regularly for the latest information.